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<p>Hi John,</p>
<p>I have just tested you config change but it does not seem to work
on the abstract page of the repository I have been testing on. My
recommendation would be to set the following config option at the
end of 10_core.pl to make the URLs protocol-relative:</p>
<p>$c->{http_url} = '//' . $c->{host} . '/';</p>
<p>$c->{http_cgiurl} = '//' . $c->{host} . '/cgi/';</p>
<p>This sets a protocol relative URL rather than an http one. You
could alternativerly set to 'https://' . $c->{host} . '/'; to
just make all URLs https. If you only set to the
protocol-relative option then there is a minor issue that the
EPrint::View page for live items with be display the URL as
//HOSTNAME/12345/ rather than <a class="moz-txt-link-freetext" href="https://HOSTNAME/12345/">https://HOSTNAME/12345/</a> which may be
confusing to some users as they would expect it to start http or
https. Also default abstract/summary pages will display the URI
as protocol-relative at the end of the summary table. These are
issues I have been trying to address for adding robust
protocol-relative URL support to EPrints 3.4.3.<br>
</p>
<p>The motivation to switch to procotol-relative URLs is that it
saves a wholesale switch from http to https URLs with redirects
that I have noted often causes a dip in Google-indexing and
download stats for up to a month or so. An explanation about why
this happens can be found at:</p>
<p><a class="moz-txt-link-freetext" href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwiki.eprints.org%2Fw%2FSimplified_HTTPS_Configuration%23Issues_and_Troubleshooting&data=04%7C01%7Ceprints-tech%40ecs.soton.ac.uk%7Ce473e57443b04e0d801d08d8b0ffa658%7C4a5378f929f44d3ebe89669d03ada9d8%7C0%7C0%7C637453959420723368%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2FBJYlfefq0zdyPdi4YW%2B%2FPgGLYOwQDzqegJmJaRmw4A%3D&reserved=0" originalSrc="https://wiki.eprints.org/w/Simplified_HTTPS_Configuration#Issues_and_Troubleshooting" shash="fSW49yZgWimuZf9EUGf/0IVvRJeQGmQwEgiKquAL7mJtvARrYzcORmCA7DEUTs9hy0Tyr/Gv792fSaWpWrkI4FAve+n/GGU8KrnRp7gLEpgDSDT3cj8KQEPJSxlFc8u3YW5EGYh9UlzcAbicxIdpiFde8U/8hB5ZfwUpmjflr/8=">https://wiki.eprints.org/w/Simplified_HTTPS_Configuration#Issues_and_Troubleshooting</a>
<br>
</p>
<p>I don't think using https in the http_url configuration option
will affect the download stats that much, as it won't lead to and
http to https redirect that is the predominant factor in lowering
download stats. It will however, change the URIs for eprint
items, which may have an affect on Google indexing. However, this
is very much dependent on how Google seeks out the URLs to be
indexed, which is multivarious.</p>
<p>Regards</p>
<p>David Newman<br>
</p>
<div class="moz-cite-prefix">On 04/01/2021 18:02, John Salter wrote:<br>
</div>
<blockquote type="cite" cite="mid:DB6PR0301MB256530A32187013D7849EAB6C4D20@DB6PR0301MB2565.eurprd03.prod.outlook.com">
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<strong>CAUTION:</strong> This e-mail originated outside the
University of Southampton.
