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<strong>CAUTION:</strong> This e-mail originated outside the University of Southampton.
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;color:#1F497D;mso-fareast-language:EN-US">I've just re-checked my config files.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;color:#1F497D;mso-fareast-language:EN-US">For 3.3.x, if you include (in e.g. 10_core.pl):<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;color:#1F497D;mso-fareast-language:EN-US">&nbsp;&nbsp;&nbsp; $c-&gt;{http_root} = undef;<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;color:#1F497D;mso-fareast-language:EN-US">It will make thumbnails/download links relative rather than absolute.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;color:#1F497D;mso-fareast-language:EN-US">I think there was more to it that that though - if you're creating downloadable content (e.g. coversheets) , you want it to render
 the full links (using with https by defult).<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p>&nbsp;</o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;color:#1F497D;mso-fareast-language:EN-US">Cheers,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;color:#1F497D;mso-fareast-language:EN-US">John<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p>&nbsp;</o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif">From:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif"> eprints-tech-bounces@ecs.soton.ac.uk [mailto:eprints-tech-bounces@ecs.soton.ac.uk]
<b>On Behalf Of </b>David R Newman via Eprints-tech<br>
<b>Sent:</b> 04 January 2021 17:44<br>
<b>To:</b> John Salter &lt;J.Salter@leeds.ac.uk&gt;; eprints-tech@ecs.soton.ac.uk; James Kerwin &lt;jkerwin2101@gmail.com&gt;<br>
<b>Subject:</b> Re: [EP-tech] Word Documents won't download<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p>&nbsp;</o:p></p>
<p>Hi all,<o:p></o:p></p>
<p>So, the problem is the URL generated by EPrints compiled XML's cite:linkhere which uses http rather than https.&nbsp; The suggestion John's makes about
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwiki.eprints.org%2Fw%2FSimplified_HTTPS_Configuration%23HTTPS_Only&amp;data=04%7C01%7Ceprints-tech%40ecs.soton.ac.uk%7Cfc0bb5d247294d3f2c8908d8b0daea0f%7C4a5378f929f44d3ebe89669d03ada9d8%7C0%7C0%7C637453801583778076%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=0NbsAvsl7JKZznERKNOV6jrQj8kZq6xDV8ra5h45mQg%3D&amp;reserved=0" originalSrc="https://wiki.eprints.org/w/Simplified_HTTPS_Configuration#HTTPS_Only" shash="tyha7mr16M6+zMMtMywWiKOYDYjPG0epWPD/O92bmDIX6aG1avW6LAuoJDSFlDy1fivEIm6UT2XGj31FQt3Ycrvl0flOKF4yHjqKVyMKwRpMEhAd/yo3EuxJ+JS3sR4XQ4zUTxABRhei6N0ZNwr6EkL+MtTjllzD+xiIAI5RymU=">
https://wiki.eprints.org/w/Simplified_HTTPS_Configuration#HTTPS_Only</a> will only work if you are running EPrints 3.4.1+, which I can see that you are not.
