[OSX-Users] Re: Bug ID 9969026: Mail connection to an Exchange server hangs

[Tim Chown]

Nice!

On 19 Aug 2011, at 23:29, Hugh Glaser wrote:

> Two days for a reply - not bad, soon after the first update to a major release, I think.
> 
> Begin forwarded message:
> 
>> From: <devbugs at apple.com>
>> Subject: Re: Bug ID 9969026: Mail connection to an Exchange server hangs
>> Date: 19 August 2011 23:25:13 GMT+01:00
>> To: Hugh Glaser <hg at ecs.soton.ac.uk>
>> Reply-To: <devbugs at apple.com>
>> 
>> Hello Hugh,
>> 
>> This is a follow up to Bug ID# 9969026.  After further investigation it has been determined that this is a known issue, which is currently being investigated by engineering.  This issue has been filed in our bug database under the original Bug ID# 9353660. The original bug number being used to track this duplicate issue can be found in the State column, in this format:  Duplicate/OrigBug#.
>> 
>> Thank you for submitting this bug report. We truly appreciate your assistance in helping us discover and isolate bugs. 
>> 
>> Best Regards,
>> 
>> Developer Support
>> Apple Worldwide Developer Relations
>> 
>> *****************************************************************
>> THE INFORMATION CONTAINED IN THIS MESSAGE IS UNDER NON-DISCLOSURE
>> *****************************************************************
>> 
>> -------------------------------------------------------
>> Bug ID #: 9969026
>> Bug Title: Mail connection to an Exchange server hangs
>> -------------------------------------------------------
>> <GMT17-Aug-2011 16:09:07GMT> Hugh Glaser:
>> 'MacBook Pro System Info.rtf' was successfully uploaded
>> 
>> <GMT17-Aug-2011 16:09:08GMT> Hugh Glaser:
>> Summary:
>> The connection to an Exchange 2010 server hangs, in the sense that it gets no new email and fails to delete or move messages. It shows them deleting or moving, but then they reappear again a little later.
>> All the other accounts (IMAP, POP) continue to work fine.
>> Investigation reveals that the Activity Window has a "Changing Flags" interaction that does not finish.
>> The only way to clear it is to quit Mail, or Stop the interaction in the Activity Window.
>> Mail then carries on as normal, fine.
>> 
>> Steps to Reproduce:
>> 1) Fire up Mail with an Exchange connection
>> 2) Wait, probably between 12 and 24 hours.
>> 
>> Expected Results:
>> Mail connection to Exchange will hang, as in Summary.
>> 
>> Actual Results:
>> The Mail connection to Exchange hung.
>> 
>> Regression:
>> This is new to Lion.
>> It has not been fixed in 10.7.1
>> 
>> Notes:
>> There is discussion in the Apple Support Community boards where people describe the same problem.
>> Eg:
>> https://discussions.apple.com/message/15896246#15896246
>> 
>> 
> 
> -- 
> Hugh Glaser,  
>              Web and Internet Science
>              Electronics and Computer Science,
>              University of Southampton,
>              Southampton SO17 1BJ
> Work: +44 23 8059 3670, Fax: +44 23 8059 3045
> Mobile: +44 75 9533 4155 , Home: +44 23 8061 5652
> http://www.ecs.soton.ac.uk/~hg/
> 
> 
>