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<meta http-equiv="Content-Type" content="text/html; charset=Windows-1252"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; color: rgb(0, 0, 0); font-size: 14px; "><div style="font-family: Calibri, sans-serif; "><div><div>Hi, following up on both replies: </div></div></div><div style="font-family: Calibri, sans-serif; "><br></div><div style="font-family: Calibri, sans-serif; ">1) re: bandwidth – agreed. User's just don't realise the difference in speed, especially upload speed, between their JANET connection at their desk and even a fast home connection (~10 x , > 20 x for most people)</div><div style="font-family: Calibri, sans-serif; "><br></div><div style="font-family: Calibri, sans-serif; ">I have a help page on our instance which give examples and advises that a multi-GB file is likely to timeout off JANET <a href="https://www.exchangefile.herts.ac.uk/about.php#uploadtimes">https://www.exchangefile.herts.ac.uk/about.php#uploadtimes</a> </div><div style="font-family: Calibri, sans-serif; "><br></div><div style="font-family: Calibri, sans-serif; ">2) re: disc capacity/ clamd You might be able do a little bit of debug - ssh into your server and run </div><div style="font-family: Calibri, sans-serif; "><br></div><div style="font-family: Calibri, sans-serif; ">watch -d df –kh</div><div style="font-family: Calibri, sans-serif; "><br></div><div style="font-family: Calibri, sans-serif; ">Then start an upload.</div><div style="font-family: Calibri, sans-serif; "><br></div><div style="font-family: Calibri, sans-serif; ">Filesystem<span class="Apple-tab-span" style="white-space: pre; "> </span>Size Used Avail Use% Mounted on</div><div style="font-family: Calibri, sans-serif; ">/dev/sda1 18G 2.7G 14G 17% /</div><div style="font-family: Calibri, sans-serif; ">tmpfs 1.9G 0 1.9G 0% /dev/shm</div><div style="font-family: Calibri, sans-serif; ">/dev/sdb1<span class="Apple-tab-span" style="white-space: pre; "> </span>135G 544M 128G 1% /data</div><div style="font-family: Calibri, sans-serif; ">/dev/sdc1 39G 531M 36G 2% /var</div><div style="font-family: Calibri, sans-serif; "><br></div><div style="font-family: Calibri, sans-serif; ">In our system the temp upload folder is in /var and the dropoff is in /data. So you can watch the bytes arrive into /var and then move into /data as the file is passes through clamd. This at least this would allow you to see at what stage it fails. </div><div style="font-family: Calibri, sans-serif; "><br></div><div style="font-family: Calibri, sans-serif; ">You would see if any of your partitions were full from this too. </div><div style="font-family: Calibri, sans-serif; "><br></div><div style="font-family: Calibri, sans-serif; ">I had a case where the browser thought it was still uploading but you could see the file system stop and dispose of the truncated file (it stopped doing anything). It turned out an OS upgrade brought in a php version with a bug that imposes a 2GB limit unless you set max_upload_size = 0. </div><div style="font-family: Calibri, sans-serif; "><br></div><div style="font-family: Calibri, sans-serif; ">Hope this helps.</div><div style="font-family: Calibri, sans-serif; "><br></div><div><div><div><div><div><font class="Apple-style-span"><div style="font-family: Calibri; font-size: medium; "><font class="Apple-style-span" face="Calibri,sans-serif">best wishes, Bill</font></div><div style="font-family: Calibri; font-size: medium; "><font class="Apple-style-span" face="Calibri,sans-serif"><br></font></div><div style="font-family: Calibri; font-size: medium; "><font class="Apple-style-span" face="Calibri,sans-serif">------------------------------------------------</font></div><div style="font-family: Calibri; font-size: medium; "><font class="Apple-style-span" face="Calibri,sans-serif"><br></font></div><div style="font-family: Calibri; font-size: medium; "><font class="Apple-style-span" face="Calibri,sans-serif">Dr. W J Worthington</font></div></font><font class="Apple-style-span"><div style="font-family: Calibri; font-size: medium; "><font class="Apple-style-span" face="Calibri,sans-serif">University of Hertfordshire</font></div><div style="font-size: medium; "><font class="Apple-style-span" face="Calibri,sans-serif"><br></font></div></font></div></div></div></div></div></body></html>