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    <p>Hi John and Mary,</p>
    <p><br>
    </p>
    <p>Based on their being no response for HTTPS and not even being
      redirected to HTTPS when I clicked in the login button, I assumed
      that HTTPS is not enabled at all.&nbsp; The reason it takes a while to
      timeout I suspect is due to the University of Bolton's firewall
      dropping packets on port 443 rather than rejecting them, so it
      takes longer to work out there is not a service on this port.&nbsp; <br>
    </p>
    <p><br>
    </p>
    <p>Mary: I would strongly recommend enabling HTTPS on your
      repository.&nbsp; I would have advised this sooner but I thought it
      best to deal with one issue at a time.</p>
    <p><br>
    </p>
    <p>The reason the Altmetric plugin has the get_secure check is, as
      far as I understand, a really hacky old way to exclude box plugins
      from appearing in the preview tab.&nbsp; This it was expected would be
      delivered over HTTPS as you would have to be logged in to access
      this.&nbsp; However, since many repositories have switched to HTTPS
      everywhere, this check is now unsuitable.&nbsp; I personally do not see
      a problem with including box plugins in the preview tab.&nbsp; I think
      previously the was a concern that decreased space in the preview
      tab relative to what there would be for the reallabstract/summary
      page would mean including box plugins could lead to messy and
      unrepresentative previews of this page.&nbsp; However, screen
      resolutions are much better these days and EPrints is somewhat
      better at support variable width pages, so this reasoning is
      somewhat defunct for most repositories.</p>
    <p><br>
    </p>
    <p>Regards</p>
    <p><br>
    </p>
    <p>David Newman<br>
    </p>
    <p><br>
    </p>
    <div class="moz-cite-prefix">On 27/05/2020 10:30, John Salter wrote:<br>
    </div>
    <blockquote type="cite" cite="mid:DB6PR0301MB2565A426CF00B6C5E811E27BC4B10@DB6PR0301MB2565.eurprd03.prod.outlook.com">
      
      <style type="text/css" style="display:none;"> P {margin-top:0;margin-bottom:0;} </style>
      <div style="font-family: Calibri, Arial, Helvetica, sans-serif;
        font-size: 12pt; color: rgb(0, 0, 0);">
        Hi Mary,<br>
        It looks like your server is struggling to server pages over
        HTTPS:</div>
      <div style="font-family: Calibri, Arial, Helvetica, sans-serif;
        font-size: 12pt; color: rgb(0, 0, 0);">
        This works:</div>
      <div style="font-family: Calibri, Arial, Helvetica, sans-serif;
        font-size: 12pt; color: rgb(0, 0, 0);">
