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<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi Bilal,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">If you have access to the SQL database, do you get any results if you run the query:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">SELECT * FROM `irstats2_downloads` WHERE `datestamp` = 20210610;<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">This is checking to see if IRStats2 has processed the stats via a scheduled overnight process.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">If you can run a “ crontab -l “ as your eprints user you should have an entry that looks something like:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">0 7 * * * /opt/eprints3/archives/<REPO_SHORT_NAME>/bin/stats/process_stats <REPO_SHORT_NAME><o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US">Alan<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;color:black">From: </span></b><span style="font-size:12.0pt;color:black"><eprints-tech-bounces@ecs.soton.ac.uk> on behalf of "eprints-tech@ecs.soton.ac.uk" <eprints-tech@ecs.soton.ac.uk><br>
<b>Reply to: </b>"eprints-tech@ecs.soton.ac.uk" <eprints-tech@ecs.soton.ac.uk>, Perpustakaan Politeknik APP Jakarta <perpusappjakarta@gmail.com><br>
<b>Date: </b>Friday, 11 June 2021 at 09:02<br>
<b>To: </b>"eprints-tech@ecs.soton.ac.uk" <eprints-tech@ecs.soton.ac.uk>, Yuri Carrer <yuri.carrer@unipd.it><br>
<b>Subject: </b>Re: [EP-tech] IRStats2 downloads graphic not complete<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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</span><span style="font-family:"Arial",sans-serif"><o:p></o:p></span></p>
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<p class="MsoNormal" style="line-height:16.5pt;background:#F7F9FA"><strong><span style="font-size:10.5pt;font-family:"Calibri",sans-serif;color:#8D3970">CAUTION:</span></strong><span style="font-size:10.5pt;color:#8D3970"> This e-mail originated outside the
University of Southampton. <o:p></o:p></span></p>
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<p class="MsoNormal">Hi Yuri, I can't be sure to answer your question. But when we tried to reload the process_stats, the value of most downloaded items and total downloads (activity overview) was changed, yet the graphic remained. In what details of cron do
you suggest we should take a look? <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Many thanks<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Bilal<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Pada tanggal Kam, 10 Jun 2021 pukul 13.55 Yuri Carrer via Eprints-tech <<a href="mailto:eprints-tech@ecs.soton.ac.uk">eprints-tech@ecs.soton.ac.uk</a>> menulis:<o:p></o:p></p>
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<p class="MsoNormal">CAUTION: This e-mail originated outside the University of Southampton.<br>
<br>
the cron to collect data are working correctly?<br>
<br>
Il 10/06/21 04:39, Perpustakaan Politeknik APP Jakarta via Eprints-tech<br>
ha scritto:<br>
> *CAUTION:* This e-mail originated outside the University of Southampton.<br>
> Hi All,<br>
><br>
> Last month, we successfully installed IRStats2, but noticed some<br>
> incomplete downloads graphic (start form March 2021 until now, picture<br>
> attached). By downloading the CSV report, we know that the downloads<br>
> 'count' has had 0 value since March 2021, while for older periods it<br>
> was just fine. We have tried to reload the counting process via<br>
> server, but nothing has changed. Has anyone encountered the<br>
> same issue? Or probably any advice for this kind of error?<br>
><br>
> Many thanks before.<br>
><br>
> Bilal<br>
><br>
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--<br>
Yuri Carrer<br>
<br>
CAB - Centro di Ateneo per le Biblioteche, Università di Padova<br>
Tel: 049/827 9712 - Via Beato Pellegrino, 28 - Padova<br>
<br>
<br>
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