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Hi,<br>
>From memory, these errors occur when the client that has made a request stops listening for the response (normally because it's taking too long).<br>
<br>
The real question is what are they requesting that is taking a long time to generate? Some analysis of the access logs (maybe grep for ' 500 ' (with the spaces) might be useful.<br>
If you have 'large'records (e.g. many authors), an export that generates XML can take a while to be processed.<br>
<br>
HTH,<br>
John<br>
<hr style="display:inline-block;width:98%" tabindex="-1">
<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> eprints-tech-bounces@ecs.soton.ac.uk <eprints-tech-bounces@ecs.soton.ac.uk> on behalf of Mathieu Perron <Mathieu_Perron@uqac.ca><br>
<b>Sent:</b> 24 March 2017 18:26:48<br>
<b>To:</b> eprints-tech@ecs.soton.ac.uk<br>
<b>Subject:</b> [EP-tech] Apache log getting a lot of errors and Mysql Going away</font>
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<p class="MsoNormal">Hi,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="EN-US">We are using ePrints v3.3.13 and lately we have been experiencing some crashes due to MySQL going away. I looked in the Apache log and I see a lot of the following errors:<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">“[error] Software caused connection abort at /eprints3/cgi/exportview line 108.\n”<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">I looked at the cgi script and searched in the files and this script has something to do with the Views.pm module. I can’t seem to make the error happen on demand and I’m wondering if anyone could help me with this.
I don’t know if the MySQL server going away is related to these errors or not.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Thank you for your time!<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:FR-CA">Mathieu Perron</span></b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:FR-CA"><br>
Chargé de projet informatique et technologique<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:FR-CA"><br>
Service des technologies de l'information <br>
Université du Québec à Chicoutimi<br>
555, boul. de l'Université<br>
Chicoutimi (Québec) G7H 2B1</span><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:FR-CA"><br>
</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:FR-CA"><br>
</span><span style="mso-fareast-language:FR-CA"><a href="mailto:Mathieu_Perron@uqac.ca"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#5B7411">Mathieu_Perron@uqac.ca</span></b></a></span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:FR-CA"><br>
<br>
<br>
<br>
</span><a href="http://www.uqac.ca/"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#556E00;mso-fareast-language:FR-CA;text-decoration:none"><img border="0" width="120" height="28" id="Image_x0020_1" alt="logo uqac" src="cid:image001.jpg@01D2A4AA.ABDC1AD0"></span></b></a><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:FR-CA"> </span><span style="color:#1F497D;mso-fareast-language:FR-CA"><br>
<br>
</span><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#999999;mso-fareast-language:FR-CA">Le présent document (y compris les pièces qui y sont annexées, le cas échéant) s'adresse au destinataire indiqué et peut contenir des renseignements
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<p class="MsoNormal"><o:p> </o:p></p>
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