<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<style><!--
/* Font Definitions */
@font-face
        {font-family:Wingdings;
        panose-1:5 0 0 0 0 0 0 0 0 0;}
@font-face
        {font-family:"Cambria Math";
        panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
        {font-family:Calibri;
        panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
        {margin:0cm;
        margin-bottom:.0001pt;
        font-size:11.0pt;
        font-family:"Calibri",sans-serif;
        mso-fareast-language:EN-US;}
a:link, span.MsoHyperlink
        {mso-style-priority:99;
        color:#0563C1;
        text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
        {mso-style-priority:99;
        color:#954F72;
        text-decoration:underline;}
p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph
        {mso-style-priority:34;
        margin-top:0cm;
        margin-right:0cm;
        margin-bottom:0cm;
        margin-left:36.0pt;
        margin-bottom:.0001pt;
        font-size:11.0pt;
        font-family:"Calibri",sans-serif;
        mso-fareast-language:EN-US;}
span.EmailStyle17
        {mso-style-type:personal-compose;
        font-family:"Calibri",sans-serif;
        color:windowtext;}
.MsoChpDefault
        {mso-style-type:export-only;
        font-family:"Calibri",sans-serif;
        mso-fareast-language:EN-US;}
@page WordSection1
        {size:612.0pt 792.0pt;
        margin:72.0pt 72.0pt 72.0pt 72.0pt;}
div.WordSection1
        {page:WordSection1;}
/* List Definitions */
@list l0
        {mso-list-id:634333100;
        mso-list-type:hybrid;
        mso-list-template-ids:-763063376 -388625380 336134147 336134149 336134145 336134147 336134149 336134145 336134147 336134149;}
@list l0:level1
        {mso-level-number-format:bullet;
        mso-level-text:-;
        mso-level-tab-stop:none;
        mso-level-number-position:left;
        margin-left:54.0pt;
        text-indent:-18.0pt;
        font-family:"Calibri",sans-serif;
        mso-fareast-font-family:Calibri;
        mso-bidi-font-family:"Times New Roman";}
@list l0:level2
        {mso-level-number-format:bullet;
        mso-level-text:o;
        mso-level-tab-stop:none;
        mso-level-number-position:left;
        margin-left:90.0pt;
        text-indent:-18.0pt;
        font-family:"Courier New";}
@list l0:level3
        {mso-level-number-format:bullet;
        mso-level-text:\F0A7;
        mso-level-tab-stop:none;
        mso-level-number-position:left;
        margin-left:126.0pt;
        text-indent:-18.0pt;
        font-family:Wingdings;}
@list l0:level4
        {mso-level-number-format:bullet;
        mso-level-text:\F0B7;
        mso-level-tab-stop:none;
        mso-level-number-position:left;
        margin-left:162.0pt;
        text-indent:-18.0pt;
        font-family:Symbol;}
@list l0:level5
        {mso-level-number-format:bullet;
        mso-level-text:o;
        mso-level-tab-stop:none;
        mso-level-number-position:left;
        margin-left:198.0pt;
        text-indent:-18.0pt;
        font-family:"Courier New";}
@list l0:level6
        {mso-level-number-format:bullet;
        mso-level-text:\F0A7;
        mso-level-tab-stop:none;
        mso-level-number-position:left;
        margin-left:234.0pt;
        text-indent:-18.0pt;
        font-family:Wingdings;}
@list l0:level7
        {mso-level-number-format:bullet;
        mso-level-text:\F0B7;
        mso-level-tab-stop:none;
        mso-level-number-position:left;
        margin-left:270.0pt;
        text-indent:-18.0pt;
        font-family:Symbol;}
@list l0:level8
        {mso-level-number-format:bullet;
        mso-level-text:o;
        mso-level-tab-stop:none;
        mso-level-number-position:left;
        margin-left:306.0pt;
        text-indent:-18.0pt;
        font-family:"Courier New";}
@list l0:level9
        {mso-level-number-format:bullet;
        mso-level-text:\F0A7;
        mso-level-tab-stop:none;
        mso-level-number-position:left;
        margin-left:342.0pt;
        text-indent:-18.0pt;
        font-family:Wingdings;}
@list l1
        {mso-list-id:1151140777;
        mso-list-type:hybrid;
