[OSX-Users] Re: More on the Mail bug in Lion

[Jules Field]

On 17/08/2011 16:17, Tim Chown wrote:
> On 17 Aug 2011, at 16:07, Jules Field wrote:
>
>>
>> On 17/08/2011 15:39, Hugh Glaser wrote:
>>> Jules,
>>> I haven't reported this to Apple (although others have had discussions with them) because I am not sure of how or even if I authenticate to support.
>>> My hardware is out of Care - can I report problems on our version of Lion?
>> You just use an Apple ID to log in to bugreporter.apple.com.
>> Makes no difference what support deal you have, or even where or how you got your copy of Lion, they're not interested in that, only in getting the bugs fixed.
> Yup. Though you may well not see any response, it's the official method to use.
If it's a known bug, they may well not contact you, indeed.
But at least 2 of the bugs I've filed have provoked a response within a 
few days, followed by another message after the next release has been 
made checking that they have actually solved the problem I had. Very 
good service in my book.

If you find a bug in Windows 7, there is *no* reporting channel at all. 
M$ are only even vaguely interested in bugs in products that aren't 
shipping yet.

Jules

-- 
sysjkf at ecs.soton.ac.uk