        <a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fubir.bolton.ac.uk%2F1009%2F&amp;data=01%7C01%7C%7Cde2c3410ad0341371b3908d8022d06f5%7C4a5378f929f44d3ebe89669d03ada9d8%7C0&amp;sdata=Rwx%2BTLT9U8nY4A1UbgYPDvrBE%2B4jvAuZFz2SB0rl%2Fa8%3D&amp;reserved=0" originalSrc="https://ubir.bolton.ac.uk/1009/" shash="iJN7CqEgGwgBkKcleV2NElx6ihcgKWY3/YaEUpIdKlJTyQxnPDaZOahVix2p3XkP7qbT7PauEedNNmJlGqZbLwGQrrUKQARe+/jRkI8TAhlKxV7ENE7Zn7ZNFFyTMA+WPzjeCq04rCRCZzVH6V+mTzcc7yHj0Yge0Tv49wgb1TA=" originalsrc="https://ubir.bolton.ac.uk/1009/" shash="Zyx30rZIGO1jUHF0rOgXnstB8jW&#43;BUluoqI8X92w7q4U6BzC/f&#43;T9eANnuZ95peLggB&#43;wzGN6WjVsi6PJUHpMs/l1YI&#43;tTR3nSijzQT3qI2bDyFQhIa3C7Y2eqL/HgtpHhES3dw6oxThLl8UAcj7jE&#43;EPoJjHdu62WaExZ&#43;w9lc=" id="LPlnk878384" moz-do-not-send="true">http://ubir.bolton.ac.uk/1009/</a><br>
      </div>
      <div style="font-family: Calibri, Arial, Helvetica, sans-serif;
        font-size: 12pt; color: rgb(0, 0, 0);">
        this fails (for me at least):</div>
      <div style="font-family: Calibri, Arial, Helvetica, sans-serif;
        font-size: 12pt; color: rgb(0, 0, 0);">
        <a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fubir.bolton.ac.uk%2F1009%2F&amp;data=01%7C01%7C%7Cde2c3410ad0341371b3908d8022d06f5%7C4a5378f929f44d3ebe89669d03ada9d8%7C0&amp;sdata=Rwx%2BTLT9U8nY4A1UbgYPDvrBE%2B4jvAuZFz2SB0rl%2Fa8%3D&amp;reserved=0" originalSrc="https://ubir.bolton.ac.uk/1009/" shash="iJN7CqEgGwgBkKcleV2NElx6ihcgKWY3/YaEUpIdKlJTyQxnPDaZOahVix2p3XkP7qbT7PauEedNNmJlGqZbLwGQrrUKQARe+/jRkI8TAhlKxV7ENE7Zn7ZNFFyTMA+WPzjeCq04rCRCZzVH6V+mTzcc7yHj0Yge0Tv49wgb1TA=" originalsrc="https://ubir.bolton.ac.uk/1009/" shash="Zyx30rZIGO1jUHF0rOgXnstB8jW&#43;BUluoqI8X92w7q4U6BzC/f&#43;T9eANnuZ95peLggB&#43;wzGN6WjVsi6PJUHpMs/l1YI&#43;tTR3nSijzQT3qI2bDyFQhIa3C7Y2eqL/HgtpHhES3dw6oxThLl8UAcj7jE&#43;EPoJjHdu62WaExZ&#43;w9lc=" moz-do-not-send="true">https://ubir.bolton.ac.uk/1009/</a><br>
      </div>
      <div style="font-family: Calibri, Arial, Helvetica, sans-serif;
        font-size: 12pt; color: rgb(0, 0, 0);">
        <br>
      </div>
      <div style="font-family: Calibri, Arial, Helvetica, sans-serif;
        font-size: 12pt; color: rgb(0, 0, 0);">
        There is a line in the code that checks whether the page is
        'secure'.<br>
        On the server, this is
        [EPRINTS_ROOT]/lib/plugins/EPrints/Plugin/Screen/EPrint/Box/Altmetric.pm<br>
        - or&nbsp;<br>
        <a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgithub.com%2Feprintsug%2Faltmetric%2Fblob%2Fmaster%2Flib%2Fplugins%2FEPrints%2FPlugin%2FScreen%2FEPrint%2FBox%2FAltmetric.pm%23L11&amp;data=01%7C01%7C%7Cde2c3410ad0341371b3908d8022d06f5%7C4a5378f929f44d3ebe89669d03ada9d8%7C0&amp;sdata=QuxM3ZeTlSvWA%2FhGhWCPgDC4AVWmUfZDE9IVccJjXkI%3D&amp;reserved=0" originalSrc="https://github.com/eprintsug/altmetric/blob/master/lib/plugins/EPrints/Plugin/Screen/EPrint/Box/Altmetric.pm#L11" shash="WEWf1p+8fAKgrZGmiU0CQCxO11ySaEJ7Un+Q8yhq8CuwW095jFCKFQYiiNyv5ldASs1UzkeBJIYDAX4d2JjOzg39gkE9dORoyDu5XD5B/xwf+Y5RkPW38PIDaFtN+vL+8BShIxtGVINv2mLv8pJr9A+h/awTDQ+UyZ8gM/m3RkM=" originalsrc="https://github.com/eprintsug/altmetric/blob/master/lib/plugins/EPrints/Plugin/Screen/EPrint/Box/Altmetric.pm#L11" shash="aEF9AhPYDrqnuH3wB14xvsr6AsH6JVSPZFAG2r9BKYwyLzv0E4z7RBtLHPhraBDHKz1Hw1731WuoBd9kR1pq67qfe5vbATEJxUmZAeurkQ2AoZsSNMD/FS07240pdNmP5XYKUYoA0q&#43;lty2aQRM9FR9ex3DnZe1T/x&#43;fmvfgHQ4=" id="LPlnk372398" moz-do-not-send="true">https://github.com/eprintsug/altmetric/blob/master/lib/plugins/EPrints/Plugin/Screen/EPrint/Box/Altmetric.pm#L11</a><br>
