<div dir="ltr">Hi,<div><br></div><div>My repository is EPrints based and accepts file uploads and metadata from Symplectic Elements.</div><div><br></div><div>Recently a colleague was attempting to upload a file through Elements to an existing EPrint that already contained documents. Unfortunately, Elements rejected the upload:</div><div><br></div><div>















<span style="font-size:10pt;font-family:Helvetica,sans-serif">&quot;An error
occurred whilst uploading the file to the repository. Please reload the page
and try again, or contact your system administrator if the problem
persists.&quot;</span>


<br></div><div><br></div><div>Other files are still going through from Elements and for each attempted upload there is a corresponding xml file in the expected area of the repository server.</div><div><br></div><div>I have raised this as a ticket with Symplectic, but was wondering if anybody else had experienced this and might know what to do?</div><div><br></div><div>If anybody could give me some pointers as to how to solve this it would be brilliant.</div><div><br></div><div>Thanks,</div><div>James</div><div><br></div><div>Here is an example of the errors shown in Elements System Log (I&#39;ve taken some bits out):</div><div><br></div><div>

















<p class="MsoNormal" style="margin:0cm 0cm 0.0001pt;font-size:12pt;font-family:&quot;Times New Roman&quot;,serif"><span style="font-size:10pt;font-family:Helvetica,sans-serif">The
website encountered a problem while handling a webpage request. Request made to
/repositoryupload.html using Mozilla/5.0 (Windows NT 10.0; Win64; x64)
AppleWebKit/537.36 (KHTML, like Gecko) Chrome/68.0.3440.106 Safari/537.36.<span></span></span></p>

<p class="MsoNormal" style="margin:0cm 0cm 0.0001pt"><font face="Helvetica, sans-serif"><span style="font-size:10pt">System
component: Website. Level: 5. User: Mr James Kerwin. Elements Version:
5.8.0.1537. IP: **removed from this email</span><span style="font-size:13.3333px">**</span><span style="font-size:10pt"> . </span><span style="font-size:10pt"></span></font></p>

<p class="MsoNormal" style="margin:0cm 0cm 0.0001pt;font-size:12pt;font-family:&quot;Times New Roman&quot;,serif"><span style="font-size:10pt;font-family:Helvetica,sans-serif"> <span></span></span></p>

<p class="MsoNormal" style="margin:0cm 0cm 0.0001pt;font-size:12pt;font-family:&quot;Times New Roman&quot;,serif"><span style="font-size:9pt;font-family:Helvetica,sans-serif;color:rgb(102,102,102)">Technical details:<span></span></span></p>

<p class="MsoNormal" style="margin:0cm 0cm 0.0001pt;font-size:12pt;font-family:&quot;Times New Roman&quot;,serif"><span style="font-size:9pt;font-family:Helvetica,sans-serif;color:rgb(102,102,102)"><span> </span></span></p>

<p class="MsoNormal" style="margin:0cm 0cm 0.0001pt;font-size:12pt;font-family:&quot;Times New Roman&quot;,serif"><span style="font-size:9pt;font-family:Helvetica,sans-serif;color:rgb(102,102,102)"><br>
Exception on machine: NetBIOS name &quot;ELEMENTSAPP01&quot;, OS
&quot;Microsoft Windows NT 6.3.9600.0&quot; (64-bit)<span></span></span></p>

<p class="MsoNormal" style="margin:0cm 0cm 0.0001pt;font-size:12pt;font-family:&quot;Times New Roman&quot;,serif"><span style="font-size:9pt;font-family:Helvetica,sans-serif;color:rgb(102,102,102)">Software instance: Default, Software Version: 5.8.0.1537, Commit
Hash: 

<span style="color:rgb(34,34,34);background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial;font-size:10pt">**removed from this email</span><span style="color:rgb(34,34,34);background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial;font-size:13.3333px">**</span>

