[OSX-Users] Re: More on the Mail bug in Lion

[Jules Field]

Suggest you try reinstalling Lion if you're getting problems like Safari 
keeling over talking to bugreporter. Boot from your Recovery partition 
and re-install Mac OS X. It doesn't wipe any of your files or settings 
or apps, it just replaces the OS, which you can then re-upgrade to 10.7.1.

Advise doing it from campus if you can, it re-downloads Lion 
automatically which may take a while over your home broadband. I had to 
do it myself earlier today. Slow but totally painless.

On 17/08/2011 17:10, Hugh Glaser wrote:
> Oh dear.
> Tried to log in at bug reporter and it gave me:
> "An error has occurred. Please report the error to Apple Inc. by emailing the error detail to devbugs at apple.com."
> :-D
> But only the first time.
> It's so nice when the text copy works in the little windows such as the "About" ones, and you can copy/paste the version number.
> Then Safari crashed when I hit the "Choose File" button to send them the config file (it has been crashing on contextual things for a while).
> (Lucky I copied the text I typed before pressing the button - or rather, not luck, expectation).
>
> Anyway, I have reported it - we'll see what happens.
>
>
> On 17 Aug 2011, at 16:24, Jules Field wrote:
>
>>
>> On 17/08/2011 16:17, Tim Chown wrote:
>>> On 17 Aug 2011, at 16:07, Jules Field wrote:
>>>
>>>> On 17/08/2011 15:39, Hugh Glaser wrote:
>>>>> Jules,
>>>>> I haven't reported this to Apple (although others have had discussions with them) because I am not sure of how or even if I authenticate to support.
>>>>> My hardware is out of Care - can I report problems on our version of Lion?
>>>> You just use an Apple ID to log in to bugreporter.apple.com.
>>>> Makes no difference what support deal you have, or even where or how you got your copy of Lion, they're not interested in that, only in getting the bugs fixed.
>>> Yup. Though you may well not see any response, it's the official method to use.
>> If it's a known bug, they may well not contact you, indeed.
>> But at least 2 of the bugs I've filed have provoked a response within a few days, followed by another message after the next release has been made checking that they have actually solved the problem I had. Very good service in my book.
>>
>> If you find a bug in Windows 7, there is *no* reporting channel at all. M$ are only even vaguely interested in bugs in products that aren't shipping yet.
>>
>> Jules
>>
>> -- 
>> sysjkf at ecs.soton.ac.uk
>>

Jules

-- 
sysjkf at ecs.soton.ac.uk