        <br>
        If you comment-out this line (put a '#' at the start of the
        line), and try to regenerate an abstract (for an item with a
        DOI), it might work.<br>
        <br>
        <br>
        I'm not sure what the intention of the 'get_secure' check is -
        it was there before I made the last edits to the Altmetric
        plugin - maybe we should remove it?<br>
        <br>
        Cheers,<br>
        John</div>
      <hr style="display:inline-block;width:98%" tabindex="-1">
      <div id="divRplyFwdMsg" dir="ltr"><font style="font-size:11pt" face="Calibri, sans-serif" color="#000000"><b>From:</b>
          <a class="moz-txt-link-abbreviated" href="mailto:eprints-tech-bounces@ecs.soton.ac.uk">eprints-tech-bounces@ecs.soton.ac.uk</a>
          <a class="moz-txt-link-rfc2396E" href="mailto:eprints-tech-bounces@ecs.soton.ac.uk">&lt;eprints-tech-bounces@ecs.soton.ac.uk&gt;</a> on behalf of
          David R Newman via Eprints-tech
          <a class="moz-txt-link-rfc2396E" href="mailto:eprints-tech@ecs.soton.ac.uk">&lt;eprints-tech@ecs.soton.ac.uk&gt;</a><br>
          <b>Sent:</b> 26 May 2020 14:47<br>
          <b>To:</b> <a class="moz-txt-link-abbreviated" href="mailto:eprints-tech@ecs.soton.ac.uk">eprints-tech@ecs.soton.ac.uk</a>
          <a class="moz-txt-link-rfc2396E" href="mailto:eprints-tech@ecs.soton.ac.uk">&lt;eprints-tech@ecs.soton.ac.uk&gt;</a>; Barden-McEachern, Mary
          <a class="moz-txt-link-rfc2396E" href="mailto:M.E.Barden@bolton.ac.uk">&lt;M.E.Barden@bolton.ac.uk&gt;</a><br>
          <b>Subject:</b> Re: [EP-tech] Altmetrics</font>
        <div>&nbsp;</div>
      </div>
      <div>
        <p>Hi Mary,</p>
        <p>Looking at your repository (assuming it is ubir.bolton.ac.uk)
          I can see that you have the lastest (v1.2.0) version of the
          Altmetric plugin installed.&nbsp; This uses a different URL (to
          lookup DOIs or ISSNs to get Altmetric data) to older
          versions.&nbsp; Although looking round the JavaScript you have
          installed on your repository this URL being used looks to be
          using the local /cgi/altmetric lookup script in the correct
          way/<br>
        </p>
        <p>The first thing I would try is going to a publication that
          has the id_number field set (Identification Number is the
          default label for this field but you may have changed this)
          and the value set is a DOI, (values like
          10.1006/jmbi.1998.2354, doi:10.1006/jmbi.1998.2354,
          DOI:10.1006/jmbi.1998.2354, etc. should work) and regenerate
          the summary page.&nbsp; The easiest way to do this is to make a
          small change to the record.&nbsp; If you then look at the summary
          page (e.g.