<o:p></o:p></p>
<p>One of the features I have been working on for 3.4.3 is protocol relative URLs which should help deal with these issues.&nbsp; If you are still running 3.3.x fixing these sort of problems with be tricky.&nbsp; I think you need to look at the various document citations
 and possible eprint_render.pl and replace the http URLs with https URLs.&nbsp; In some cases the http URL will come from the &lt;cite:linkshere&gt;, which you will probably need to hack with a fix like:<o:p></o:p></p>
<p>&lt;a href=&quot;{$config{https_url}}/{eprintid}/{pos}/{main}&quot;&gt; <o:p></o:p></p>
<p>and &lt;/cite:linkhere&gt; with &lt;/a&gt;<o:p></o:p></p>
<p>Hope this helps<o:p></o:p></p>
<p>David Newman<o:p></o:p></p>
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<p class="MsoNormal">On 04/01/2021 17:20, John Salter wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="line-height:16.5pt;background:#F7F9FA"><strong><span style="font-size:10.5pt;font-family:&quot;Calibri&quot;,sans-serif;color:#8D3970">CAUTION:</span></strong><span style="font-size:10.5pt;font-family:&quot;Calibri&quot;,sans-serif;color:#8D3970"> This
 e-mail originated outside the University of Southampton. <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;color:#1F497D;mso-fareast-language:EN-US">&gt; I was just about to chime in that the document URL is rendered with http - but you're redirecting to https - so some part of Chrome's
 302 handing is possibly confusing things…</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;color:#1F497D;mso-fareast-language:EN-US">&nbsp;</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;color:#1F497D;mso-fareast-language:EN-US">To flesh that out a bit more:</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;color:#1F497D;mso-fareast-language:EN-US">White Rose is currently still available over http and https. Document links are relative - so match the protocol you're visiting the
 site from.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;color:#1F497D;mso-fareast-language:EN-US">&nbsp;</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;color:#1F497D;mso-fareast-language:EN-US">For LivRepo, it looks like you're using an HSTS setup so requests to http:// are redirected to https:// (via a 307 response).</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;color:#1F497D;mso-fareast-language:EN-US">&nbsp;</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;color:#1F497D;mso-fareast-language:EN-US">If you update the download URL to use https (via Chrome Console / Inspect), it downloads fine.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;color:#1F497D;mso-fareast-language:EN-US">&nbsp;</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;color:#1F497D;mso-fareast-language:EN-US">To fix this in EPrints,
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwiki.eprints.org%2Fw%2FSimplified_HTTPS_Configuration%23HTTPS_Only&amp;data=04%7C01%7Ceprints-tech%40ecs.soton.ac.uk%7Cfc0bb5d247294d3f2c8908d8b0daea0f%7C4a5378f929f44d3ebe89669d03ada9d8%7C0%7C0%7C637453801583788066%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=dMS86K1rBq%2Fzv4l6DXvcS0%2F5DI%2Fq%2FfgIc%2F8QsP4TCfc%3D&amp;reserved=0" originalSrc="https://wiki.eprints.org/w/Simplified_HTTPS_Configuration#HTTPS_Only" shash="tGFf+t5UeUmszqn1BAHSqUsJWea5KWjBybuIW+lXnspL5M4JHO0HFH/dTZmmcC98hZPasVMstN5MreuJ2gxuyS1jWm9mg+FlXgctErf1KQJ0mzY3QiDI6x2WoQzU4tR5Naj23LR6E3Im4nzRwNeL2CDR9gKdOMrTV8ml8L5dJm8=">
https://wiki.eprints.org/w/Simplified_HTTPS_Configuration#HTTPS_Only</a> - setting 'host' to undef is the key - although test this thoroughly first - can't remember if there's any related 'fun' with Symplectic connector if you do this (I don't think there is…).</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;color:#1F497D;mso-fareast-language:EN-US">&nbsp;</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;color:#1F497D;mso-fareast-language:EN-US">Cheers,</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;color:#1F497D;mso-fareast-language:EN-US">John</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;color:#1F497D;mso-fareast-language:EN-US">&nbsp;</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;color:#1F497D;mso-fareast-language:EN-US">&nbsp;</span><o:p></o:p></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif">From:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif">
<a href="mailto:eprints-tech-bounces@ecs.soton.ac.uk">eprints-tech-bounces@ecs.soton.ac.uk</a> [<a href="mailto:eprints-tech-bounces@ecs.soton.ac.uk">mailto:eprints-tech-bounces@ecs.soton.ac.uk</a>]
<b>On Behalf Of </b>David R Newman via Eprints-tech<br>
<b>Sent:</b> 04 January 2021 17:02<br>
<b>To:</b> James Kerwin <a href="mailto:jkerwin2101@gmail.com">&lt;jkerwin2101@gmail.com&gt;</a><br>
<b>Cc:</b> <a href="mailto:eprints-tech@ecs.soton.ac.uk">eprints-tech@ecs.soton.ac.uk</a><br>
