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</o:shapelayout></xml><![endif]--></head><body bgcolor=white lang=EN-GB link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>If it’s your machine only, I’d try a hard-reload of the page (Ctrl+F5 or Ctrl+R or suchlike – depending on browser), to rule out client-side caching issues.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Cheers,<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>John<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext;mso-fareast-language:EN-GB'>From:</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext;mso-fareast-language:EN-GB'> eprints-tech-bounces@ecs.soton.ac.uk [mailto:eprints-tech-bounces@ecs.soton.ac.uk] <b>On Behalf Of </b>Sebastien Francois<br><b>Sent:</b> 29 May 2014 11:22<br><b>To:</b> eprints-tech@ecs.soton.ac.uk<br><b>Subject:</b> [EP-tech] Re: Jason Error<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>Hi,<br><br>The files which handle the ajax phrases are:<br><br>- lib/static/javascript/auto/99_eprints_api.js (display the phrases)<br>- cgi/ajax/phrase (delivery of the phrases)<br><br>If you get a 500 then the error comes from the CGI script - you should get a message in the apache error logs (but won't be "Failed to load phrases" - that's done by the JS).<br><br>That functionality needs the PERL "JSON" module - is it installed on your server (*) ?<br><br>Seb.<br><br>(*) you can check on the command-line:<br><br>$ perl -e "use JSON;" <br><br>should display nothing.<br><br>On 28/05/14 09:52, Levy, Simon wrote:<o:p></o:p></p></div><blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><p class=MsoNormal><span style='color:#1F497D'>Found no reference to ‘Failed to load phrases’ in the apache logs. Used the firefox + firebug extension and it showed ‘error networkerror:500 internal server error’ But this now appears to be my machine only.</span><o:p></o:p></p><p class=MsoNormal><span style='color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal><span style='color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal><span style='color:#1F497D'> </span><o:p></o:p></p><div><p class=MsoNormal><span style='color:#1F497D;mso-fareast-language:EN-GB'>Rgds,</span><o:p></o:p></p><p class=MsoNormal><span style='color:#1F497D;mso-fareast-language:EN-GB'>Simon Levy</span><o:p></o:p></p><p class=MsoNormal><span style='color:#1F497D;mso-fareast-language:EN-GB'> </span><o:p></o:p></p><p class=MsoNormal><span style='color:#1F497D;mso-fareast-language:EN-GB'>T Internal: 67103</span><o:p></o:p></p><p class=MsoNormal><span style='color:#1F497D;mso-fareast-language:EN-GB'>T 0208 417 7103</span><o:p></o:p></p><p class=MsoNormal><span style='color:#1F497D;mso-fareast-language:EN-GB'>E <a href="mailto:S.Levy@kingston.ac.uk">S.Levy@kingston.ac.uk</a></span><o:p></o:p></p><p class=MsoNormal><span style='color:#1F497D;mso-fareast-language:EN-GB'> </span><o:p></o:p></p><p class=MsoNormal><span style='color:#BFBFBF;mso-fareast-language:EN-GB'>Kingston University London</span><o:p></o:p></p><p class=MsoNormal><span style='color:#BFBFBF;mso-fareast-language:EN-GB'>Penrhyn Road, Kingston upon Thames KT1 2EE <a href="http://www.kingston.ac.uk">www.kingston.ac.uk</a><a href="http://www.kingston.ac.uk/"><http://www.kingston.ac.uk/></a></span><o:p></o:p></p><p class=MsoNormal><span style='color:#BFBFBF;mso-fareast-language:EN-GB'> </span><o:p></o:p></p><p class=MsoNormal><span style='color:#BFBFBF;mso-fareast-language:EN-GB'>Information in this email and any attachments are confidential, and may not be copied or used by anyone other than the addressee, nor disclosed to any third party without our permission. There is no intention to create any legally binding contract or other commitment through the use of this email.</span><o:p></o:p></p><p class=MsoNormal><span style='color:#BFBFBF;mso-fareast-language:EN-GB'> </span><o:p></o:p></p><p class=MsoNormal><span style='color:#BFBFBF;mso-fareast-language:EN-GB'>Please consider the environment before printing this email.</span><o:p></o:p></p></div><p class=MsoNormal><span style='color:#1F497D'> </span><o:p></o:p></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-language:EN-GB'>From:</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-language:EN-GB'> <a href="mailto:eprints-tech-bounces@ecs.soton.ac.uk">eprints-tech-bounces@ecs.soton.ac.uk</a> [<a href="mailto:eprints-tech-bounces@ecs.soton.ac.uk">mailto:eprints-tech-bounces@ecs.soton.ac.uk</a>] <b>On Behalf Of </b>John Salter<br><b>Sent:</b> 28 May 2014 09:10<br><b>To:</b> '<a href="mailto:eprints-tech@ecs.soton.ac.uk">eprints-tech@ecs.soton.ac.uk</a>'<br><b>Subject:</b> [EP-tech] Re: Jason Error</span><o:p></o:p></p></div></div><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal><span style='color:#1F497D'>Hi Simon,</span><o:p></o:p></p><p class=MsoNormal><span style='color:#1F497D'>Firstly I’d look in the apache error logs on the server – any references to ‘Failed to load phrases’ might be worth investigating. If that’s not useful, try using e.g. Firefox + Firebug extension* to investigate the AJAX calls being made. Look in the ‘console’ tab to see what is making the call – and to where, and what is (or isn’t) being returned.