<html><head>
<meta http-equiv="Content-Type" content="text/html; charset=Windows-1252">
</head>
<body>
<p>Hi Mary,</p>
<p>Looking at your repository (assuming it is ubir.bolton.ac.uk) I
can see that you have the lastest (v1.2.0) version of the
Altmetric plugin installed. This uses a different URL (to lookup
DOIs or ISSNs to get Altmetric data) to older versions. Although
looking round the JavaScript you have installed on your repository
this URL being used looks to be using the local /cgi/altmetric
lookup script in the correct way/<br>
</p>
<p>The first thing I would try is going to a publication that has
the id_number field set (Identification Number is the default
label for this field but you may have changed this) and the value
set is a DOI, (values like 10.1006/jmbi.1998.2354,
doi:10.1006/jmbi.1998.2354, DOI:10.1006/jmbi.1998.2354, etc.
should work) and regenerate the summary page. The easiest way to
do this is to make a small change to the record. If you then look
at the summary page (e.g. <a class="moz-txt-link-freetext" href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fubir.bolton.ac.uk%2F1009%2F&data=01%7C01%7C%7C490c4c7f9df94eb38db108d8017b5c16%7C4a5378f929f44d3ebe89669d03ada9d8%7C0&sdata=jthVEH1ycwaF%2FH7h1yCZnSp1z9HatPr00D0oE4QUvk4%3D&reserved=0" originalSrc="http://ubir.bolton.ac.uk/1009/" shash="m4Cr3CcCRw0D3QhhwSb8IFjuV6U5el6C9ksiiVMZJJSbZDyDS2yB2jCKJjCzUxnaIaLA9GBz01YeMXsAWPVfvPllQYW92tYP96b+YX+ZxxONe/K3xu97A/P1HsiH/rPg8GEwt7e9VSs+OvowHbzVB40Zv0wp8P4ja305LNFyY3w=">http://ubir.bolton.ac.uk/1009/</a> ) to see
if an Altmetric plugin box is displayed. If not, if you could
point me at the page you tested and also provide the value you set
in the id_number field, I can take a look to see what is wrong.
It is possible the Altmetric box plugin got disabled somehow but
this is difficult to evaluate without access to the configuration
for your repository. <br>
</p>
<p>I can see that you also have the CORE recommender plugin
installed. This can cause problems mainly with the CSS but in
some cases with the JavaScript as well. Did you add this fairly
recently and/or have you been able to see publication summary
pages that include both the CORE and Altmetric plugin boxes?<br>
</p>
<p>Regards</p>
<p>David Newman<br>
</p>
<div class="moz-cite-prefix">On 26/05/2020 13:57, Barden-McEachern,
Mary via Eprints-tech wrote:<br>
</div>
<blockquote type="cite" cite="mid:EMEW3|978712ef535a69360bba0020948ec0eaw4PDwL14eprints-tech-bounces|ecs.soton.ac.uk|40a82b8e37904f2b8f981f77277ae930@bolton.ac.uk">
<meta name="Generator" content="Microsoft Word 15 (filtered
medium)">
<!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]-->
<style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:#0563C1;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:#954F72;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:"Calibri",sans-serif;
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-family:"Calibri",sans-serif;}
@page WordSection1
{size:612.0pt 792.0pt;
margin:72.0pt 72.0pt 72.0pt 72.0pt;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
<div class="WordSection1">
<p class="MsoNormal"><span lang="EN-GB">Hi all<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">I have the Altmetrics
plugin installed from the Eprints Bazaar, but it’s no longer
displaying on any of the repository pages. I have tried
uninstalling and reinstalling, but this didn’t help.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">Can anyone suggest a
solution?<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">Thanks<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">Mary<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">Mary Barden<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">MA, PGCE, SFHEA<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">Electronic Resources
Librarian<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">The Library<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">The University of Bolton<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">BL3 5AB<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><a href="mailto:m.e.barden@bolton.ac.uk" moz-do-not-send="true">m.e.barden@bolton.ac.uk</a><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">01204 903547<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><img style="width:1.75in;height:.6666in" id="Picture_x0020_1" src="cid:part2.DA1EF4A6.E979D4F4@ecs.soton.ac.uk" alt="TEN
Logo (web)" class="" width="168" height="64" border="0"><img style="width:2.4375in;height:.8333in" id="Picture_x0020_2" src="cid:part3.20F182B5.08C57530@ecs.soton.ac.uk" alt="LEAP
dLA eMail Signature" class="" width="234" height="80" border="0"><span lang="EN-GB"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
</div>
<div class="UOB-Disclaimer-20200106" style="text-align:left;background-color:#46377a;
width:100%;margin:0;padding:0">
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.bolton.ac.uk%2F&data=01%7C01%7C%7C490c4c7f9df94eb38db108d8017b5c16%7C4a5378f929f44d3ebe89669d03ada9d8%7C0&sdata=Q7lqzgT8kk6pYD0diBIvPdsK6Qm7Jf5nqRvRJpsojlg%3D&reserved=0" originalSrc="https://www.bolton.ac.uk/" shash="xMwv8ItKQ5YYMfWsukwL2UW+xVFuK9E1WtpJ9e4FpFespxTB9BxzrxmPR0ItZWnpeC4N9KFh+A9ac82b1BH3l5TUxo7Xy9j44aC1TWza6RajcCPgXsqDs19E+q+xTZ4/X5SFlJLSRct6C3cckml3p4aJRVxn64gq/yOzYNdGtkk=" originalsrc="https://www.bolton.ac.uk/" shash="eplmyOkbyIri6FO678uhpRvjIzSzj4G76jYeCidLYZGFtUyX+PSMCQxJZuEgKhYcAQ2hcyT4C/FSsCmiga8cFJztLTjIxXApzoJ+S2pcwEM4Ah8F2but9iAGBGtM0vjMHPaMA/K42vumxan0YLsAwxyOYEBIVdYQU5wJYfZFs84=" target="_blank" moz-do-not-send="true"><img src="https://cdn2.hubspot.net/hubfs/3982307/UoB-email-band-Oct19.png" alt="University of Bolton" moz-do-not-send="true" border="0"></a>
</div>
<div style="width:100%;font-family:Arial,
sans-serif;font-size:12px;line-height:15px;color:#333333;
text-align:left;">
<p>This email (and any attachments) is confidential and may
contain personal views which are not the views of the
University of Bolton unless specifically stated. If you have
received it in error, please delete it from your system. Do
not use, copy or disclose information in any way nor act in
reliance on it and notify the sender immediately. Please note
the University of Bolton monitors emails sent or received.