          <a class="x_moz-txt-link-freetext" href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fubir.bolton.ac.uk%2F1009%2F&amp;data=01%7C01%7C%7Cde2c3410ad0341371b3908d8022d06f5%7C4a5378f929f44d3ebe89669d03ada9d8%7C0&amp;sdata=xt2rd5Kx6ojIHRCVxqz%2F4dMshDpgWhT7pezdkhbn%2B4U%3D&amp;reserved=0" originalSrc="http://ubir.bolton.ac.uk/1009/" shash="hsuKsebjQJp5EQ9NCVITDVLVMQMIb0F5EFRgwE992RWlsJzTE8vKRufVSOf9+Quj93al7tHe+LjphtC+KlqW5dSCWShDEV5OFi/0RI2S/P80FhXu7pQh3lzkKIu5ycDpvshM7m7gcvtamQ/2JrJBSLOSUfjNUMYClMGn2SRh0Uk=" originalsrc="http://ubir.bolton.ac.uk/1009/" shash="xc0B&#43;rt3c6NU80xgsrkv1fRSJmIz6Vn6x0FPm9kyq&#43;q8/838GDKgpf/9MfOrqg8jqu56DRe1piG7B6HCDxn9TvbirY1ygIe96GBHtt3WrHxDoh6zm1llReJPW9d1AohrExY7d/1Brmq/a2i2nRvxOUZrQSrTjja45iuYk&#43;6nFZY=" moz-do-not-send="true">
            http://ubir.bolton.ac.uk/1009/</a> ) to see if an Altmetric
          plugin box is displayed.&nbsp; If not, if you could point me at the
          page you tested and also provide the value you set in the
          id_number field, I can take a look to see what is wrong.&nbsp; It
          is possible the Altmetric box plugin got disabled somehow but
          this is difficult to evaluate without access to the
          configuration for your repository.&nbsp;
          <br>
        </p>
        <p>I can see that you also have the CORE recommender plugin
          installed.&nbsp; This can cause problems mainly with the CSS but in
          some cases with the JavaScript as well.&nbsp; Did you add this
          fairly recently and/or have you been able to see publication
          summary pages that include both the CORE and Altmetric plugin
          boxes?<br>
        </p>
        <p>Regards</p>
        <p>David Newman<br>
        </p>
        <div class="x_moz-cite-prefix">On 26/05/2020 13:57,
          Barden-McEachern, Mary via Eprints-tech wrote:<br>
        </div>
        <blockquote type="cite">
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          <div class="x_WordSection1">
            <p class="x_MsoNormal"><span lang="EN-GB">Hi all</span></p>
            <p class="x_MsoNormal"><span lang="EN-GB">&nbsp;</span></p>
            <p class="x_MsoNormal"><span lang="EN-GB">I have the
                Altmetrics plugin installed from the Eprints Bazaar, but
                itís no longer displaying on any of the repository
                pages. I have tried uninstalling and reinstalling, but
                this didnít help.</span></p>
            <p class="x_MsoNormal"><span lang="EN-GB">&nbsp;</span></p>
            <p class="x_MsoNormal"><span lang="EN-GB">Can anyone suggest
                a solution?</span></p>
            <p class="x_MsoNormal"><span lang="EN-GB">&nbsp;</span></p>
            <p class="x_MsoNormal"><span lang="EN-GB">Thanks</span></p>
            <p class="x_MsoNormal"><span lang="EN-GB">Mary</span></p>
            <p class="x_MsoNormal"><span lang="EN-GB">&nbsp;</span></p>
            <p class="x_MsoNormal"><span lang="EN-GB">Mary Barden</span></p>
            <p class="x_MsoNormal"><span lang="EN-GB">MA, PGCE, SFHEA</span></p>
            <p class="x_MsoNormal"><span lang="EN-GB">Electronic
                Resources Librarian</span></p>
            <p class="x_MsoNormal"><span lang="EN-GB">The Library</span></p>
            <p class="x_MsoNormal"><span lang="EN-GB">The University of
                Bolton</span></p>
            <p class="x_MsoNormal"><span lang="EN-GB">BL3 5AB</span></p>
            <p class="x_MsoNormal"><span lang="EN-GB"><a href="mailto:m.e.barden@bolton.ac.uk" moz-do-not-send="true">m.e.barden@bolton.ac.uk</a></span></p>
            <p class="x_MsoNormal"><span lang="EN-GB">01204 903547</span></p>
            <p class="x_MsoNormal"><span lang="EN-GB">&nbsp;</span></p>
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            <p class="x_MsoNormal"><span lang="EN-GB">&nbsp;</span></p>
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