        mso-list-template-ids:656200192 336134159 336134169 336134171 336134159 336134169 336134171 336134159 336134169 336134171;}
@list l1:level1
        {mso-level-tab-stop:none;
        mso-level-number-position:left;
        text-indent:-18.0pt;}
@list l1:level2
        {mso-level-number-format:alpha-lower;
        mso-level-tab-stop:none;
        mso-level-number-position:left;
        text-indent:-18.0pt;}
@list l1:level3
        {mso-level-number-format:roman-lower;
        mso-level-tab-stop:none;
        mso-level-number-position:right;
        text-indent:-9.0pt;}
@list l1:level4
        {mso-level-tab-stop:none;
        mso-level-number-position:left;
        text-indent:-18.0pt;}
@list l1:level5
        {mso-level-number-format:alpha-lower;
        mso-level-tab-stop:none;
        mso-level-number-position:left;
        text-indent:-18.0pt;}
@list l1:level6
        {mso-level-number-format:roman-lower;
        mso-level-tab-stop:none;
        mso-level-number-position:right;
        text-indent:-9.0pt;}
@list l1:level7
        {mso-level-tab-stop:none;
        mso-level-number-position:left;
        text-indent:-18.0pt;}
@list l1:level8
        {mso-level-number-format:alpha-lower;
        mso-level-tab-stop:none;
        mso-level-number-position:left;
        text-indent:-18.0pt;}
@list l1:level9
        {mso-level-number-format:roman-lower;
        mso-level-tab-stop:none;
        mso-level-number-position:right;
        text-indent:-9.0pt;}
@list l2
        {mso-list-id:1400444886;
        mso-list-type:hybrid;
        mso-list-template-ids:-554520974 -1182735498 336134147 336134149 336134145 336134147 336134149 336134145 336134147 336134149;}
@list l2:level1
        {mso-level-number-format:bullet;
        mso-level-text:-;
        mso-level-tab-stop:none;
        mso-level-number-position:left;
        margin-left:54.0pt;
        text-indent:-18.0pt;
        font-family:"Calibri",sans-serif;
        mso-fareast-font-family:Calibri;
        mso-bidi-font-family:"Times New Roman";}
@list l2:level2
        {mso-level-number-format:bullet;
        mso-level-text:o;
        mso-level-tab-stop:none;
        mso-level-number-position:left;
        margin-left:90.0pt;
        text-indent:-18.0pt;
        font-family:"Courier New";}
@list l2:level3
        {mso-level-number-format:bullet;
        mso-level-text:\F0A7;
        mso-level-tab-stop:none;
        mso-level-number-position:left;
        margin-left:126.0pt;
        text-indent:-18.0pt;
        font-family:Wingdings;}
@list l2:level4
        {mso-level-number-format:bullet;
        mso-level-text:\F0B7;
        mso-level-tab-stop:none;
        mso-level-number-position:left;
        margin-left:162.0pt;
        text-indent:-18.0pt;
        font-family:Symbol;}
@list l2:level5
        {mso-level-number-format:bullet;
        mso-level-text:o;
        mso-level-tab-stop:none;
        mso-level-number-position:left;
        margin-left:198.0pt;
        text-indent:-18.0pt;
        font-family:"Courier New";}
@list l2:level6
        {mso-level-number-format:bullet;
        mso-level-text:\F0A7;
        mso-level-tab-stop:none;
        mso-level-number-position:left;
        margin-left:234.0pt;
        text-indent:-18.0pt;
        font-family:Wingdings;}
@list l2:level7
        {mso-level-number-format:bullet;
        mso-level-text:\F0B7;
        mso-level-tab-stop:none;
        mso-level-number-position:left;
        margin-left:270.0pt;
        text-indent:-18.0pt;
        font-family:Symbol;}
@list l2:level8
        {mso-level-number-format:bullet;
        mso-level-text:o;
        mso-level-tab-stop:none;
        mso-level-number-position:left;
        margin-left:306.0pt;
        text-indent:-18.0pt;
        font-family:"Courier New";}
@list l2:level9
        {mso-level-number-format:bullet;
        mso-level-text:\F0A7;
        mso-level-tab-stop:none;
        mso-level-number-position:left;
        margin-left:342.0pt;
        text-indent:-18.0pt;
        font-family:Wingdings;}
ol
        {margin-bottom:0cm;}
ul
        {margin-bottom:0cm;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-NZ" link="#0563C1" vlink="#954F72">