<span></span></span></p>

<p class="MsoNormal" style="margin:0cm 0cm 0.0001pt;font-size:12pt;font-family:&quot;Times New Roman&quot;,serif"><span style="font-size:9pt;font-family:Helvetica,sans-serif;color:rgb(102,102,102)">Command &quot;C:\Windows\SysWOW64\inetsrv\w3wp.exe -ap
&quot;.NET v4.5&quot; -v &quot;v4.0&quot; -l &quot;webengine4.dll&quot; -a <a style="color:blue;text-decoration:underline">\\.\pipe\iisipmeb559885-1967-4a5e-84df-428b9ab8d631</a>
-h &quot;C:\inetpub\temp\apppools\.NET v4.5\.NET v4.5.config&quot; -w
&quot;&quot; -m 0&quot; (32-bit)<span></span></span></p>

<p class="MsoNormal" style="margin:0cm 0cm 0.0001pt;font-size:12pt;font-family:&quot;Times New Roman&quot;,serif"><span style="font-size:9pt;font-family:Helvetica,sans-serif;color:rgb(102,102,102)">----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------<span></span></span></p>

<p class="MsoNormal" style="margin:0cm 0cm 0.0001pt;font-size:12pt;font-family:&quot;Times New Roman&quot;,serif"><span style="font-size:9pt;font-family:Helvetica,sans-serif;color:rgb(102,102,102)">Log entry ID: 

<span style="color:rgb(34,34,34);background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial;font-size:10pt">**removed from this email</span><span style="color:rgb(34,34,34);background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial;font-size:13.3333px">**</span>

<span></span></span></p>

<p class="MsoNormal" style="margin:0cm 0cm 0.0001pt;font-size:12pt;font-family:&quot;Times New Roman&quot;,serif"><span style="font-size:9pt;font-family:Helvetica,sans-serif;color:rgb(102,102,102)">Logged at: 17:16:36 17/08/18<span></span></span></p>

<p class="MsoNormal" style="margin:0cm 0cm 0.0001pt;font-size:12pt;font-family:&quot;Times New Roman&quot;,serif"><span style="font-size:9pt;font-family:Helvetica,sans-serif;color:rgb(102,102,102)">Level 1:<span></span></span></p>

<p class="MsoNormal" style="margin:0cm 0cm 0.0001pt;font-size:12pt;font-family:&quot;Times New Roman&quot;,serif"><span style="font-size:9pt;font-family:Helvetica,sans-serif;color:rgb(102,102,102)">-------<span></span></span></p>

<p class="MsoNormal" style="margin:0cm 0cm 0.0001pt;font-size:12pt;font-family:&quot;Times New Roman&quot;,serif"><span style="font-size:9pt;font-family:Helvetica,sans-serif;color:rgb(102,102,102)">Exception type: Symplectic.Elements.DataEntities.WebsiteServerErrorException<span></span></span></p>

<p class="MsoNormal" style="margin:0cm 0cm 0.0001pt;font-size:12pt;font-family:&quot;Times New Roman&quot;,serif"><span style="font-size:9pt;font-family:Helvetica,sans-serif;color:rgb(102,102,102)">Message: The website encountered a problem while handling a
webpage request.<span></span></span></p>

<p class="MsoNormal" style="margin:0cm 0cm 0.0001pt;font-size:12pt;font-family:&quot;Times New Roman&quot;,serif"><span style="font-size:9pt;font-family:Helvetica,sans-serif;color:rgb(102,102,102)">Exception not yet thrown.<span></span></span></p>

<p class="MsoNormal" style="margin:0cm 0cm 0.0001pt;font-size:12pt;font-family:&quot;Times New Roman&quot;,serif"><span style="font-size:9pt;font-family:Helvetica,sans-serif;color:rgb(102,102,102)"><span> </span></span></p>

<p class="MsoNormal" style="margin:0cm 0cm 0.0001pt;font-size:12pt;font-family:&quot;Times New Roman&quot;,serif"><span style="font-size:9pt;font-family:Helvetica,sans-serif;color:rgb(102,102,102)">Level 2:<span></span></span></p>

<p class="MsoNormal" style="margin:0cm 0cm 0.0001pt;font-size:12pt;font-family:&quot;Times New Roman&quot;,serif"><span style="font-size:9pt;font-family:Helvetica,sans-serif;color:rgb(102,102,102)">-------<span></span></span></p>

