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<p>Hi James,</p>
<p>You should note that the whiterose URL is http rather than
https. I have tested (on Chrome) the same URL I was testing
before but with http rather than https and this worked just fine.
This is starting to suggest to me some security feature (albeit
maybe a bit broken) within Chrome. From the depths of my brain I
am vaguely recall some issue to do with content length mismatches
that exhibited similar symptoms.</p>
<p>Regards</p>
<p>David Newman<br>
</p>
<div class="moz-cite-prefix">On 04/01/2021 16:53, James Kerwin
wrote:<br>
</div>
<blockquote type="cite" cite="mid:CAKkNZ9BViumy1QGu7K+OYC7o4KGBdHRNjYHqC_RAu_LZfhFj+w@mail.gmail.com">
<div style="padding-bottom: 10px; padding-top: 5px;">
<div style="padding:12px; border:1px solid #8D3970;
background-color:#F7F9FA; color:#8D3970; font-size:14px;
line-height:22px; font-family: Calibri, Arial, Helvetica,
sans-serif;">
<strong>CAUTION:</strong> This e-mail originated outside the
University of Southampton.
</div>
</div>
<div>
<div dir="ltr">Hi David,
<div><br>
</div>
<div>Thanks for your response. it's good to know it's not just
me (although I did ask my family to also attempt to download
it and they all struggled).</div>
<div><br>
</div>
<div>To add to the confusion, this item on the White Rose
repository downloads fine. Unless Mr Salter has some
different setup, I'm afraid it only adds to my quiet terror:<br>
<br>
<a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Feprints.whiterose.ac.uk%2F160018%2F&data=04%7C01%7Ceprints-tech%40ecs.soton.ac.uk%7Cff6cbda33c4e45fdb1ac08d8b0d27e6c%7C4a5378f929f44d3ebe89669d03ada9d8%7C0%7C0%7C637453765394226470%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=JpW5cyCEf8cqVrfQ68tnWK1Bguo%2F8oZc87XHVs1xoBg%3D&reserved=0" originalSrc="http://eprints.whiterose.ac.uk/160018/" shash="ylIMxlCBG3/8ZaFpnHDFdYCPmM/hi54DGlyM6btTYdyooI0Xdxj1+Ve+qAXZMTaLdu7vacvQzrV0zx59moVIx/9IhnEBAlKYCcJNeAa1X8qOOYAVU0d17yP5BuGaTUyK3fUiLaVyrO2tRn9Hmezcd4Q4xL+DTZBa51ebRSg74xY=" originalsrc="http://eprints.whiterose.ac.uk/160018/" shash="sxlFz2vxHzpOfxNrgbr2MNMDbjIh0p9qE+t/EuFJZdWmmeAhqKjgfuTSnwncrd+Mbww1d80Z0zYSbEnpsK6vclF/2mxWZJ63uLlWi1XufInFI090t3nPa3mBo4PhEsQfBu6ysQewQAKRNR1Yvs1EEw3H9FQg6KhT3bsmxroSunY=" moz-do-not-send="true">http://eprints.whiterose.ac.uk/160018/</a><br>
</div>
<div><br>
</div>
<div>What I have noticed is that his filenames in the word
documents have no spaces. I'm currently mooching through our
EPrints database for a doc(x) file that also avoids spaces.
This isn't the most scientific way to work it out, but I'm
hoping it yields some results...</div>
<div><br>
</div>
<div>This sort of problem landing at my feet on the first day
back at work should be considered some sort of abuse of my
human rights!</div>
<div><br>
</div>
<div>If by some miracle I find a cause or solution I will
share it.</div>
<div><br>
</div>
<div>Thanks,</div>
<div>James</div>
</div>
<br>
<div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Mon, Jan 4, 2021 at 4:45
PM David R Newman <<a href="mailto:drn@ecs.soton.ac.uk" moz-do-not-send="true">drn@ecs.soton.ac.uk</a>> wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px
0.8ex;border-left:1px solid
rgb(204,204,204);padding-left:1ex">
<div>
<p>Hi James,</p>
<p>I see the same behaviour on your repository for the
Word document on the URL you provided. Similarly it
works fine on FireFox but has problems on Chrome when
you click on the link and don't try to download it
another tab. Oddly, if I try a second time I get a
popup asking me if I want to allow downloads of multiple
files. I have tested on a different repository and I
see the same issue with both .doc and .docx files. I
suspect there may be issues with all application/...
