<div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr">Hello again all,<div><br></div><div>I took a look at the Apache error log  and got a line appearing saying &quot;Wide character in print at...&quot;.</div><div><br></div><div>Then a wise person let me know my problem and it was in the use of &quot;uri_escape&quot; and &quot;uri_escape_utf8&quot; in a script; just in case anybody has a similar problem.</div><div><br></div><div>So it is provisionally fixed.</div><div><br></div><div>Thanks for your time, advice and patience.</div><div><br></div><div>James</div></div></div></div></div><br><div class="gmail_quote"><div dir="ltr">On Tue, Nov 13, 2018 at 2:29 PM Yuri via Eprints-tech &lt;<a href="mailto:eprints-tech@ecs.soton.ac.uk" target="_blank">eprints-tech@ecs.soton.ac.uk</a>&gt; wrote:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">You should post the traceback error in the log.<br>
<br>
Il 13/11/18 15:16, James Kerwin via Eprints-tech ha scritto:<br>
&gt; They&#39;re in the Author field. When this author has been included for <br>
&gt; other articles in the past those letters have been omitted.<br>
&gt;<br>
&gt; On Tue, Nov 13, 2018 at 2:04 PM John Salter &lt;<a href="mailto:J.Salter@leeds.ac.uk" target="_blank">J.Salter@leeds.ac.uk</a> <br>
&gt; &lt;mailto:<a href="mailto:J.Salter@leeds.ac.uk" target="_blank">J.Salter@leeds.ac.uk</a>&gt;&gt; wrote:<br>
&gt;<br>
&gt;     Are these characters in the filename, or in the author field for<br>
&gt;     the record to which the document is being uploaded?<br>
&gt;<br>
&gt;     *From:*James Kerwin [mailto:<a href="mailto:jkerwin2101@gmail.com" target="_blank">jkerwin2101@gmail.com</a><br>
&gt;     &lt;mailto:<a href="mailto:jkerwin2101@gmail.com" target="_blank">jkerwin2101@gmail.com</a>&gt;]<br>
&gt;     *Sent:* 13 November 2018 13:59<br>
&gt;     *To:* John Salter &lt;<a href="mailto:J.Salter@leeds.ac.uk" target="_blank">J.Salter@leeds.ac.uk</a> &lt;mailto:<a href="mailto:J.Salter@leeds.ac.uk" target="_blank">J.Salter@leeds.ac.uk</a>&gt;&gt;<br>
&gt;     *Cc:* <a href="mailto:eprints-tech@ecs.soton.ac.uk" target="_blank">eprints-tech@ecs.soton.ac.uk</a><br>
&gt;     &lt;mailto:<a href="mailto:eprints-tech@ecs.soton.ac.uk" target="_blank">eprints-tech@ecs.soton.ac.uk</a>&gt;<br>
&gt;     *Subject:* Re: [EP-tech] Eprints-Elements and the &quot;ę&quot;<br>
&gt;<br>
&gt;     Hi John,<br>
&gt;<br>
&gt;     It was mostly trial and error using the pointers you gave me the<br>
&gt;     first time I had upload trouble (upload a plain text file with a<br>
&gt;     simple filename etc). It let me upload it with me as the author<br>
&gt;     which is when I looked towards the &quot;special&quot; characters.<br>
&gt;<br>
&gt;     I&#39;ve just done another upload on Test straight to EPrints (going<br>
&gt;     around Elements and RT1/Crosswalks) including the author with<br>
&gt;     special characters. It turns out there&#39;s both an &quot;ę&quot; and a &quot;ł&quot; (I<br>
&gt;     thought it was an L, but it has a wiggle through the middle). Both<br>
&gt;     letters by themselves cause the error (e.g. remove the ę it still<br>
&gt;     happens, remove the ł it still happens, remove both and it&#39;s fine).<br>
&gt;<br>
&gt;     The upload straight to EPrints didn&#39;t work. When I clicked next it<br>
&gt;     gave me the error below (not sure how this mailing list handles<br>
