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    <p>Hi Aris,</p>
    <p>There could be a number of reason for this.&nbsp; Have you never been
      able to upload files or has it only just stopped working.&nbsp; If so
      can you think of any changes you may have made to the EPrints
      codebase or configuration (i.e. edited EPrints files from the
      command line) or any changes you have made to the webserver's
      Apache configuration?</p>
    <p>I have seen this exact problem a couple of time recently.&nbsp; One
      reason was due to having the following line in the Apache
      configuration:</p>
    <p style="margin-top: 0px; margin-bottom: 0px;">Header always set
      X-Frame-Options DENY</p>
    <p style="margin-top: 0px; margin-bottom: 0px;"><br>
    </p>
    <p style="margin-top: 0px; margin-bottom: 0px;">This needs to be
      changed to:<br>
    </p>
    <p style="margin-top: 0px; margin-bottom: 0px;"><br>
    </p>
    <p style="margin-top: 0px; margin-bottom: 0px;">Header always set
      X-Frame-Options SAMEORIGIN</p>
    <p style="margin-top: 0px; margin-bottom: 0px;"><br>
    </p>
    <p style="margin-top: 0px; margin-bottom: 0px;">However, I think
      this unlikely to ne the issue as the original DENY line would have
      had to have been deliberately configured.&nbsp; The most likely reason
      is just a general issue with the JavaScript for your EPrints
      repository.&nbsp; Most web browsers will allow you too look at the
      JavaScript console.&nbsp; On FireFox this is under the main menu (i.e.
      the three horizontal bars), go Web Developer and the Web Console.&nbsp;
      With the console page displayed, reload the original page and try
      uploading a file and see if any errors are displayed on the
      console page.&nbsp; If you could report these back, I may be able to
      advise on what you need to do to fix this.</p>
    <p style="margin-top: 0px; margin-bottom: 0px;"><br>
    </p>
    <p style="margin-top: 0px; margin-bottom: 0px;">Regards</p>
    <p style="margin-top: 0px; margin-bottom: 0px;"><br>
    </p>
    <p style="margin-top: 0px; margin-bottom: 0px;">David Newman<br>
    </p>
    <p style="margin-top: 0px; margin-bottom: 0px;"><br>
    </p>
    <div class="moz-cite-prefix">On 22/05/2020 09:05, Aris Kurniawan via
      Eprints-tech wrote:<br>
    </div>
    <blockquote type="cite" cite="mid:EMEW3|2afe7fa588d4734621fa233fa29f441cw4L96n14eprints-tech-bounces|ecs.soton.ac.uk|CALmg1SFV69zWDu7jxQHcX4Ui7dUeAyxkPsFfQokXOrQt-4wE&#43;w@mail.gmail.com">
      
      <div dir="ltr">&nbsp; Hello&nbsp;
        <div>the problem of uploading files, when I try to upload files
          always fails, I show in the picture below
          <div class="gmail-adL"><br>
          </div>
        </div>
      </div>
      <br>
      <fieldset class="mimeAttachmentHeader"></fieldset>
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    </blockquote>
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