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<div class="WordSection1">
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">I've
just re-checked my config files.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">For
3.3.x, if you include (in e.g. 10_core.pl):<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">
$c->{http_root} = undef;<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">It
will make thumbnails/download links relative rather than
absolute.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">I
think there was more to it that that though - if you're
creating downloadable content (e.g. coversheets) , you
want it to render the full links (using with https by
defult).<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">Cheers,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">John<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1
1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif" lang="EN-US">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif" lang="EN-US"> <a class="moz-txt-link-abbreviated" href="mailto:eprints-tech-bounces@ecs.soton.ac.uk">eprints-tech-bounces@ecs.soton.ac.uk</a>
[<a class="moz-txt-link-freetext" href="mailto:eprints-tech-bounces@ecs.soton.ac.uk">mailto:eprints-tech-bounces@ecs.soton.ac.uk</a>]
<b>On Behalf Of </b>David R Newman via Eprints-tech<br>
<b>Sent:</b> 04 January 2021 17:44<br>
<b>To:</b> John Salter <a class="moz-txt-link-rfc2396E" href="mailto:J.Salter@leeds.ac.uk"><J.Salter@leeds.ac.uk></a>;
<a class="moz-txt-link-abbreviated" href="mailto:eprints-tech@ecs.soton.ac.uk">eprints-tech@ecs.soton.ac.uk</a>; James Kerwin
<a class="moz-txt-link-rfc2396E" href="mailto:jkerwin2101@gmail.com"><jkerwin2101@gmail.com></a><br>
<b>Subject:</b> Re: [EP-tech] Word Documents won't
download<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p>Hi all,<o:p></o:p></p>
<p>So, the problem is the URL generated by EPrints compiled
XML's cite:linkhere which uses http rather than https. The
suggestion John's makes about
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwiki.eprints.org%2Fw%2FSimplified_HTTPS_Configuration%23HTTPS_Only&data=04%7C01%7Ceprints-tech%40ecs.soton.ac.uk%7Ce473e57443b04e0d801d08d8b0ffa658%7C4a5378f929f44d3ebe89669d03ada9d8%7C0%7C0%7C637453959420723368%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=JGv9H3ISAKKtMuzq%2F0I2IveMad%2FXtvjQmcpyjLZRbNA%3D&reserved=0" originalSrc="https://wiki.eprints.org/w/Simplified_HTTPS_Configuration#HTTPS_Only" shash="VFzLTeJU1SnZkhlj8gKE4uURECjsDbZSZmPkjp4emXv4b4SliCYQiXOCNDEkF8TAVyL2afMhSgk569PozRKswP20ezJJHEBcuRgGRDrbgKOyavP/bEDltJ4zYWQgu2OTJznUaIGe/KQY70yPVL9BUkENGuYSeBeX7SxWuHjqB64=" originalsrc="https://wiki.eprints.org/w/Simplified_HTTPS_Configuration#HTTPS_Only" shash="xXmSO4N2bezSjkURA52qvzqJVT4aM7whB/zJW1aqrkTt5KzIfc9rM0z2Yu0HpqIid3clMgTjHvhdb+AWXtSiHRnyq5iLZb3osO90MC0XrLtc1p0FRZyI+rQH1Ytl429vIqJhONVFCCnm+MUIYcA/wJlrgDs4OrHY27kvEP5Z9HQ=" moz-do-not-send="true">
https://wiki.eprints.org/w/Simplified_HTTPS_Configuration#HTTPS_Only</a>
will only work if you are running EPrints 3.4.1+, which I
can see that you are not.
<o:p></o:p></p>
<p>One of the features I have been working on for 3.4.3 is
protocol relative URLs which should help deal with these
issues. If you are still running 3.3.x fixing these sort of
problems with be tricky. I think you need to look at the
various document citations and possible eprint_render.pl and
replace the http URLs with https URLs. In some cases the
http URL will come from the <cite:linkshere>, which
you will probably need to hack with a fix like:<o:p></o:p></p>
<p><a
href="{$config{https_url}}/{eprintid}/{pos}/{main}"> <o:p></o:p></p>
<p>and </cite:linkhere> with </a><o:p></o:p></p>
<p>Hope this helps<o:p></o:p></p>
<p>David Newman<o:p></o:p></p>
<div>
<p class="MsoNormal">On 04/01/2021 17:20, John Salter wrote:<o:p></o:p></p>
</div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div>
<div style="border:solid #8D3970 1.0pt;padding:9.0pt 9.0pt
9.0pt 9.0pt">
<p class="MsoNormal" style="line-height:16.5pt;background:#F7F9FA"><strong><span style="font-size:10.5pt;font-family:"Calibri",sans-serif;color:#8D3970">CAUTION:</span></strong><span style="font-size:10.5pt;font-family:"Calibri",sans-serif;color:#8D3970">
This e-mail originated outside the University of
Southampton. <o:p></o:p></span></p>
</div>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">>
I was just about to chime in that the document URL is
rendered with http - but you're redirecting to https -
so some part of Chrome's 302 handing is possibly
confusing things…</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">To
flesh that out a bit more:</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">White
Rose is currently still available over http and https.
