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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Dear Ross,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">As you are already aware from my comments on your blog, we have reimbursed your payment for the first article described below.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">We have not reimbursed your payment for the second article, and it’s not yet clear to us that it should be Open Access. I appreciate you have discovered a crowd-sourced
spreadsheet that states an APC has been paid for this article, and would be open to receiving evidence that this is in fact the case. You, and other readers, may be interested to learn that there are false positives when using these sort of data, as illustrated
here on 23 February: <a href="https://www.intact-project.org/blog/">https://www.intact-project.org/blog/</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">There is a broader issue, I suppose, and that is the most constructive and efficient way to check that the data are correct so that the occasional genuine error
can be resolved swiftly.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">With best wishes,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Alicia<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#7F7F7F;mso-fareast-language:EN-GB">Dr Alicia Wise<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#7F7F7F;mso-fareast-language:EN-GB">Director of Access and Policy<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#FF9900;mso-fareast-language:EN-GB">Elsevier
</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:gray;mso-fareast-language:EN-GB">I The Boulevard I Langford Lane I Kidlington I Oxford I OX5 1GB</span><span style="font-family:"Arial",sans-serif;color:gray;mso-fareast-language:EN-GB"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:gray;mso-fareast-language:EN-GB">M: +44 (0) 7823 536 826 I E:
<a href="mailto:a.wise@elsevier.com">a.wise@elsevier.com</a><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:gray;mso-fareast-language:EN-GB">Twitter: @wisealic<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><img border="0" width="1040" height="200" id="Picture_x0020_1" src="cid:image003.jpg@01D298FD.6E4CA3F0" alt="Gender_Banner"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Ross Mounce [mailto:ross.mounce@gmail.com]
<br>
<b>Sent:</b> 09 March 2017 14:25<br>
<b>To:</b> Wise, Alicia (ELS-OXF) <A.Wise@elsevier.com><br>
<b>Cc:</b> Global Open Access List (Successor of AmSci) <goal@eprints.org>; open-science <open-science@lists.okfn.org><br>
<b>Subject:</b> Will Elsevier give full refunds to customers who bought access to "open access" articles<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Dear Alicia,<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">(I am cc'ing some public mailing lists to which I believe this may be of interest).<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Elsevier recently sold me access to two "open access" articles that they should not have sold:<o:p></o:p></p>
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<p class="MsoNormal">one at the journal Mitochondrion [1]<o:p></o:p></p>
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<p class="MsoNormal">one at the journal The Lancet [2]<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">These purchases were made on these dates from the same card on 14/02/2017 & 18/02/2017 for $43.13 each time (including local taxes).<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">I note Elsevier has refunded ($43.13) for one of the purchases on 21/02/2017 to my card, which is nice, and I am grateful for (it is unclear which of the articles this refund pertains to).<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">However, why have I only been refunded for one article purchase?<o:p></o:p></p>
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<p class="MsoNormal">I note Elsevier has now removed the paywalls from both these articles and clearly marks them both as "Open Access" which I view as an admission of guilt / wrongdoing.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">1.) Will I be refunded for the second article purchase?<o:p></o:p></p>
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<p class="MsoNormal">2.) What about other readers who may have also paid for 'mistakenly' paywalled open access articles at Elsevier? Is Elsevier going to quietly ignore them too?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">I'm sorry to be emailing you so many times but since you are "Director of Access and Policy at Elsevier" I thought you might be precisely the right person to sort this matter out properly and fully, to the satisfaction of your paying customers.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">If Elsevier does not resolve this matter in a satisfactory way I will be forced to explore other avenues of reclaiming this money that I am rightfully owed.<o:p></o:p></p>
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<p class="MsoNormal">Sincerely,<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Ross<o:p></o:p></p>
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<p class="MsoNormal">[1] <a href="http://rossmounce.co.uk/2017/02/14/elsevier-selling-access-to-open-access-again/">http://rossmounce.co.uk/2017/02/14/elsevier-selling-access-to-open-access-again/</a><o:p></o:p></p>
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<p class="MsoNormal">[2] <a href="http://rossmounce.co.uk/2017/02/20/hybrid-open-access-is-unreliable/">http://rossmounce.co.uk/2017/02/20/hybrid-open-access-is-unreliable/</a><o:p></o:p></p>
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<p class="MsoNormal">-- <o:p></o:p></p>
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-/-/-/-/-/-/-/-/-/-/-/-/-/-/-/-/-/-/-/-/-/-/-/-/-<span style="font-size:9.5pt">/-/-/-/-/-/-/-/-/-/-/-/-/-</span><br>
Ross Mounce, PhD<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:9.5pt">Software Sustainability Institute Fellow</span><br>
Dept. of Plant Sciences, University of Cambridge<br>
<a href="http://rossmounce.co.uk/" target="_blank">www.rossmounce.co.uk</a><br>
-/-/-/-/-/-/-/-/-/-/-/-/-/-/-/-/-/-/-/-/-/-/-/-/-<span style="font-size:9.5pt">/-/-/-/-/-/-/-/-/-/-/-/-/-</span><o:p></o:p></p>
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<p><span style="font-size:10pt;font-family:"Arial","sans-serif"">Elsevier Limited. Registered Office: The Boulevard, Langford Lane, Kidlington, Oxford, OX5 1GB, United Kingdom, Registration No. 1982084, Registered in England and Wales.</span>
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