<b>Subject:</b> Re: [EP-tech] Word Documents won't download</span><o:p></o:p></p>
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<p class="MsoNormal">&nbsp;<o:p></o:p></p>
<p>Hi James,<o:p></o:p></p>
<p>You should note that the whiterose URL is http rather than https.&nbsp; I have tested (on Chrome) the same URL I was testing before but with http rather than https and this worked just fine.&nbsp; This is starting to suggest to me some security feature (albeit maybe
 a bit broken) within Chrome.&nbsp; From the depths of my brain I am vaguely recall some issue to do with content length mismatches that exhibited similar symptoms.<o:p></o:p></p>
<p>Regards<o:p></o:p></p>
<p>David Newman<o:p></o:p></p>
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<p class="MsoNormal">On 04/01/2021 16:53, James Kerwin wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="line-height:16.5pt;background:#F7F9FA"><strong><span style="font-size:10.5pt;font-family:&quot;Calibri&quot;,sans-serif;color:#8D3970">CAUTION:</span></strong><span style="font-size:10.5pt;font-family:&quot;Calibri&quot;,sans-serif;color:#8D3970"> This
 e-mail originated outside the University of Southampton. </span><o:p></o:p></p>
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<p class="MsoNormal">Hi David, <o:p></o:p></p>
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<p class="MsoNormal">&nbsp;<o:p></o:p></p>
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<p class="MsoNormal">Thanks for your response. it's good to know it's not just me (although I did ask my family to also attempt to download it and they all struggled).<o:p></o:p></p>
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<p class="MsoNormal">&nbsp;<o:p></o:p></p>
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<p class="MsoNormal">To add to the confusion, this item on the White Rose repository downloads fine. Unless Mr Salter has some different setup, I'm afraid it only adds to my quiet&nbsp;terror:<br>
<br>
<a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Feprints.whiterose.ac.uk%2F160018%2F&amp;data=04%7C01%7Ceprints-tech%40ecs.soton.ac.uk%7Cfc0bb5d247294d3f2c8908d8b0daea0f%7C4a5378f929f44d3ebe89669d03ada9d8%7C0%7C0%7C637453801583788066%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=Ma9yyvJw0F1J1Wx0%2BaPKKHb1MTcundZLN0tvLCtTHIk%3D&amp;reserved=0" originalSrc="http://eprints.whiterose.ac.uk/160018/" shash="ecYUKRo+edTTIDl8AdYjHJmux4B/GtYmaoywKuOj4RCB08rY6TXlsrcHrb8mzL9BNrMWMQFJITjShsHaFHeeRC//DkB8dxjlmxesf+PsoqNp1Rbe8EGsA7T3NrNoar5SGU5PcnZr92RsND0VXAFr3ImRv61BewQrckHZHElYLVo=">http://eprints.whiterose.ac.uk/160018/</a><o:p></o:p></p>
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<p class="MsoNormal">&nbsp;<o:p></o:p></p>
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<p class="MsoNormal">What I have noticed is that his filenames in the word documents have no spaces. I'm currently mooching through our EPrints database for a doc(x) file that also avoids spaces. This isn't the most scientific way to work it out, but I'm hoping
 it yields some results...<o:p></o:p></p>
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<p class="MsoNormal">&nbsp;<o:p></o:p></p>
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<p class="MsoNormal">This sort of problem landing at my feet on the first day back at work should be considered some sort of abuse of my human rights!<o:p></o:p></p>
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<p class="MsoNormal">&nbsp;<o:p></o:p></p>
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<p class="MsoNormal">If by some miracle I find a cause or solution I will share it.<o:p></o:p></p>
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<p class="MsoNormal">&nbsp;<o:p></o:p></p>
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<p class="MsoNormal">Thanks,<o:p></o:p></p>
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<p class="MsoNormal">James<o:p></o:p></p>
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<p class="MsoNormal">&nbsp;<o:p></o:p></p>
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<p class="MsoNormal">On Mon, Jan 4, 2021 at 4:45 PM David R Newman &lt;<a href="mailto:drn@ecs.soton.ac.uk">drn@ecs.soton.ac.uk</a>&gt; wrote:<o:p></o:p></p>
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<p>Hi James,<o:p></o:p></p>
<p>I see the same behaviour on your repository for the Word document on the URL you provided.&nbsp; Similarly it works fine on FireFox but has problems on Chrome when you click on the link and don't try to download it another tab.&nbsp; Oddly, if I try a second time
 I get a popup asking me if I want to allow downloads of multiple files.&nbsp; I have tested on a different repository and I see the same issue with both .doc and .docx files.&nbsp; I suspect there may be issues with all application/... mime type files.&nbsp; My best guess