Further communication will signify your consent to this.</p>
</div>
<br>
<fieldset class="mimeAttachmentHeader"></fieldset>
<pre class="moz-quote-pre" wrap="">*** Options: <a class="moz-txt-link-freetext" href="http://mailman.ecs.soton.ac.uk/mailman/listinfo/eprints-tech">http://mailman.ecs.soton.ac.uk/mailman/listinfo/eprints-tech</a>
*** Archive: <a class="moz-txt-link-freetext" href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.eprints.org%2Ftech.php%2F&data=01%7C01%7C%7C490c4c7f9df94eb38db108d8017b5c16%7C4a5378f929f44d3ebe89669d03ada9d8%7C0&sdata=VQyX%2F4etLfCIWm6eQa%2BQ5mdn3uSYtHnNU9TCX1RdM64%3D&reserved=0" originalSrc="http://www.eprints.org/tech.php/" shash="T81XaRgl9FJ95K/1hw4AP6YsFoHKaHmCDRyz069fi1x1nutvUYKEN4cRSOQNNPkNtBH315HQnjm1KwnkZ9jLJGxzDm3Fw2BWL9Zo3nmoPwSOAZPvsWV/lJZvSVlO/TrA88iJ3EPFFaVPiv4LIk7I0ixOMA2SRBdR84TwhIDjTTc=">http://www.eprints.org/tech.php/</a>
*** EPrints community wiki: <a class="moz-txt-link-freetext" href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwiki.eprints.org%2F&data=01%7C01%7C%7C490c4c7f9df94eb38db108d8017b5c16%7C4a5378f929f44d3ebe89669d03ada9d8%7C0&sdata=FkPX8tdyJKXEVO2eXs2bEwAJP8fHEK1UNudgV3HRkSM%3D&reserved=0" originalSrc="http://wiki.eprints.org/" shash="CMhzUxjNlfQP6VbHyw1bAkzHb6PD/OHHrbhqZ/BwCiwxKwgbvw7Gol7f5PJS56Uv+e9vjaX0Bo/ano+Jk339iux7g7WxI0Ynoyf+uj2RvfVrPSiVpX1HYrQ7XXeHVMNyymexkoTSyW8kH3Qybz00xreaBcHNnPgs/Y7/ssD5iT4=">http://wiki.eprints.org/</a></pre>
</blockquote>
<div id="DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2"><br>
<table style="border-top: 1px solid #D3D4DE;">
<tr>
<td style="width: 55px; padding-top: 13px;"><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.avg.com%2Femail-signature%3Futm_medium%3Demail%26utm_source%3Dlink%26utm_campaign%3Dsig-email%26utm_content%3Demailclient&data=01%7C01%7C%7C490c4c7f9df94eb38db108d8017b5c16%7C4a5378f929f44d3ebe89669d03ada9d8%7C0&sdata=sLsUjkByCpL3gHSxavOuYOYTcnUuwB%2FM0R6%2B%2FpuoJgI%3D&reserved=0" originalSrc="http://www.avg.com/email-signature?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient" shash="DhnrdLZTnFhRGORXftxm5tcWn09z5nUu86hikDCFzaxcJl97XX5jFgpF7bt8DfBkiXqnNd9nbEMSLzTkQDPSvKbxwUv7m/SCPtanZqAiW1lq1MCrVicI35za95ARYlvRzrlewFkAYVBR8FVGWdcuOOAh7GbCPB9xCGezk25b1kk=" target="_blank"><img src="https://ipmcdn.avast.com/images/icons/icon-envelope-tick-green-avg-v1.png" alt="" width="46" height="29" style="width: 46px; height: 29px;"></a></td>
<td style="width: 470px; padding-top: 12px; color: #41424e; font-size: 13px; font-family: Arial, Helvetica, sans-serif; line-height: 18px;">Virus-free. <a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.avg.com%2Femail-signature%3Futm_medium%3Demail%26utm_source%3Dlink%26utm_campaign%3Dsig-email%26utm_content%3Demailclient&data=01%7C01%7C%7C490c4c7f9df94eb38db108d8017b5c16%7C4a5378f929f44d3ebe89669d03ada9d8%7C0&sdata=sLsUjkByCpL3gHSxavOuYOYTcnUuwB%2FM0R6%2B%2FpuoJgI%3D&reserved=0" originalSrc="http://www.avg.com/email-signature?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient" shash="DhnrdLZTnFhRGORXftxm5tcWn09z5nUu86hikDCFzaxcJl97XX5jFgpF7bt8DfBkiXqnNd9nbEMSLzTkQDPSvKbxwUv7m/SCPtanZqAiW1lq1MCrVicI35za95ARYlvRzrlewFkAYVBR8FVGWdcuOOAh7GbCPB9xCGezk25b1kk=" target="_blank" style="color: #4453ea;">www.avg.com</a>
</td>
</tr>
</table><a href="#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2" width="1" height="1"> </a></div></body>
</html>