Document links are relative - so match the protocol
you're visiting the site from.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">For
LivRepo, it looks like you're using an HSTS setup so
requests to http:// are redirected to https:// (via a
307 response).</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">If
you update the download URL to use https (via Chrome
Console / Inspect), it downloads fine.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">To
fix this in EPrints,
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwiki.eprints.org%2Fw%2FSimplified_HTTPS_Configuration%23HTTPS_Only&data=04%7C01%7Ceprints-tech%40ecs.soton.ac.uk%7Ce473e57443b04e0d801d08d8b0ffa658%7C4a5378f929f44d3ebe89669d03ada9d8%7C0%7C0%7C637453959420733367%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=WzS%2FtOT6DQuGdUV84tqLZzAQUgqbPZOSTQVHyOBNCB0%3D&reserved=0" originalSrc="https://wiki.eprints.org/w/Simplified_HTTPS_Configuration#HTTPS_Only" shash="PxyNnaJjF0+nIPJHtwchxX+v3dmA1VfSgu8NMxhv/sbx69WYPQ2bk/FDXRdA6n8AXfC34DQKLMIoIuKGtg4LzNknvQNaNBYwdBGLNLci7zF2kZIp4bWqE3k6cX6QeF/LmO3m285G21gYgxTimahP7qIr/zUIoI3RiB7bB94hHlI=" originalsrc="https://wiki.eprints.org/w/Simplified_HTTPS_Configuration#HTTPS_Only" shash="w0G4eBYrPgYLTh8f9VaUXu2dGOXsRgHfcTtsH1nRI7keXgYaAORHJNjTrQigyy6Tq+jIfG7accQUjcdw87NBELWMWMh3ZQLKkR7uR4BCKwPtvjrwn+xKiqvuJJvdMfFkRWdsuHluqDb/6BvsZwEcfDMrxkBJoMyOQ141CkOfu4Q=" moz-do-not-send="true">
https://wiki.eprints.org/w/Simplified_HTTPS_Configuration#HTTPS_Only</a>
- setting 'host' to undef is the key - although test
this thoroughly first - can't remember if there's any
related 'fun' with Symplectic connector if you do this
(I don't think there is…).</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">Cheers,</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">John</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"> </span><o:p></o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1
1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif" lang="EN-US">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif" lang="EN-US">
<a href="mailto:eprints-tech-bounces@ecs.soton.ac.uk" moz-do-not-send="true">eprints-tech-bounces@ecs.soton.ac.uk</a>
[<a href="mailto:eprints-tech-bounces@ecs.soton.ac.uk" moz-do-not-send="true">mailto:eprints-tech-bounces@ecs.soton.ac.uk</a>]
<b>On Behalf Of </b>David R Newman via
Eprints-tech<br>
<b>Sent:</b> 04 January 2021 17:02<br>
<b>To:</b> James Kerwin <a href="mailto:jkerwin2101@gmail.com" moz-do-not-send="true"><jkerwin2101@gmail.com></a><br>
<b>Cc:</b> <a href="mailto:eprints-tech@ecs.soton.ac.uk" moz-do-not-send="true">eprints-tech@ecs.soton.ac.uk</a><br>
<b>Subject:</b> Re: [EP-tech] Word Documents won't
download</span><o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"> <o:p></o:p></p>
<p>Hi James,<o:p></o:p></p>
<p>You should note that the whiterose URL is http rather
than https. I have tested (on Chrome) the same URL I
was testing before but with http rather than https and
this worked just fine. This is starting to suggest to
me some security feature (albeit maybe a bit broken)
within Chrome. From the depths of my brain I am vaguely
recall some issue to do with content length mismatches
that exhibited similar symptoms.<o:p></o:p></p>
<p>Regards<o:p></o:p></p>
<p>David Newman<o:p></o:p></p>
<div>
<p class="MsoNormal">On 04/01/2021 16:53, James Kerwin
wrote:<o:p></o:p></p>
</div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div>
<div style="border:solid #8D3970 1.0pt;padding:9.0pt
9.0pt 9.0pt 9.0pt">
<p class="MsoNormal" style="line-height:16.5pt;background:#F7F9FA"><strong><span style="font-size:10.5pt;font-family:"Calibri",sans-serif;color:#8D3970">CAUTION:</span></strong><span style="font-size:10.5pt;font-family:"Calibri",sans-serif;color:#8D3970">
This e-mail originated outside the University of
Southampton. </span><o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal">Hi David, <o:p></o:p></p>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">Thanks for your response.
