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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;color:#1F497D;mso-fareast-language:EN-US">James,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p>&nbsp;</o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;color:#1F497D;mso-fareast-language:EN-US">Can you create a record in eprints without the attachment and those characters in the author name?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p>&nbsp;</o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;color:#1F497D;mso-fareast-language:EN-US">Alan<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p>&nbsp;</o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif">From:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif"> eprints-tech-bounces@ecs.soton.ac.uk [mailto:eprints-tech-bounces@ecs.soton.ac.uk]
<b>On Behalf Of </b>James Kerwin via Eprints-tech<br>
<b>Sent:</b> 13 November 2018 14:16<br>
<b>To:</b> John Salter &lt;J.Salter@leeds.ac.uk&gt;<br>
<b>Cc:</b> eprints-tech@ecs.soton.ac.uk<br>
<b>Subject:</b> Re: [EP-tech] Eprints-Elements and the &quot;ę&quot;<o:p></o:p></span></p>
<p class="MsoNormal"><o:p>&nbsp;</o:p></p>
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<p class="MsoNormal">They're in the Author field. When this author has been included for other articles in the past those letters have been omitted.<o:p></o:p></p>
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<p class="MsoNormal"><o:p>&nbsp;</o:p></p>
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<p class="MsoNormal">On Tue, Nov 13, 2018 at 2:04 PM John Salter &lt;<a href="mailto:J.Salter@leeds.ac.uk">J.Salter@leeds.ac.uk</a>&gt; wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;color:#1F497D">Are these characters in the filename, or in the author field for the record to which the document is
 being uploaded?</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;color:#1F497D">&nbsp;</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;color:#1F497D">&nbsp;</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif">From:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif"> James
 Kerwin [mailto:<a href="mailto:jkerwin2101@gmail.com" target="_blank">jkerwin2101@gmail.com</a>]
<br>
<b>Sent:</b> 13 November 2018 13:59<br>
<b>To:</b> John Salter &lt;<a href="mailto:J.Salter@leeds.ac.uk" target="_blank">J.Salter@leeds.ac.uk</a>&gt;<br>
<b>Cc:</b> <a href="mailto:eprints-tech@ecs.soton.ac.uk" target="_blank">eprints-tech@ecs.soton.ac.uk</a><br>
<b>Subject:</b> Re: [EP-tech] Eprints-Elements and the &quot;ę&quot;</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">&nbsp;<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Hi John,<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">&nbsp;<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">It was mostly trial and error using the pointers you gave me the first time I had upload trouble (upload a plain text file with a simple filename etc). It let me upload it with
 me as the author which is when I looked towards the &quot;special&quot; characters.<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">&nbsp;<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">I've just done another upload on Test straight to EPrints (going around Elements and RT1/Crosswalks) including the author with special characters. It turns out there's both an &quot;ę&quot;
 and a &quot;ł&quot; (I thought it was an L, but it has a wiggle through the middle). Both letters by themselves cause the error (e.g. remove the ę it still happens, remove the ł it still happens, remove both and it's fine).<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">&nbsp;<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">The upload straight to EPrints didn't work. When I clicked next it gave me the error below (not sure how this mailing list handles images). When I exchanged the characters for their
 more typical counterparts it went on without issue.<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">&nbsp;<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><img border="0" width="562" height="110" id="m_-3572662292570048358_x005f_x0000_i1025" src="cid:image001.png@01D47B59.C22816E0" alt="image.png"><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">&nbsp;<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">I'm not an expert, but I suspect now that this may be more a server issue than specifically EPrints as I would expect EPrints to refuse to save it or give me an EPrints-style warning.<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">&nbsp;<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Thanks,<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">James<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">&nbsp;<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">On Tue, Nov 13, 2018 at 12:55 PM John Salter &lt;<a href="mailto:J.Salter@leeds.ac.uk" target="_blank">J.Salter@leeds.ac.uk</a>&gt; wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;color:#1F497D">Hi James,</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;color:#1F497D">If you add a record directly to EPrints, and use the character ę in a name (or other field), does it