</span><o:p></o:p></p><p class=MsoNormal><span style='color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal><span style='color:#1F497D'>Cheers,</span><o:p></o:p></p><p class=MsoNormal><span style='color:#1F497D'>John</span><o:p></o:p></p><p class=MsoNormal><span style='color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal><span style='color:#1F497D'>*Other browsers also have debug/investigation capabilities – this is the pairing I use.</span><o:p></o:p></p><p class=MsoNormal><span style='color:#1F497D'> </span><o:p></o:p></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-language:EN-GB'>From:</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-language:EN-GB'> <a href="mailto:eprints-tech-bounces@ecs.soton.ac.uk">eprints-tech-bounces@ecs.soton.ac.uk</a> [<a href="mailto:eprints-tech-bounces@ecs.soton.ac.uk">mailto:eprints-tech-bounces@ecs.soton.ac.uk</a>] <b>On Behalf Of </b>Levy, Simon<br><b>Sent:</b> 28 May 2014 08:11<br><b>To:</b> '<a href="mailto:eprints-tech@ecs.soton.ac.uk">eprints-tech@ecs.soton.ac.uk</a>'<br><b>Subject:</b> [EP-tech] Jason Error</span><o:p></o:p></p></div></div><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>I have started to get the following pop error on Eprints. This seems to pop up on all tabs but don’t know where this is coming from. <o:p></o:p></p><p class=MsoNormal>Can any one advise.<o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal><span style='mso-fareast-language:EN-GB'><img border=0 width=364 height=171 id="Picture_x0020_1" src="cid:image001.png@01CF7B32.CB788C10"></span><o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal><span style='mso-fareast-language:EN-GB'>Rgds,</span><o:p></o:p></p><p class=MsoNormal><span style='mso-fareast-language:EN-GB'>Simon Levy</span><o:p></o:p></p><p class=MsoNormal><span style='mso-fareast-language:EN-GB'> </span><o:p></o:p></p><p class=MsoNormal><span style='mso-fareast-language:EN-GB'>T Internal: 67103</span><o:p></o:p></p><p class=MsoNormal><span style='mso-fareast-language:EN-GB'>T 0208 417 7103</span><o:p></o:p></p><p class=MsoNormal><span style='mso-fareast-language:EN-GB'>E <a href="mailto:S.Levy@kingston.ac.uk">S.Levy@kingston.ac.uk</a></span><o:p></o:p></p><p class=MsoNormal><span style='mso-fareast-language:EN-GB'> </span><o:p></o:p></p><p class=MsoNormal><span style='color:#BFBFBF;mso-fareast-language:EN-GB'>Kingston University London</span><o:p></o:p></p><p class=MsoNormal><span style='color:#BFBFBF;mso-fareast-language:EN-GB'>Penrhyn Road, Kingston upon Thames KT1 2EE <a href="http://www.kingston.ac.uk%3chttp:/www.kingston.ac.uk/">www.kingston.ac.uk<http://www.kingston.ac.uk/</a>></span><o:p></o:p></p><p class=MsoNormal><span style='color:#BFBFBF;mso-fareast-language:EN-GB'> </span><o:p></o:p></p><p class=MsoNormal><span style='color:#BFBFBF;mso-fareast-language:EN-GB'>Information in this email and any attachments are confidential, and may not be copied or used by anyone other than the addressee, nor disclosed to any third party without our permission. There is no intention to create any legally binding contract or other commitment through the use of this email.</span><o:p></o:p></p><p class=MsoNormal><span style='color:#BFBFBF;mso-fareast-language:EN-GB'> </span><o:p></o:p></p><p class=MsoNormal><span style='color:#BFBFBF;mso-fareast-language:EN-GB'>Please consider the environment before printing this email.</span><o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal><span style='font-size:12.0pt'><br>This email has been scanned for all viruses by the MessageLabs Email<br>Security System.</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:12.0pt'><br>This email has been scanned for all viruses by the MessageLabs Email<br>Security System.</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif";mso-fareast-language:EN-GB'><br clear=all>This email has been scanned for all viruses by the MessageLabs Email<br>Security System.<br><br><br><br><o:p></o:p></span></p><pre>*** Options: <a href="http://mailman.ecs.soton.ac.uk/mailman/listinfo/eprints-tech">http://mailman.ecs.soton.ac.uk/mailman/listinfo/eprints-tech</a><o:p></o:p></pre><pre>*** Archive: <a href="http://www.eprints.org/tech.php/">http://www.eprints.org/tech.php/</a><o:p></o:p></pre><pre>*** EPrints community wiki: <a href="http://wiki.eprints.org/">http://wiki.eprints.org/</a><o:p></o:p></pre><pre>*** EPrints developers Forum: <a href="http://forum.eprints.org/">http://forum.eprints.org/</a><o:p></o:p></pre></blockquote><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif";mso-fareast-language:EN-GB'><o:p> </o:p></span></p></div></body></html>