<div class="WordSection1">
<p class="MsoNormal">Hi,<o:p></o:p></p>
<p class="MsoNormal"><o:p>&nbsp;</o:p></p>
<p class="MsoNormal">I&#8217;m hoping if anyone can provide me guidance on how to fix the following issues:<o:p></o:p></p>
<p class="MsoNormal"><o:p>&nbsp;</o:p></p>
<p class="MsoListParagraph" style="text-indent:-18.0pt;mso-list:l1 level1 lfo1"><![if !supportLists]><span style="mso-list:Ignore">1.<span style="font:7.0pt &quot;Times New Roman&quot;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
</span></span><![endif]>Very slow accessing EPrints when a particular user is logged in.&nbsp; Other users are ok.<o:p></o:p></p>
<p class="MsoListParagraph" style="margin-left:54.0pt;text-indent:-18.0pt;mso-list:l2 level1 lfo3">
<![if !supportLists]><span style="mso-list:Ignore">-<span style="font:7.0pt &quot;Times New Roman&quot;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
</span></span><![endif]>I&#8217;ve checked the following:&nbsp; server space still 3.5GB left, network connections are ok since other user login are fast.&nbsp; I&#8217;ve also restarted apache, but same issue with the users<o:p></o:p></p>
<p class="MsoListParagraph" style="text-indent:-18.0pt;mso-list:l1 level1 lfo1"><![if !supportLists]><span style="mso-list:Ignore">2.<span style="font:7.0pt &quot;Times New Roman&quot;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
</span></span><![endif]>Getting a 404 error for user in issue#1 when accessing some of his items.<o:p></o:p></p>
<p class="MsoListParagraph" style="margin-left:54.0pt;text-indent:-18.0pt;mso-list:l2 level1 lfo3">
<![if !supportLists]><span style="mso-list:Ignore">-<span style="font:7.0pt &quot;Times New Roman&quot;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
</span></span><![endif]>I&#8217;ve checked the eprint table and I can see the record for eprintid 3637 is there, but when we go to
<a href="http://researcharchive.wintec.ac.nz/3637/">http://researcharchive.wintec.ac.nz/3637/</a>, it is saying 404 File not Found.<o:p></o:p></p>
<p class="MsoListParagraph" style="text-indent:-18.0pt;mso-list:l1 level1 lfo1"><![if !supportLists]><span style="mso-list:Ignore">3.<span style="font:7.0pt &quot;Times New Roman&quot;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
</span></span><![endif]>When generating views, I&#8217;m getting:<o:p></o:p></p>
<p class="MsoNormal" style="margin-left:36.0pt">&#8220;EPScript error:&nbsp; Script in citation eprint/default: can&#8217;t get a property {usertype from undefined value at character 14
<o:p></o:p></p>
<p class="MsoNormal" style="margin-left:36.0pt">&nbsp;&nbsp;$current_user{usertype} = &#8216;editor&#8217;<o:p></o:p></p>
<p class="MsoNormal" style="margin-left:36.0pt">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ^ here at /opt/eprints3/bin/../perl_lib/EPrints/Script.pm line 162.&#8221;<o:p></o:p></p>
<p class="MsoNormal"><o:p>&nbsp;</o:p></p>
<p class="MsoNormal"><o:p>&nbsp;</o:p></p>
<p class="MsoNormal">I&#8217;m not sure if the above issues are all linked together or they are separate issues on their own.&nbsp; Any help to fix the above issues is greatly appreciated.<o:p></o:p></p>
<p class="MsoNormal"><o:p>&nbsp;</o:p></p>
<p class="MsoNormal">Thanks!<o:p></o:p></p>
<p class="MsoNormal"><o:p>&nbsp;</o:p></p>
<p class="MsoNormal"><o:p>&nbsp;</o:p></p>
<p class="MsoNormal">Best regards,<o:p></o:p></p>
<p class="MsoNormal">Ellis<o:p></o:p></p>
</div>
<hr>
<div style="font-size:8pt;  font-family: 'Calibri',sans-serif; color:#777777">
<p>This electronic mail transmission is intended for the named recipients only. It may contain private and confidential information. If this has come to you in error you must take no action based upon it, nor must you copy it or show it to anyone; please telephone
 or email the sender at Wintec immediately and return the original email. We cannot accept any liability for any loss or damage sustained as a result of software viruses. It is your responsibility to carry out such virus checking as is necessary before opening
 any attachment which may be included with this message.</p>
</div>
</body>
</html>