 save OK?</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;color:#1F497D">I've just tried on a 3.3.10 install, and it seems to handle this without any issues - which might point
 to the issue being elsewhere.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;color:#1F497D">&nbsp;</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;color:#1F497D">Is there anything in the error logs regarding this - or was it a trial-and-error approach to find the
 cause of the problems?</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;color:#1F497D">&nbsp;</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;color:#1F497D">Cheers,</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;color:#1F497D">John</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;color:#1F497D">&nbsp;</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif;color:#1F497D">&nbsp;</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif">From:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:&quot;Calibri&quot;,sans-serif">
<a href="mailto:eprints-tech-bounces@ecs.soton.ac.uk" target="_blank">eprints-tech-bounces@ecs.soton.ac.uk</a> [mailto:<a href="mailto:eprints-tech-bounces@ecs.soton.ac.uk" target="_blank">eprints-tech-bounces@ecs.soton.ac.uk</a>]
<b>On Behalf Of </b>James Kerwin via Eprints-tech<br>
<b>Sent:</b> 13 November 2018 12:16<br>
<b>To:</b> <a href="mailto:eprints-tech@ecs.soton.ac.uk" target="_blank">eprints-tech@ecs.soton.ac.uk</a><br>
<b>Subject:</b> [EP-tech] Eprints-Elements and the &quot;ę&quot;</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">&nbsp;<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Hi all,<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">&nbsp;<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">We have Elements and EPrints. Recently an article couldn't be uploaded to EPrints from Elements. After a fair bit of messing around, I've worked out the letter &quot;<i><span style="font-size:10.5pt;font-family:&quot;Arial&quot;,sans-serif">ę&quot;
</span></i><span style="font-size:10.5pt;font-family:&quot;Arial&quot;,sans-serif">is preventing the file upload (I removed the author with this letter and the file went on without a problem).</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">&nbsp;<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.5pt;font-family:&quot;Arial&quot;,sans-serif">Unfortunately, this means the problem is with EPrints. Does anybody know of a straight-forward way of getting this
 to work without necessarily changing the spelling of the author's name?</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">&nbsp;<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.5pt;font-family:&quot;Arial&quot;,sans-serif">I found this which I think might be my answer, but we're using 3.3.14 so maybe there is another solution?</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">&nbsp;<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.5pt;font-family:&quot;Arial&quot;,sans-serif"><a href="https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwiki.eprints.org%2Fw%2FFix_for_better_UTF8_support&amp;data=01%7C01%7Ceprints-tech%40ecs.soton.ac.uk%7C85f77f3b808048aa690108d64973fd1a%7C4a5378f929f44d3ebe89669d03ada9d8%7C1&amp;sdata=vNnBu0q7NQBvrh2XRj6Cpgj0WyPcvFzbbDY3CMwcr2A%3D&amp;reserved=0" originalSrc="https://wiki.eprints.org/w/Fix_for_better_UTF8_support" shash="Nw8M/vqA8PogRJp5WupkenTJODfg/xUJKESwf70pNEg57+WzNtnyWNi/dgrD24aDD8dA/ke3925DVlQzW90tQTuDKTjESy7ztxjneOlhSVztpkKoG8l0ejNaWDS9cdRZU/YFN+3mNJEShvJy6MzCvJ2HC+G0P/IPGCijocpGyAw=" target="_blank">https://wiki.eprints.org/w/Fix_for_better_UTF8_support</a></span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">&nbsp;<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.5pt;font-family:&quot;Arial&quot;,sans-serif">All advice and guidance greatly appreciated as ever!</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">&nbsp;<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.5pt;font-family:&quot;Arial&quot;,sans-serif">Thanks,</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.5pt;font-family:&quot;Arial&quot;,sans-serif">James</span><o:p></o:p></p>
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