[OSX-Users] Re: iSolutions and O2 data abroad: brrr

[Tim Chown]

Yeah, I never turn on data roaming when abroad; this is how they make
their money from you.

And yes, serviceline at soton.ac.uk is how iSolutions work, no more 'open
door' sysprog support, it's all behind the helpdesk interface.

However I can raise the issue as School account manager...

Tim

On Fri, Jun 26, 2009 at 11:18:32AM +0100, Vladimiro Sassone wrote:
> Hi there,
> 
> 	This is to alert interested people that the combined skills of  
> iSolutions and O2 are capable to make an inextricable mess of the  
> otherwise simple notion of data abroad bolt-ons. In short, I have  
> asked for a £10 one-off data abroad, and found a £26.54 charge on my  
> bill, and still cannot get a confirmation that it will stop there. Not  
> too dramatic in terms of money, yet it's interesting to try and  
> understand what went wrong. After a long phone call with O2, this is  
> what I could gather.
> 
> (1) The charge for "Data Abroad 10" is £10 only if you subscribe for a  
> 12 months. Otherwise is £17. iSolution clearly do not know that, and  
> should really update their "mobile costs" webpage.
> 
> (2) O2 cannot charge one-month bolt-on across billing periods (really?  
> that's bizarre), so apparently when you ask for a 30-days data abroad  
> package to be add, it will run from the day to the end of your billing  
> period, and then for the 30-days you asked (full billing period), and  
> you're charged accordingly (and how'z that for bizarre?).
> 
> The funny side in all this is that iSolutions do not have a sensible  
> protocol to let you know your order is activated (I found their "one- 
> contact one-solution" email not very helpful), so after a number  
> requests for confirmation, all unanswered, I kept data roaming off for  
> fear of being charged £6 a MB, so in fact I haven't roamed a single  
> bit at the price of £26.54 (and hopefully it will stop there...)
> 
> Cheers,
> \vs
> 
> PS. Nowhere on the iSolutions webpages I could locate any name of  
> people responsible for specific services, nor a list of people, as in  
> any other service of the Uni. So, while I would have liked to CC this  
> to the team which manages the O2 contract, I can only email 
> serviceline at soton.ac.uk in the hope that it will percolate to the right 
>  person.

-- 
Tim