<div dir="ltr">Dear Alicia,<div><br></div><div>(I am cc'ing some public mailing lists to which I believe this may be of interest).</div><div><br></div><div>Elsevier recently sold me access to two "open access" articles that they should not have sold:</div><div><br></div><div>one at the journal Mitochondrion [1]</div><div>one at the journal The Lancet [2]</div><div><br></div><div>These purchases were made on these dates from the same card on 14/02/2017 & 18/02/2017 for $43.13 each time (including local taxes).</div><div><br></div><div>I note Elsevier has refunded ($43.13) for one of the purchases on 21/02/2017 to my card, which is nice, and I am grateful for (it is unclear which of the articles this refund pertains to).</div><div><br></div><div>However, why have I only been refunded for one article purchase?</div><div>I note Elsevier has now removed the paywalls from both these articles and clearly marks them both as "Open Access" which I view as an admission of guilt / wrongdoing.</div><div><br></div><div>1.) Will I be refunded for the second article purchase?</div><div>2.) What about other readers who may have also paid for 'mistakenly' paywalled open access articles at Elsevier? Is Elsevier going to quietly ignore them too?</div><div><br></div><div><br></div><div>I'm sorry to be emailing you so many times but since you are "Director of Access and Policy at Elsevier" I thought you might be precisely the right person to sort this matter out properly and fully, to the satisfaction of your paying customers.</div><div><br></div><div>If Elsevier does not resolve this matter in a satisfactory way I will be forced to explore other avenues of reclaiming this money that I am rightfully owed.</div><div><br></div><div><br></div><div>Sincerely,</div><div><br></div><div><br></div><div>Ross</div><div><br></div><div><br></div><div><br></div><div><br></div><div>[1] <a href="http://rossmounce.co.uk/2017/02/14/elsevier-selling-access-to-open-access-again/">http://rossmounce.co.uk/2017/02/14/elsevier-selling-access-to-open-access-again/</a></div><div>[2] <a href="http://rossmounce.co.uk/2017/02/20/hybrid-open-access-is-unreliable/">http://rossmounce.co.uk/2017/02/20/hybrid-open-access-is-unreliable/</a></div><div><br></div><div><br clear="all"><div><br></div>-- <br><div class="gmail-m_-8437389184137092809gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr">-- <br>-/-/-/-/-/-/-/-/-/-/-/-/-/-/-/<wbr>-/-/-/-/-/-/-/-/-/-<span style="font-size:12.8px">/-/-/-/-/-/<wbr>-/-/-/-/-/-</span><span style="font-size:12.8px">/-/-</span><br>Ross Mounce, PhD</div><div dir="ltr"><span style="font-size:12.8px">Software</span><span style="font-size:12.8px"> </span><span style="font-size:12.8px">Sustainability</span><span style="font-size:12.8px"> <wbr>Institute Fellow</span><br><span></span>Dept. of Plant Sciences, University of Cambridge<br><a href="http://rossmounce.co.uk/" target="_blank">www.rossmounce.co.uk</a><br>-/-/-/-/-/-/-/-/-/-/-/-/-/-/-/<wbr>-/-/-/-/-/-/-/-/-/-<span style="font-size:12.8px">/-/-/-/-/-/<wbr>-/-/-/-/-/-</span><span style="font-size:12.8px">/-/-</span></div></div></div></div></div></div></div></div></div></div></div></div>
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