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<p class="MsoNormal">Hi, and thank you for your time.</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">When an external user uses the “Drop-Off” feature or an internal user uses the Request a Drop-Off” feature, external clients receive the following error after uploading their clicking to submit their file(s):</p>
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<p class="MsoNormal">“Upload Error - You must be logged in as a <organization employee> in order to drop-off a file for an external client. Return to the ZendTo main menu to log in and then try again.”</p>
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<p class="MsoNormal">Can someone tell me how to fix this? I’m not sure what I’ve missed in the preferences.php or zendto.conf files to cause this.</p>
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<p class="MsoNormal">By the way, this product is fantastic. </p>
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<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Arial","sans-serif"; color:black"><br>
<b>Matt Peters | System Administrator</b><br>
<b>Ballantyne-Strong, Inc.</b><br>
</span><span style="font-size:9.0pt; font-family:"Arial","sans-serif"; color:black"><br>
Email: <a href="mailto:Matt.Peters@btn-inc.com">Matt.Peters@btn-inc.com</a></span></p>
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