[OSX-Users] Re: iSolutions and O2 data abroad: brrr

[Tim Chown]

Vladimiro,

If you can provide me with details of the 26GBP charge I will take it up
with the iSolutions person managing the iPhone offering.   Please mail
me offlist, or pop a copy of the invoice in the internal mail.

If anyone else has problems with their Uni iPhone, let me know.

Tim

On Fri, Jun 26, 2009 at 11:18:32AM +0100, Vladimiro Sassone wrote:
> Hi there,
> 
> 	This is to alert interested people that the combined skills of  
> iSolutions and O2 are capable to make an inextricable mess of the  
> otherwise simple notion of data abroad bolt-ons. In short, I have  
> asked for a £10 one-off data abroad, and found a £26.54 charge on my  
> bill, and still cannot get a confirmation that it will stop there. Not  
> too dramatic in terms of money, yet it's interesting to try and  
> understand what went wrong. After a long phone call with O2, this is  
> what I could gather.
> 
> (1) The charge for "Data Abroad 10" is £10 only if you subscribe for a  
> 12 months. Otherwise is £17. iSolution clearly do not know that, and  
> should really update their "mobile costs" webpage.
> 
> (2) O2 cannot charge one-month bolt-on across billing periods (really?  
> that's bizarre), so apparently when you ask for a 30-days data abroad  
> package to be add, it will run from the day to the end of your billing  
> period, and then for the 30-days you asked (full billing period), and  
> you're charged accordingly (and how'z that for bizarre?).
> 
> The funny side in all this is that iSolutions do not have a sensible  
> protocol to let you know your order is activated (I found their "one- 
> contact one-solution" email not very helpful), so after a number  
> requests for confirmation, all unanswered, I kept data roaming off for  
> fear of being charged £6 a MB, so in fact I haven't roamed a single  
> bit at the price of £26.54 (and hopefully it will stop there...)
> 
> Cheers,
> \vs
> 
> PS. Nowhere on the iSolutions webpages I could locate any name of  
> people responsible for specific services, nor a list of people, as in  
> any other service of the Uni. So, while I would have liked to CC this  
> to the team which manages the O2 contract, I can only email 
> serviceline at soton.ac.uk in the hope that it will percolate to the right 
>  person.

-- 
Tim