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</o:shapelayout></xml><![endif]--></head><body lang=EN-GB link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>James,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>What have you upgraded from?<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>It might be worth checking you have an ‘upload_progress’ table in the db.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>If you’ve got firebug (or a similar tool), use it to inspect the Ajax calls/response – they might also give you a clue.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Cheers,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>John<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> eprints-tech-bounces@ecs.soton.ac.uk [mailto:eprints-tech-bounces@ecs.soton.ac.uk] <b>On Behalf Of </b>Caldow, James<br><b>Sent:</b> 23 April 2014 16:28<br><b>To:</b> eprints-tech@ecs.soton.ac.uk<br><b>Subject:</b> [EP-tech] Unable to upload files to repository<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><div id=OWAFontStyleDivID><p style='background:white'><span style='font-family:"Calibri","sans-serif";color:black'>We have recently migrated our repository to a new server, combined with an upgrade to 3.3.12.<o:p></o:p></span></p><p style='background:white'><span style='font-family:"Calibri","sans-serif";color:black'><o:p> </o:p></span></p><p style='background:white'><span style='font-family:"Calibri","sans-serif";color:black'>Most things appear to be working, (though there is a list of issues that remain unsolved).<o:p></o:p></span></p><p style='background:white'><span style='font-family:"Calibri","sans-serif";color:black'><o:p> </o:p></span></p><p style='background:white'><span style='font-family:"Calibri","sans-serif";color:black'>The most pressing issue is that file uploads seem not to be working since the move/upgrade. From the "Upload" section of the edit item workflow, clicking on "Browse" from the "File" section of "Add a new document" brings up the correct browse window. Clicking on a file, followed by "Open" produces a very brief flash of a progress bar, followed by nothing at all.<o:p></o:p></span></p><p style='background:white'><span style='font-family:"Calibri","sans-serif";color:black'><o:p> </o:p></span></p><p style='background:white'><span style='font-family:"Calibri","sans-serif";color:black'>Checking the Apache error log shows the following, (which I am unable to debug):<o:p></o:p></span></p><p style='background:white'><span style='font-family:"Calibri","sans-serif";color:black'><o:p> </o:p></span></p><p style='background:white'><span style='font-family:"Calibri","sans-serif";color:black'>document.4640 failed to create subdataobj on document.files at /usr/share/eprints/perl_lib/EPrints/DataObj.pm line 313<br> EPrints::DataObj::create_from_data('EPrints::DataObj::Document', 'EPrints::Repository=HASH(0x7f625f2fce98)', 'HASH(0x7f625f2d40d0)', 'EPrints::DataSet=HASH(0x7f625fb88700)') called at /usr/share/eprints/perl_lib/EPrints/DataObj/SubObject.pm line 78<br> EPrints::DataObj::SubObject::create_from_data('EPrints::DataObj::Document', 'EPrints::Repository=HASH(0x7f625f2fce98)', 'HASH(0x7f625f2d40d0)', 'EPrints::DataSet=HASH(0x7f625fb88700)') called at /usr/share/eprints/perl_lib/EPrints/DataObj/Document.pm line 313<br> EPrints::DataObj::Document::create_from_data('EPrints::DataObj::Document', 'EPrints::Repository=HASH(0x7f625f2fce98)', 'HASH(0x7f625f2d40d0)', 'EPrints::DataSet=HASH(0x7f625fb88700)') called at /usr/share/eprints/perl_lib/EPrints/DataSet.pm line 1012<br> EPrints::DataSet::create_dataobj('EPrints::DataSet=HASH(0x7f625fb88700)', 