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    <div class="moz-cite-prefix">Hey,<br>
      <br>
      Do you have a URL I can look at?<br>
      <br>
      It seems like there are some issues with your data (the
      "countries' does not exist" error indicates some issues with
      Geo::IP). Do you get any related errors/warnings when you run
      "bin/epadmin test"?<br>
      <br>
      If that were possible, I'd re-generate all the stats:<br>
      <br>
      bin/stats/process_stats &lt;id&gt; --uninstall<br>
      <br>
      then<br>
      <br>
      bin/stats/process_stats &lt;id&gt; --setup --verbose<br>
      <br>
      As you know, this may take some time (depending on the size of
      your 'access' dataset).<br>
      <br>
      Kind regards,<br>
      Seb<br>
      <br>
      On 25/07/14 08:12, pgasinos pgs wrote:<br>
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cite="mid:CAM+zcKJK6O1xv5iY_U2LfZioSzkGnTJ8=xMmW1hHM84G9Fn=-A@mail.gmail.com"
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            <div>Thank you for your reply Seb<br>
              <br>
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            I am using EPrints 3.3.12 in Ubuntu server 12.04LTS and the
            latest IRStats2 from Bazzar (1.0.1) <br>
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          <br>
          My apache log is:<br>
          <br>
          Stats::Handler: requested processor 'countries' does not
          exist.<br>
          [Fri Jul 25 09:54:42 2014] [error] Can't call method "conf" on
          an undefined value at
          /usr/share/eprints3/lib/plugins/EPrints/Plugin/Stats/Data.pm
          line 200.\n<br>
          <br>
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        <div>Do you suspect why authors stats have no entries? Subjects,
          University structure, Item type and EPrint ID are OK. <br>
          <br>
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        <div>Thank you in advance <br>
        </div>
        Kostas Pgasinos<br>
      </div>
      <div class="gmail_extra"><br>
        <br>
        <div class="gmail_quote">2014-07-24 15:04 GMT+03:00 Sebastien
          Francois <span dir="ltr">&lt;<a moz-do-not-send="true"
              href="mailto:sf2@ecs.soton.ac.uk" target="_blank">sf2@ecs.soton.ac.uk</a>&gt;</span>:<br>
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              <div>Hello,<br>
                <br>
                Which versions of EPrints and IRStats2 are you using,
                and what's the error in the apache error logs?<br>
                <br>
                Seb.
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                    <br>
                    On 24/07/14 12:52, pgasinos pgs wrote:<br>
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                          <div>In the Origin of downloads when I am
                            trying to "Export as" any of the XML or CSV
                            I get a " Internal Server Error. The server
                            encountered an internal error or
                            misconfiguration and was unable to complete
                            your request."<br>
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                          Everything else (except Authors that also
                          shows "No matches" no matter what) seems to
                          work.<br>
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                        <br>
                        What might be the problem?&nbsp; I believe I have
                        installed correctly GeoIP and Date::Calc modules<br>
                        <br>
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                      Kostas Pgasinos <br>
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