it's good to know it's not just me (although I
did ask my family to also attempt to download it
and they all struggled).<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">To add to the confusion, this
item on the White Rose repository downloads
fine. Unless Mr Salter has some different setup,
I'm afraid it only adds to my quiet terror:<br>
<br>
<a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Feprints.whiterose.ac.uk%2F160018%2F&data=04%7C01%7Ceprints-tech%40ecs.soton.ac.uk%7Ce473e57443b04e0d801d08d8b0ffa658%7C4a5378f929f44d3ebe89669d03ada9d8%7C0%7C0%7C637453959420743352%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=rVrk%2FigmI9bsqZIJ4TLtJ0me6z%2FBY59RoZa7lZA0dKY%3D&reserved=0" originalSrc="http://eprints.whiterose.ac.uk/160018/" shash="uPuE+Mj/Wq3e3wRkCKBDnCF+CdSHhBH+xrsum29VqBU+6RVx6kGswORdUFAGsDs90jWchX9BdUib5JIAL8Y8yKbQ71q3+y5jWe0orthZyH2DX5ufcWNJ5MDGI7Bzz6P/wcdIbP0ZzfMNg5tGBk9xOy3O8yjALS2W74xCErM/UpE=" originalsrc="http://eprints.whiterose.ac.uk/160018/" shash="v3LiseQ1UodWddzaT8GLPHYnSFmLBQ0nSMEsiS/YdCU66xIJvaEDZVSF+P5FAu0ADuddTNid+iuPrE0Qelkv897RQZti9buRuvdmDCzmx/pbqHwpasEcO2djYylK2F9LyFnYjQMl9iZgLhnjdl5DqbxVW2xABHmfWJYxK/4KzwQ=" moz-do-not-send="true">http://eprints.whiterose.ac.uk/160018/</a><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">What I have noticed is that
his filenames in the word documents have no
spaces. I'm currently mooching through our
EPrints database for a doc(x) file that also
avoids spaces. This isn't the most scientific
way to work it out, but I'm hoping it yields
some results...<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">This sort of problem landing
at my feet on the first day back at work should
be considered some sort of abuse of my human
rights!<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">If by some miracle I find a
cause or solution I will share it.<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">Thanks,<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">James<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"> <o:p></o:p></p>
<div>
<div>
<p class="MsoNormal">On Mon, Jan 4, 2021 at 4:45
PM David R Newman <<a href="mailto:drn@ecs.soton.ac.uk" moz-do-not-send="true">drn@ecs.soton.ac.uk</a>>
wrote:<o:p></o:p></p>
</div>
<blockquote style="border:none;border-left:solid
#CCCCCC 1.0pt;padding:0cm 0cm 0cm
6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0cm;margin-bottom:5.0pt">
<div>
<p>Hi James,<o:p></o:p></p>
<p>I see the same behaviour on your repository
for the Word document on the URL you
provided. Similarly it works fine on FireFox
but has problems on Chrome when you click on
the link and don't try to download it another
tab. Oddly, if I try a second time I get a
popup asking me if I want to allow downloads
of multiple files. I have tested on a
different repository and I see the same issue
with both .doc and .docx files. I suspect
there may be issues with all application/...
mime type files. My best guess is this is a
new security feature from Chrome. It may be
something that requires tweaking Apache's
configuration or possibly even something
within EPrints.<o:p></o:p></p>
<p>I have also tested on Edge and Opera (all
browsers running on Windows 10) and I do not
have any issues either. The Chrome version I
am running is 87.0.4280.88, this looks to have
been released at the beginning of December.