<p class="MsoNormal" style="margin:0cm 0cm 0.0001pt;font-size:12pt;font-family:&quot;Times New Roman&quot;,serif"><span style="font-size:9pt;font-family:Helvetica,sans-serif;color:rgb(102,102,102)">Exception type:
Symplectic.Elements.Repository.Client.RepositoryException<span></span></span></p>

<p class="MsoNormal" style="margin:0cm 0cm 0.0001pt;font-size:12pt;font-family:&quot;Times New Roman&quot;,serif"><span style="font-size:9pt;font-family:Helvetica,sans-serif;color:rgb(102,102,102)">Message: Response status code does not indicate success: 500
(Internal Server Error).<span></span></span></p>

<p class="MsoNormal" style="margin:0cm 0cm 0.0001pt;font-size:12pt;font-family:&quot;Times New Roman&quot;,serif"><span style="font-size:9pt;font-family:Helvetica,sans-serif;color:rgb(102,102,102)">Stack trace:<span></span></span></p>

<p class="MsoNormal" style="margin:0cm 0cm 0.0001pt;font-size:12pt;font-family:&quot;Times New Roman&quot;,serif"><span style="font-size:9pt;font-family:Helvetica,sans-serif;color:rgb(102,102,102)">at
Symplectic.Elements.Repository.Client.Rt1RepositoryClient.UploadFile(ApiRepositoryPublication,
Rt1RepositoryFileType, MonitoringStreamCopier, String, String, String, Int32)at
Symplectic.Elements.Repository.Client.Rt1RepositoryClient.UploadContentFile(ApiRepositoryPublication,
FileToDeposit)at
Symplectic.Elements.Website.Application.Handlers.Rt1DepositActionPage.UploadFile()at
Symplectic.Elements.Website.Application.Handlers.Rt1DepositActionPage.ProcessRequest(String)at
Symplectic.Elements.Website.Application.BaseHandlers.SessionlessBufferlessHandler.ProcessRequest(HttpContext)<span></span></span></p>

<p class="MsoNormal" style="margin:0cm 0cm 0.0001pt;font-size:12pt;font-family:&quot;Times New Roman&quot;,serif"><span style="font-size:9pt;font-family:Helvetica,sans-serif;color:rgb(102,102,102)">Level 3:<span></span></span></p>

<p class="MsoNormal" style="margin:0cm 0cm 0.0001pt;font-size:12pt;font-family:&quot;Times New Roman&quot;,serif"><span style="font-size:9pt;font-family:Helvetica,sans-serif;color:rgb(102,102,102)">-------<span></span></span></p>

<p class="MsoNormal" style="margin:0cm 0cm 0.0001pt;font-size:12pt;font-family:&quot;Times New Roman&quot;,serif"><span style="font-size:9pt;font-family:Helvetica,sans-serif;color:rgb(102,102,102)">Exception type: System.Net.Http.HttpRequestException<span></span></span></p>

<p class="MsoNormal" style="margin:0cm 0cm 0.0001pt;font-size:12pt;font-family:&quot;Times New Roman&quot;,serif"><span style="font-size:9pt;font-family:Helvetica,sans-serif;color:rgb(102,102,102)">Message: Response status code does not indicate success: 500
(Internal Server Error).<span></span></span></p>

<p class="MsoNormal" style="margin:0cm 0cm 0.0001pt;font-size:12pt;font-family:&quot;Times New Roman&quot;,serif"><span style="font-size:9pt;font-family:Helvetica,sans-serif;color:rgb(102,102,102)">Stack trace:<span></span></span></p>

<p class="MsoNormal" style="margin:0cm 0cm 0.0001pt;font-size:12pt;font-family:&quot;Times New Roman&quot;,serif"><span style="font-size:9pt;font-family:Helvetica,sans-serif;color:rgb(102,102,102)">at
System.Net.Http.HttpResponseMessage.EnsureSuccessStatusCode()at
Symplectic.Elements.Repository.Client.Rt1RepositoryClient.UploadFile(ApiRepositoryPublication,
Rt1RepositoryFileType, MonitoringStreamCopier, String, String, String, Int32)<span></span></span></p>




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