mime type files. My best guess is this is a new
security feature from Chrome. It may be something that
requires tweaking Apache's configuration or possibly
even something within EPrints.</p>
<p>I have also tested on Edge and Opera (all browsers
running on Windows 10) and I do not have any issues
either. The Chrome version I am running is
87.0.4280.88, this looks to have been released at the
beginning of December. I do not know when my browser
upgraded but there are currently no knew updates
available for Chrome according to my browser's "About
Google Chrome" page. I will continue to investigate and
get back to the list if I find out anything more.</p>
<p>Regards</p>
<p>David Newman<br>
</p>
<div>On 04/01/2021 15:54, James Kerwin via Eprints-tech
wrote:<br>
</div>
<blockquote type="cite">
<div style="padding-bottom:10px;padding-top:5px">
<div style="padding:12px;border:1px solid
rgb(141,57,112);background-color:rgb(247,249,250);color:rgb(141,57,112);font-size:14px;line-height:22px;font-family:Calibri,Arial,Helvetica,sans-serif"><strong>CAUTION:</strong>
This e-mail originated outside the University of
Southampton.
</div>
</div>
<div>
<div dir="ltr">Hi All,<br>
<div><br>
</div>
<div>Happy new year etc. Hope everyone is well.</div>
<div><br>
</div>
<div>I have a problem that has appeared today and it
was fine before 18/12/2020 (as in it worked as
expected).</div>
<div><br>
</div>
<div>Word documents are not downloading on the
repository when using Chrome. If I right the
download link and open it in a new tab it works
and the file is downloaded. PDFs are behaving
fine. If I use FireFox and click the download link
the file will download, but it does prompt me
whether I want to save or open (this is fine, I
don't use FF much so I won't click the "don't ask
again" option).</div>
<div><br>
</div>
<div>In Elements on both Chrome and FF the file will
not download. PDFs are downloading through
Elements fine.</div>
<div><br>
</div>
<div>Is there a likely cause for this? Some sort of
update to some obscure working of the internet?</div>
<div><br>
</div>
<div>Example record:</div>
<div><br>
</div>
<div><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flivrepository.liverpool.ac.uk%2F3033942%2F&data=04%7C01%7Ceprints-tech%40ecs.soton.ac.uk%7Cff6cbda33c4e45fdb1ac08d8b0d27e6c%7C4a5378f929f44d3ebe89669d03ada9d8%7C0%7C0%7C637453765394226470%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=tRLm5DXKV%2BFY37xs0mzbi%2BAefMABOK9vc5D1dH%2Buwm4%3D&reserved=0" originalSrc="https://livrepository.liverpool.ac.uk/3033942/" shash="AwsRRF9OzmL6acTzU/sQQ9DR3im4erFJiwLvxPayxKnZPkm9ojI8dJla53gfo8gilG6RfRF8rw/SLcZwKhdpPUEEK0jixW6iv6MtER8bDDj9TVAxmQB0oYI9qZiTh1cositIkj49uwH42az2ZGYCSU9TmjCPeuZFcItfBldZ6vs=" originalsrc="https://livrepository.liverpool.ac.uk/3033942/" shash="kbEA2y2HQpPITG45+30G0r9F/ulOdOyz8YmeLGQctu2K7G2ixnMBaEhZy6WJbg+Qk2R0sEpSLU3cpiNH98WT7dwAjwi4i/RP5ozzHNdJxJDM25UpmahqNWlm5Z0G/SaIT+iItMyk/wvuynH8yqeFvC8CO6GgVoy0VEk1H26nocE=" target="_blank" moz-do-not-send="true">https://livrepository.liverpool.ac.uk/3033942/</a><br>
</div>
<div><br>
</div>
<div>Any help will be gratefully received. I'm
totally confused by it and don't know where to
start.</div>
<div><br>
</div>
<div>Thanks,</div>
<div>James</div>
</div>
</div>
<br>
<fieldset></fieldset>
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