I do not know when my browser upgraded but
there are currently no knew updates available
for Chrome according to my browser's "About
Google Chrome" page. I will continue to
investigate and get back to the list if I find
out anything more.<o:p></o:p></p>
<p>Regards<o:p></o:p></p>
<p>David Newman<o:p></o:p></p>
<div>
<p class="MsoNormal">On 04/01/2021 15:54,
James Kerwin via Eprints-tech wrote:<o:p></o:p></p>
</div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div>
<div style="border:solid #8D3970
1.0pt;padding:9.0pt 9.0pt 9.0pt 9.0pt">
<p class="MsoNormal" style="line-height:16.5pt;background:#F7F9FA"><strong><span style="font-size:10.5pt;font-family:"Calibri",sans-serif;color:#8D3970">CAUTION:</span></strong><span style="font-size:10.5pt;font-family:"Calibri",sans-serif;color:#8D3970">
This e-mail originated outside the
University of Southampton. </span><o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class="MsoNormal">Hi All,<o:p></o:p></p>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">Happy new year etc.
Hope everyone is well.<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">I have a problem
that has appeared today and it was
fine before 18/12/2020 (as in it
worked as expected).<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">Word documents are
not downloading on the repository when
using Chrome. If I right the download
link and open it in a new tab it works
and the file is downloaded. PDFs are
behaving fine. If I use FireFox and
click the download link the file will
download, but it does prompt me
whether I want to save or open (this
is fine, I don't use FF much so I
won't click the "don't ask again"
option).<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">In Elements on both
Chrome and FF the file will not
download. PDFs are downloading through
Elements fine.<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">Is there a likely
cause for this? Some sort of update to
some obscure working of the internet?<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">Example record:<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flivrepository.liverpool.ac.uk%2F3033942%2F&data=04%7C01%7Ceprints-tech%40ecs.soton.ac.uk%7Ce473e57443b04e0d801d08d8b0ffa658%7C4a5378f929f44d3ebe89669d03ada9d8%7C0%7C0%7C637453959420743352%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=T%2F%2B%2B7XWTdtQPzoDFP9yPuGhZrXdqozyUaJvQUVsUiY4%3D&reserved=0" originalSrc="https://livrepository.liverpool.ac.uk/3033942/" shash="Ds1Tr59iInncco295mDnrPSiOFBxPQeYbl1b3QiRRu9P5Ux94yensRWrKOa+y+ox3kG8SvSGcnBcZgrq2uN5kI7vQ75firWSys8HEu8wqHbpZ2aVztkr8lS7VFUvBOsFA+7ea+gWXhZeyp4o5jkHQvjuo6f4LQYx4OJLa8bx/OM=" originalsrc="https://livrepository.liverpool.ac.uk/3033942/" shash="V5O199Kc/BypHZBh686mPd7W/I4J7h8YmgmTIOkx++78gRfeQwaBIrEZ9VcrfHZeX2xEVZ5mFnuvz7TA9gG8h6AG17LLY0JPPGx8UmD7eg0tsXvpi+hayA+hE3j3kqOsJBjWsGbuFqzWlEHaEPuRl1+tbwb86yWMXk45nJ3dYVE=" target="_blank" moz-do-not-send="true">https://livrepository.liverpool.ac.uk/3033942/</a><o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">Any help will be
gratefully received. I'm totally
confused by it and don't know where to
start.<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">Thanks,<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">James<o:p></o:p></p>
</div>
</div>
</div>
<p class="MsoNormal"><br>
<br>
<br>
<o:p></o:p></p>
<pre>*** Options: <a href="http://mailman.ecs.soton.ac.uk/mailman/listinfo/eprints-tech" target="_blank" moz-do-not-send="true">http://mailman.ecs.soton.ac.uk/mailman/listinfo/eprints-tech</a><o:p></o:p></pre>