'HASH(0x7f625f2d40d0)') called at /usr/share/eprints/perl_lib/EPrints/DataObj.pm line 395<br> EPrints::DataObj::create_subdataobj('EPrints::DataObj::EPrint=HASH(0x7f625ff9f1d8)', 'documents', 'HASH(0x7f625f2d40d0)') called at /usr/share/eprints/perl_lib/EPrints/Plugin/Screen/EPrint/UploadMethod/File.pm line 109<br> EPrints::Plugin::Screen::EPrint::UploadMethod::File::action_add_format('EPrints::Plugin::Screen::EPrint::UploadMethod::File=HASH(0x7f...') called at /usr/share/eprints/perl_lib/EPrints/Plugin/Screen.pm line 240<br> EPrints::Plugin::Screen::from('EPrints::Plugin::Screen::EPrint::UploadMethod::File=HASH(0x7f...') called at /usr/share/eprints/perl_lib/EPrints/Plugin/InputForm/Component/Upload.pm line 84<br> EPrints::Plugin::InputForm::Component::Upload::update_from_form('EPrints::Plugin::InputForm::Component::Upload=HASH(0x7f62600d...', 'EPrints::ScreenProcessor=HASH(0x7f62600a2bc0)') called at /usr/share/eprints/perl_lib/EPrints/Plugin/Screen/EPrint/Edit.pm line 74<br> EPrints::Plugin::Screen::EPrint::Edit::from('EPrints::Plugin::Screen::EPrint::Edit=HASH(0x7f62600e7d70)') called at /usr/share/eprints/perl_lib/EPrints/ScreenProcessor.pm line 310<br> EPrints::ScreenProcessor::process('EPrints::ScreenProcessor', 'session', 'EPrints::Repository=HASH(0x7f625f2fce98)', 'template', undef, 'url', '/cgi/users/home') called at /usr/share/eprints/cgi/users/home line 25<br> ModPerl::ROOT::ModPerl::Registry::usr_share_eprints_cgi_users_home::handler('Apache2::RequestRec=SCALAR(0x7f625efeedb0)') called at /usr/lib64/perl5/vendor_perl/ModPerl/RegistryCooker.pm line 204<br> eval {...} called at /usr/lib64/perl5/vendor_perl/ModPerl/RegistryCooker.pm line 204<br> ModPerl::RegistryCooker::run('ModPerl::Registry=HASH(0x7f626009f818)') called at /usr/lib64/perl5/vendor_perl/ModPerl/RegistryCooker.pm line 170<br> ModPerl::RegistryCooker::default_handler('ModPerl::Registry=HASH(0x7f626009f818)') called at /usr/lib64/perl5/vendor_perl/ModPerl/Registry.pm line 31<br> ModPerl::Registry::handler('ModPerl::Registry', 'Apache2::RequestRec=SCALAR(0x7f625efeedb0)') called at -e line 0<br> eval {...} called at -e line 0<o:p></o:p></span></p><p style='background:white'><span style='font-family:"Calibri","sans-serif";color:black'><o:p> </o:p></span></p><p style='background:white'><span style='font-family:"Calibri","sans-serif";color:black'>I have checked for file permissions, SELinux permissions, etc. Everything seems to be correct, but file uploads still will not work.<o:p></o:p></span></p><p style='background:white'><span style='font-family:"Calibri","sans-serif";color:black'><o:p> </o:p></span></p><p style='background:white'><span style='font-family:"Calibri","sans-serif";color:black'>Adding a new document from a URL does work, which I think would point to the problem not being permissions based, (though I could be completely wrong).<o:p></o:p></span></p><p style='background:white'><span style='font-family:"Calibri","sans-serif";color:black'><o:p> </o:p></span></p><p style='background:white'><span style='font-family:"Calibri","sans-serif";color:black'>Does anyone have any pointers as to where I should be looking?<o:p></o:p></span></p><p style='background:white'><span style='font-family:"Calibri","sans-serif";color:black'><o:p> </o:p></span></p><p style='background:white'><span style='font-family:"Calibri","sans-serif";color:black'>Many thanks,<o:p></o:p></span></p><p style='background:white'><span style='font-family:"Calibri","sans-serif";color:black'><o:p> </o:p></span></p><p style='background:white'><span style='font-family:"Calibri","sans-serif";color:black'>James<o:p></o:p></span></p></div></div></body></html>