[OSX-Users] Re: More on the Mail bug in Lion

[Hugh Glaser]

Oh dear.
Tried to log in at bug reporter and it gave me:
"An error has occurred. Please report the error to Apple Inc. by emailing the error detail to devbugs at apple.com."
:-D
But only the first time.
It's so nice when the text copy works in the little windows such as the "About" ones, and you can copy/paste the version number.
Then Safari crashed when I hit the "Choose File" button to send them the config file (it has been crashing on contextual things for a while).
(Lucky I copied the text I typed before pressing the button - or rather, not luck, expectation).

Anyway, I have reported it - we'll see what happens.


On 17 Aug 2011, at 16:24, Jules Field wrote:

> 
> 
> On 17/08/2011 16:17, Tim Chown wrote:
>> On 17 Aug 2011, at 16:07, Jules Field wrote:
>> 
>>> 
>>> On 17/08/2011 15:39, Hugh Glaser wrote:
>>>> Jules,
>>>> I haven't reported this to Apple (although others have had discussions with them) because I am not sure of how or even if I authenticate to support.
>>>> My hardware is out of Care - can I report problems on our version of Lion?
>>> You just use an Apple ID to log in to bugreporter.apple.com.
>>> Makes no difference what support deal you have, or even where or how you got your copy of Lion, they're not interested in that, only in getting the bugs fixed.
>> Yup. Though you may well not see any response, it's the official method to use.
> If it's a known bug, they may well not contact you, indeed.
> But at least 2 of the bugs I've filed have provoked a response within a few days, followed by another message after the next release has been made checking that they have actually solved the problem I had. Very good service in my book.
> 
> If you find a bug in Windows 7, there is *no* reporting channel at all. M$ are only even vaguely interested in bugs in products that aren't shipping yet.
> 
> Jules
> 
> -- 
> sysjkf at ecs.soton.ac.uk
> 

-- 
Hugh Glaser,  
              Web and Internet Science
              Electronics and Computer Science,
              University of Southampton,
              Southampton SO17 1BJ
Work: +44 23 8059 3670, Fax: +44 23 8059 3045
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http://www.ecs.soton.ac.uk/~hg/