<pre>*** Archive: <a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.eprints.org%2Ftech.php%2F&data=04%7C01%7Ceprints-tech%40ecs.soton.ac.uk%7Ce473e57443b04e0d801d08d8b0ffa658%7C4a5378f929f44d3ebe89669d03ada9d8%7C0%7C0%7C637453959420753351%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=rmPfpKbLZwyn%2FCd%2FNgqI522G1sd82GmNmZL8sBlElhM%3D&reserved=0" originalSrc="http://www.eprints.org/tech.php/" shash="SMidZT9D8bAu3xkYuLZPwOX+lpOAEhkKs7fs76xpu91aEdzs2FsERDDQF72InLyAApz0XlyNyP6aMV9ahSeWP/pUyrfBnsOWmcoM7r7buJKOxtuzmVo1S7XPUsvkqxhH23BXEu2ZasxQaK/5xfZmPApGjVTOo/ZHoo0PPv6XdXU=" originalsrc="http://www.eprints.org/tech.php/" shash="rQ7uENQyKMYmEObfo/0gsaGM3ZC/seYtDuMqiQ953055a1uYqVfFH2/oMsskX85iC0fr2bxPveZyXyW6+nBOWvOVVrefsLSKN4o+s39YREhq6NLje/W09j7qVpZlhO1Vorkzt9jlEFm9Plf6zN1O7CFIxwW/6tNTmJzDFGifCYc=" target="_blank" moz-do-not-send="true">http://www.eprints.org/tech.php/</a><o:p></o:p></pre>
<pre>*** EPrints community wiki: <a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwiki.eprints.org%2F&data=04%7C01%7Ceprints-tech%40ecs.soton.ac.uk%7Ce473e57443b04e0d801d08d8b0ffa658%7C4a5378f929f44d3ebe89669d03ada9d8%7C0%7C0%7C637453959420753351%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=iHGdd%2BhiOMiswRGtgIY1WKIgBDTw48BzBK3sg%2Ff%2BI7w%3D&reserved=0" originalSrc="http://wiki.eprints.org/" shash="h25c/Is8Fowqp8YneV7UeDiWrDHs0CSLQtryf2ElyCacLhtx9ldkykz6vuTboMQj2zSz3C8wgfii9eSbtbSUG9gubBI496yDib9+h/Yj2ar/OJ/QKxVCNevY5xpUyMciSIXjjNNWKQmJH0r/fplbhnMXhPH4yqSaipvStG9gx2E=" originalsrc="http://wiki.eprints.org/" shash="F1U8HxCrw6/geLY/qPQdxKmCEkfN41jP3ybKaFZ+ug/egIimkHt9Eh+AqgbF2G5KTzQW4UpnWzZIWsXz/eurWcyhiJ6X7acy50POcBELk/0qLxHxAz50jjHItmEHSSTHf7c+ODMObrCpoYOOY1hBhJ6QCKK/2GNW5BJ69WitYVE=" target="_blank" moz-do-not-send="true">http://wiki.eprints.org/</a><o:p></o:p></pre>
</blockquote>
<div id="gmail-m_1170366041298124642DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2">
<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal" style="line-height:13.5pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#41424E">Virus-free.
<a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.avg.com%2Femail-signature%3Futm_medium%3Demail%26utm_source%3Dlink%26utm_campaign%3Dsig-email%26utm_content%3Demailclient&data=04%7C01%7Ceprints-tech%40ecs.soton.ac.uk%7Ce473e57443b04e0d801d08d8b0ffa658%7C4a5378f929f44d3ebe89669d03ada9d8%7C0%7C0%7C637453959420763343%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=BvQuxfEgLTfBA0YZKlNKgId084l4XD0itSJfzxhJFcc%3D&reserved=0" originalSrc="http://www.avg.com/email-signature?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient" shash="f3oauhoVvGD2TW0ekQMp1H8oKgg2BSX74b2Wqo3fSlNqDO7HxUzNgSEB7bStIk4R/mzvox5buYVT9KdR8Na3b7FTeYlcFT8/3+ahN+OMvMt57L9RUqCgP2T1yNuUm3hwaRtbTXRDjLhfFfA1aPrhbRBueVPYse06JUXzvY2sgEs=" originalsrc="http://www.avg.com/email-signature?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient" shash="SWwoTWOpIoKxSGlEENv6SSdqwLjnG6K9CFqHas8+OPw7ecP0oDfRFs+SfWVaoEahHm3qiCUiV5ezIRx8lsmFpU60TIeEqC9pixhjCuejZfsyZ2zlrLnG+bcA3VxzPHWC5lAHZ2cwunLp2cSTZBBwmDoowVGLGImxtrNTL32fHRc=" target="_blank" moz-do-not-send="true">
<span style="color:#4453EA">www.avg.com</span></a>
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<p class="MsoNormal"> <o:p></o:p></p>
</div>
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</blockquote>
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</blockquote>
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