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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;color:#1F497D;mso-fareast-language:EN-US">Hi ,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;color:#1F497D;mso-fareast-language:EN-US">I think the problem is a known issue when multiple files have been uploaded to a record simultaneously and it puts more than one per
 sub-directory.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p>&nbsp;</o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;color:#1F497D;mso-fareast-language:EN-US">You have file BAB_II.pdf in the same directory as BAB_IV.pdf and some part of the url rewrite process doesn’t like more than one file.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;color:#1F497D;mso-fareast-language:EN-US">The ‘quick fix’ per record is to reupload the ‘missing’ files so they go into their own directory.&nbsp; (You could move them in the file
 structure but you’d need to ensure you updated the eprint, document and possibly file records so they all point correctly to the new location?)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p>&nbsp;</o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;color:#1F497D;mso-fareast-language:EN-US">Alan<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p>&nbsp;</o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif">From:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif"> eprints-tech-bounces@ecs.soton.ac.uk [mailto:eprints-tech-bounces@ecs.soton.ac.uk]
<b>On Behalf Of </b>Ajunk Pracetio via Eprints-tech<br>
<b>Sent:</b> 21 February 2019 04:53<br>
<b>To:</b> eprints-tech@ecs.soton.ac.uk<br>
<b>Subject:</b> [EP-tech] EPrints 404 file not found, but file still exist<o:p></o:p></span></p>
<p class="MsoNormal"><o:p>&nbsp;</o:p></p>
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<p class="MsoNormal">Hi,<o:p></o:p></p>
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<p class="MsoNormal"><o:p>&nbsp;</o:p></p>
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<p class="MsoNormal"><span class="gmail-">I just checked in the Google Search Console and found about 895 files not found.</span><span class="gmail-tlid-translation">
</span><span class="gmail-">One example is <a href="https://emea01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fsir.stikom.edu%2Fid%2Feprint%2F1320%2F4%2FBAB_IV.pdf&amp;data=01%7C01%7Ceprints-tech%40ecs.soton.ac.uk%7C9b9a899ba9c44bb55dd708d697d76983%7C4a5378f929f44d3ebe89669d03ada9d8%7C1&amp;sdata=oS0mut4JNRE4uZWN4xCY4jDrFjmRky9YCkHgRaROBeY%3D&amp;reserved=0" originalSrc="http://sir.stikom.edu/id/eprint/1320/4/BAB_IV.pdf" shash="H3UhqJ/ixSSNvxe4q9tq5SMhL9ors5lpCEMUhUDVCS7vI/biwsTyGyqcOgFOc+vreVAepVa2Tr7dTOP3zt7FNLmANlPG1Wq1hEJfJx2wHlU35A/r/+K95NsDpPKYr8AFomv4AOf+lsu//tIU3VY+qUSukVeS0c04MhszGDlhLsw=">
http://sir.stikom.edu/id/eprint/1320/4/BAB_IV.pdf</a>, and when I open the url, there is indeed an error like the following screenshot.</span><o:p></o:p></p>
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<p class="MsoNormal"><o:p>&nbsp;</o:p></p>
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<p class="MsoNormal"><img border="0" width="541" height="86" id="_x0000_i1025" src="cid:image002.png@01D4C9C0.283DF580" alt="image.png"><o:p></o:p></p>
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<p class="MsoNormal"><o:p>&nbsp;</o:p></p>
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<p class="MsoNormal"><span class="gmail-tlid-translation">But when I check directly to the location on the ARCHIVE/documents/disk0/00/00/13/20/04/ the file exists. Why did this happen? Are there problems in the EPrints database that cause the file to be considered
 missing?</span><br>
<br>
<span class="gmail-tlid-translation">I know, this error can be solved by re-uploading the file.
</span><span class="gmail-">However, this automatically creates multiple files even in different folders.</span><br>
<br>
<span class="gmail-">I assume, this error comes from the database, but I do not know how to fix it.</span><span class="gmail-tlid-translation">
</span><span class="gmail-">Maybe someone can give input or a solution to this problem?</span><o:p></o:p></p>
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<p class="MsoNormal"><o:p>&nbsp;</o:p></p>
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<p class="MsoNormal"><span class="gmail-tlid-translation">Thank you.</span><o:p></o:p></p>
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<p class="MsoNormal"><o:p>&nbsp;</o:p></p>
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<p class="MsoNormal"><span class="gmail-tlid-translation">Best regards,</span><o:p></o:p></p>
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<p class="MsoNormal"><span class="gmail-tlid-translation">Agung Prasetyo W.</span><o:p></o:p></p>
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<p class="MsoNormal"><br>
-- <o:p></o:p></p>
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<p class="MsoNormal">Life isn't valuable if you don't have someone to care<o:p></o:p></p>
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<p class="MsoNormal"><o:p>&nbsp;</o:p></p>
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<p class="MsoNormal">Blog : <a href="https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fagungprasetyo.net%2F&amp;data=01%7C01%7Ceprints-tech%40ecs.soton.ac.uk%7C9b9a899ba9c44bb55dd708d697d76983%7C4a5378f929f44d3ebe89669d03ada9d8%7C1&amp;sdata=lQihMmGdHsH2kkz8cvcRvpvgRphB61GSV0KTLxyRkFE%3D&amp;reserved=0" originalSrc="https://agungprasetyo.net/" shash="LlhVPUwZOSxm0/b3h/2ejceb/WKWALUGgTttuA8UOdxylfh3YbiMaGEvlVy4W/vk+Q1/FnmssjxbgfDVEJd73Z94zlS0iXvqWkoKsVAvno687ZbVZSXT3I5v0M/I3V2enhcfMJZOqtceuzXmriSCXsw9muxKA6QuJhK99kehrVg=" target="_blank">
https://agungprasetyo.net/</a><o:p></o:p></p>
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<p class="MsoNormal">IG &amp; Twitter : prazetyo<o:p></o:p></p>
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