&gt;     images). When I exchanged the characters for their more typical<br>
&gt;     counterparts it went on without issue.<br>
&gt;<br>
&gt;     image.png<br>
&gt;<br>
&gt;     I&#39;m not an expert, but I suspect now that this may be more a<br>
&gt;     server issue than specifically EPrints as I would expect EPrints<br>
&gt;     to refuse to save it or give me an EPrints-style warning.<br>
&gt;<br>
&gt;     Thanks,<br>
&gt;<br>
&gt;     James<br>
&gt;<br>
&gt;     On Tue, Nov 13, 2018 at 12:55 PM John Salter &lt;<a href="mailto:J.Salter@leeds.ac.uk" target="_blank">J.Salter@leeds.ac.uk</a><br>
&gt;     &lt;mailto:<a href="mailto:J.Salter@leeds.ac.uk" target="_blank">J.Salter@leeds.ac.uk</a>&gt;&gt; wrote:<br>
&gt;<br>
&gt;         Hi James,<br>
&gt;<br>
&gt;         If you add a record directly to EPrints, and use the character<br>
&gt;         ę in a name (or other field), does it save OK?<br>
&gt;<br>
&gt;         I&#39;ve just tried on a 3.3.10 install, and it seems to handle<br>
&gt;         this without any issues - which might point to the issue being<br>
&gt;         elsewhere.<br>
&gt;<br>
&gt;         Is there anything in the error logs regarding this - or was it<br>
&gt;         a trial-and-error approach to find the cause of the problems?<br>
&gt;<br>
&gt;         Cheers,<br>
&gt;<br>
&gt;         John<br>
&gt;<br>
&gt;         *From:*<a href="mailto:eprints-tech-bounces@ecs.soton.ac.uk" target="_blank">eprints-tech-bounces@ecs.soton.ac.uk</a><br>
&gt;         &lt;mailto:<a href="mailto:eprints-tech-bounces@ecs.soton.ac.uk" target="_blank">eprints-tech-bounces@ecs.soton.ac.uk</a>&gt;<br>
&gt;         [mailto:<a href="mailto:eprints-tech-bounces@ecs.soton.ac.uk" target="_blank">eprints-tech-bounces@ecs.soton.ac.uk</a><br>
&gt;         &lt;mailto:<a href="mailto:eprints-tech-bounces@ecs.soton.ac.uk" target="_blank">eprints-tech-bounces@ecs.soton.ac.uk</a>&gt;] *On Behalf Of<br>
&gt;         *James Kerwin via Eprints-tech<br>
&gt;         *Sent:* 13 November 2018 12:16<br>
&gt;         *To:* <a href="mailto:eprints-tech@ecs.soton.ac.uk" target="_blank">eprints-tech@ecs.soton.ac.uk</a><br>
&gt;         &lt;mailto:<a href="mailto:eprints-tech@ecs.soton.ac.uk" target="_blank">eprints-tech@ecs.soton.ac.uk</a>&gt;<br>
&gt;         *Subject:* [EP-tech] Eprints-Elements and the &quot;ę&quot;<br>
&gt;<br>
&gt;         Hi all,<br>
&gt;<br>
&gt;         We have Elements and EPrints. Recently an article couldn&#39;t be<br>
&gt;         uploaded to EPrints from Elements. After a fair bit of messing<br>
&gt;         around, I&#39;ve worked out the letter &quot;/ę&quot; /is preventing the<br>
&gt;         file upload (I removed the author with this letter and the<br>
&gt;         file went on without a problem).<br>
&gt;<br>
&gt;         Unfortunately, this means the problem is with EPrints. Does<br>
&gt;         anybody know of a straight-forward way of getting this to work<br>
&gt;         without necessarily changing the spelling of the author&#39;s name?<br>
&gt;<br>
&gt;         I found this which I think might be my answer, but we&#39;re using<br>
&gt;         3.3.14 so maybe there is another solution?<br>
&gt;<br>
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&gt;<br>
&gt;         All advice and guidance greatly appreciated as ever!<br>
&gt;<br>
&gt;         Thanks,<br>
&gt;<br>
&gt;         James<br>
&gt;<br>
&gt;<br>
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