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<p>Hi Kelly,</p>
<p>This could be one of a number of issues. The first thing I
should check with you is if this is a one off issue with a
particular file or EPrint record or if it is affecting you
uploading any files to your repository? <br>
</p>
<p>My best guess on the issue, would be that you either need to
configure EPrints temporary directory or ensure that the temporary
directory you have specified exists and is writeable to by the
webserver (Apache). (However, I cannot see why this would have
suddenly changed if it was working before). Typically, I would
add the tmp directory configuration to your archive's session.pl
(e.g. /opt/eprints3/archives/nau/cfg/cfg.d/session.pl) in
session_init and reload Apache. Something like:</p>
<p>$c->{session_init} = sub<br>
{<br>
my( $repository, $offline ) = @_;<br>
<br>
$ENV{'USER'} = 'eprints';<br>
$ENV{'HOME'} = '/home/eprints';<br>
if ( -d "/opt/eprints3/tmp/" )<br>
{<br>
$ENV{'TMPDIR'} = '/opt/eprints3/tmp/';<br>
}<br>
};</p>
<p>The reason I suspect it is this issue, is because RHEL 7 will not
by default allow EPrints to write to /tmp/ if the Apache user is
set to eprints in /etc/httpd/conf/httpd.conf, as is generally
recommended. Therefore, you need to specify EPrints' own tmp
directory, the above example uses /opt/eprints3/tmp/. If you have
this configuration in place, you should also make sure that
/opt/eprints3/tmp/ has the following permissions and user/group
ownership (using "ls -la /opt/eprints3/tmp/" and checking the
first line of the output):</p>
<p>drwxrwsr-x 12 eprints eprints 77824 Aug 28 21:35 .</p>
<p>Even if this is the same as above (bar the size of the directory
and the modified date), I would further recommend clearing out the
/opt/eprints3/tmp/ as it will not be cleared on reboot like /tmp/
and may be using up unnecessary space. Typically tasks clear up
stuff they have put in EPrints' tmp directory but over time there
will be the odd thing that does not get cleared and over months
and years this may start to waste a significant amount space.</p>
<p>Regards</p>
<p>David Newman<br>
</p>
<br>
<div class="moz-cite-prefix">On 28/08/2018 20:22, Kelly Kathleen
Phillips wrote:<br>
</div>
<blockquote
cite="mid:EMEW3|2cac51b8c0e9123bc929e3c3fefb9536u7RKMu14eprints-tech-bounces|ecs.soton.ac.uk|1a7516cc529244f79c2b2cc941cb5990@nau.edu"
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<div class="WordSection1">
<p class="MsoNormal">Hi,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We’re currently having a problem uploading
files over about 130 kb to our institutional repository. We’re
running EPrints 3.3.15 on Red Hat EL 7.5.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We get this error from the Quick Upload
tool on the user homepage:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-left:.5in">“Internal Server
Error<o:p></o:p></p>
<p class="MsoNormal" style="margin-left:.5in">The server
encountered and internal error or misconfiguration and was
unable to complete your request.<o:p></o:p></p>
<p class="MsoNormal" style="margin-left:.5in">Please contact the
server administrator at root@localhost to inform them of the
time this error occurred, and the actions you performed just
before this error.<o:p></o:p></p>
<p class="MsoNormal" style="text-indent:.5in">More information
about this error may be available in the server error log.”<o:p></o:p></p>
<p class="MsoNormal" style="text-indent:.5in"><o:p> </o:p></p>
<p class="MsoNormal">We get this error on the “Edit Item: Add a
new document” screen:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-left:.5in">“Request for
<a class="moz-txt-link-freetext" href="https://openknowledge.nau.edu/cgi/users/ajax/upload_progress?progressid=2B24D4FBFE9742949458083C6D5C3228">https://openknowledge.nau.edu/cgi/users/ajax/upload_progress?progressid=2B24D4FBFE9742949458083C6D5C3228</a>
failed: 404 Not Found”<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Something similar to the second error has
cropped up in 2014, and Jidai Yao addressed it, but that fix
is already present in our code.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I’m early in the troubleshooting process
(just getting to the server logs etc.) but if anyone has run
across this and/or has any suggestions, I would be most
grateful – we’ve just been advertising this service to our new
faculty for the year, we’d rather not this be their first
experience of it.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">Kelly
Phillips<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">Archivist
– Digital Programs<o:p></o:p></span></p>
<p class="MsoNormal"><b><span
style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">Special
Collections and Archives</span></b><span
style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><b><span
style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">Cline
Library<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span
style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">Northern
Arizona University</span></b><span
style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black">928-523-5038<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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