 is this is a new security feature from Chrome.&nbsp; It may be something that requires tweaking Apache's configuration or possibly even something within EPrints.<o:p></o:p></p>
<p>I have also tested on Edge and Opera (all browsers running on Windows 10) and I do not have any issues either.&nbsp; The Chrome version I am running is 87.0.4280.88, this looks to have been released at the beginning of December.&nbsp;&nbsp; I do not know when my browser
 upgraded but there are currently no knew updates available for Chrome according to my browser's &quot;About Google Chrome&quot; page.&nbsp; I will continue to investigate and get back to the list if I find out anything more.<o:p></o:p></p>
<p>Regards<o:p></o:p></p>
<p>David Newman<o:p></o:p></p>
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<p class="MsoNormal">On 04/01/2021 15:54, James Kerwin via Eprints-tech wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="line-height:16.5pt;background:#F7F9FA"><strong><span style="font-size:10.5pt;font-family:&quot;Calibri&quot;,sans-serif;color:#8D3970">CAUTION:</span></strong><span style="font-size:10.5pt;font-family:&quot;Calibri&quot;,sans-serif;color:#8D3970"> This
 e-mail originated outside the University of Southampton. </span><o:p></o:p></p>
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<p class="MsoNormal">Hi All,<o:p></o:p></p>
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<p class="MsoNormal">&nbsp;<o:p></o:p></p>
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<p class="MsoNormal">Happy new year etc. Hope everyone is well.<o:p></o:p></p>
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<p class="MsoNormal">&nbsp;<o:p></o:p></p>
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<p class="MsoNormal">I have a problem that has appeared today and it was fine before 18/12/2020 (as in it worked as expected).<o:p></o:p></p>
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<p class="MsoNormal">&nbsp;<o:p></o:p></p>
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<p class="MsoNormal">Word documents are not downloading on the repository when using Chrome. If I right the download link and open it in a new tab it works and the file is downloaded. PDFs are behaving fine. If I use FireFox and click the download link the
 file will download, but it does prompt me whether&nbsp;I want to save or open (this is fine, I don't use FF much so I won't click the &quot;don't ask again&quot; option).<o:p></o:p></p>
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<p class="MsoNormal">&nbsp;<o:p></o:p></p>
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<p class="MsoNormal">In Elements on both Chrome and FF the file will not download. PDFs are downloading through Elements fine.<o:p></o:p></p>
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<p class="MsoNormal">&nbsp;<o:p></o:p></p>
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<p class="MsoNormal">Is there a likely cause for this? Some sort of update to some obscure working of the internet?<o:p></o:p></p>
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<p class="MsoNormal">&nbsp;<o:p></o:p></p>
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<p class="MsoNormal">Example record:<o:p></o:p></p>
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<p class="MsoNormal">&nbsp;<o:p></o:p></p>
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<p class="MsoNormal"><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flivrepository.liverpool.ac.uk%2F3033942%2F&amp;data=04%7C01%7Ceprints-tech%40ecs.soton.ac.uk%7Cfc0bb5d247294d3f2c8908d8b0daea0f%7C4a5378f929f44d3ebe89669d03ada9d8%7C0%7C0%7C637453801583798058%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=jpQ6VeMczlgiFh6tUOJLiC3WtQnIXJnKFJ6wqfu3ZOc%3D&amp;reserved=0" originalSrc="https://livrepository.liverpool.ac.uk/3033942/" shash="oTbEf6A7DAtxgwCnjrB4r1bvnsFMmbgvgfBy3LMEbK/6lvVV6aXIe0PIxsbW3WFA27SijPn0nCe5PR6CyFZcu4z/CDiGz+yBtAZsldfDS/EgtSg1g+0aocgBZh8wagzQI42p5GdvRllBaAeX7hEDC6e/hDWrYjbWgkMUIc+PkUY=" target="_blank">https://livrepository.liverpool.ac.uk/3033942/</a><o:p></o:p></p>
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<p class="MsoNormal">&nbsp;<o:p></o:p></p>
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<p class="MsoNormal">Any help will be gratefully received. I'm totally confused by it and don't know where to start.<o:p></o:p></p>
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<p class="MsoNormal">&nbsp;<o:p></o:p></p>
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<p class="MsoNormal">Thanks,<o:p></o:p></p>
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<p class="MsoNormal">James<o:p></o:p></p>
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<p class="MsoNormal"><br>
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<o:p></o:p></p>
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