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I reported the same issue a month or two ago. Ended up having to hard code the server root URL in the template file.</div>
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Howard</div>
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<div><b>From: </b>Craig Gilbert</div>
<div><b>Sent: </b>Friday, June 23, 2017 4:28 AM</div>
<div><b>To: </b>Jules; ZendTo Users</div>
<div><b>Reply To: </b>ZendTo Users</div>
<div><b>Subject: </b>[Non-DoD Source] Re: [ZendTo] Drop off reminder email does not contain full URL</div>
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<p class="MsoNormal"><a name="_MailEndCompose"><span style="color:#1F497D">Hi Jules,</span></a></p>
<p class="MsoNormal"><span style=""><span style="color:#1F497D"> </span></span></p>
<p class="MsoNormal"><span style=""><span style="color:#1F497D">Thanks for that – we already have ‘serverRoot’ set which appears to work for the initial drop off email, it’s just the reminder emails it doesn’t seem to be working for.</span></span></p>
<p class="MsoNormal"><span style=""><span style="color:#1F497D"> </span></span></p>
<p class="MsoNormal"><span style=""><span style="color:#1F497D">Thanks,</span></span></p>
<p class="MsoNormal"><span style=""><span style="color:#1F497D"> </span></span></p>
<div>
<p class="MsoNormal"><span style=""><b><span style="color:#1F497D">Craig Gilbert</span></b></span></p>
<p class="MsoNormal"><span style=""><b><u><span style="color:#1F497D">Systems Architect</span></u></b></span></p>
<p class="MsoNormal"><span style=""><span style="font-size:9.0pt; color:#1F497D"> </span></span></p>
<p class="MsoNormal"><span style=""><i><span style="font-size:9.0pt; color:#1F497D">Nexus, Nexus House, St James' Boulevard, Newcastle upon Tyne, NE1 4AX</span></i></span><span style=""><span style="font-size:9.0pt; color:#1F497D"></span></span></p>
<p class="MsoNormal"><span style=""><i><span style="font-size:9.0pt; color:#1F497D">Tel 0191 203 3268</span></i></span><span style=""><span style="color:#1F497D"></span></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="color:windowtext">From:</span></b><span lang="EN-US" style="color:windowtext"> Jules [Caution-mailto:Jules@Zend.To]<br>
<b>Sent:</b> 22 June 2017 12:41<br>
<b>To:</b> ZendTo Users <zendto@Zend.To>; Craig Gilbert <Craig.Gilbert@nexus.org.uk><br>
<b>Subject:</b> Re: [ZendTo] Drop off reminder email does not contain full URL</span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">Craig,<br>
<br>
You need to set the setting<br>
'serverRoot'<br>
in preferences.php.<br>
<br>
The upgrade_preferences_php should have shown you that this was a new setting it had added.<br>
<br>
It is mentioned in the ChangeLog for 4.25-3, which was where I introduced it.<br>
<br>
Sadly I could not find any reliable way of deducing the server's root URL from within the nightly cron job that sends out the reminders. From the web site code, it's easy (the end user's web browser will tell you if no one else does!). But not from a cron job.<br>
<br>
Cheers,<br>
Jules.<br>
<br>
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<p class="MsoNormal">On 22/06/2017 11:11, Craig Gilbert wrote:</p>
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<p class="MsoNormal">Hello all,</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">When our drop off reminder emails go out, they don’t appear to have the<span style="font-family:Consolas">{$zendToURL}</span> prepended to ‘<span style="font-family:Consolas">pickup.php?claimID={$claimID}&claimPasscode={$claimPasscode}&emailAddr=__EMAILADDR__</span>’
only the ‘<span style="font-family:Consolas">pickup.php?claimID={$claimID}&claimPasscode={$claimPasscode}&emailAddr=__EMAILADDR__</span>’ string is shown in the email. The initial drop off email has the full ‘<span style="font-family:Consolas">{$zendToURL}pickup.php?claimID={$claimID}&claimPasscode={$claimPasscode}&emailAddr=__EMAILADDR__</span>’
string in the email.</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">I’ve checked <span style="font-family:Consolas">dropoff_email.tpl</span>but I can’t see anything obviously wrong.</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">I’ve attached to screenshots to show the issue in detail.</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">Kind Regards,</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal"><b><span style="">Craig Gilbert</span></b></p>
<p class="MsoNormal"><b><u><span style="">Systems Architect</span></u></b></p>
<p class="MsoNormal"><span style="font-size:9.0pt"> </span></p>
<p class="MsoNormal"><i><span style="font-size:9.0pt">Nexus, Nexus House, St James' Boulevard, Newcastle upon Tyne, NE1 4AX</span></i></p>
<p class="MsoNormal"><i><span style="font-size:9.0pt">Tel 0191 203 3268</span></i></p>
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