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<p>Hi John,</p>
<p><br>
</p>
<p>Many thanks for the pointers.</p>
<p><br>
</p>
<p>We upgraded from 3.1.3, which seemed to work fine. The database upgrades took some time to work through the various versions in between.</p>
<p><br>
</p>
<p>I've checked the database structure and we do have an "upload_progress" table and an "upload_progress__ordervalues_en" table. Hopefully that means all is well with the database?</p>
<p><br>
</p>
<p>I've checked Firebug when trying to upload a file, and the result of the GET is:</p>
<p><br>
</p>
<pre role="list"><code class="wrappedText focusRow" role="listitem">{
</code><code class="wrappedText focusRow" role="listitem"> "progressid": "C58D8FC386EF49888DF11674E4E1E6AF",
</code><code class="wrappedText focusRow" role="listitem"> "received": 4039,
</code><code class="wrappedText focusRow" role="listitem"> "uri": "http:\/\/eresearch.qmu.ac.uk\/id\/upload_progress\/C58D8FC386EF49888DF11674E4E1E6AF",
</code><code class="wrappedText focusRow" role="listitem"> "size": 7378540,
</code><code class="wrappedText focusRow" role="listitem"> "expires": 1398934939
</code><code class="wrappedText focusRow" role="listitem"> }</code><br><br><span style="font-family: Calibri,Arial,Helvetica,sans-serif;">I'm still trying to track this one down but I am starting to feel pretty hopeless, (having been at it for weeks now!).<br><br>Any and all suggestions gratefully received at this point.<br><br><br>James<br></span></pre>
<p><br>
</p>
<div style="color: rgb(40, 40, 40);">
<hr tabindex="-1" style="display:inline-block; width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font style="font-size:11pt" color="#000000" face="Calibri, sans-serif"><b>From:</b> eprints-tech-bounces@ecs.soton.ac.uk <eprints-tech-bounces@ecs.soton.ac.uk> on behalf of John Salter <J.Salter@leeds.ac.uk><br>
<b>Sent:</b> 24 April 2014 09:44<br>
<b>To:</b> 'eprints-tech@ecs.soton.ac.uk'<br>
<b>Subject:</b> [EP-tech] Re: Unable to upload files to repository</font>
<div> </div>
</div>
<div>
<div class="WordSection1">
<p class="MsoNormal"><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D">James,</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D">What have you upgraded from?</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D">It might be worth checking you have an ‘upload_progress’ table in the db.</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D">If you’ve got firebug (or a similar tool), use it to inspect the Ajax calls/response – they might also give you a clue.</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D">Cheers,</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D">John</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D"> </span></p>
<div>
<div style="border:none; border-top:solid #B5C4DF 1.0pt; padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif"" lang="EN-US">From:</span></b><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif"" lang="EN-US"> eprints-tech-bounces@ecs.soton.ac.uk [mailto:eprints-tech-bounces@ecs.soton.ac.uk]
<b>On Behalf Of </b>Caldow, James<br>
<b>Sent:</b> 23 April 2014 16:28<br>
<b>To:</b> eprints-tech@ecs.soton.ac.uk<br>
<b>Subject:</b> [EP-tech] Unable to upload files to repository</span></p>
</div>
</div>
<p class="MsoNormal"> </p>
<div id="OWAFontStyleDivID">
<p style="background:white"><span style="font-family:"Calibri","sans-serif"; color:black">We have recently migrated our repository to a new server, combined with an upgrade to 3.3.12.</span></p>
<p style="background:white"><span style="font-family:"Calibri","sans-serif"; color:black"> </span></p>
<p style="background:white"><span style="font-family:"Calibri","sans-serif"; color:black">Most things appear to be working, (though there is a list of issues that remain unsolved).</span></p>
<p style="background:white"><span style="font-family:"Calibri","sans-serif"; color:black"> </span></p>
<p style="background:white"><span style="font-family:"Calibri","sans-serif"; color:black">The most pressing issue is that file uploads seem not to be working since the move/upgrade. From the "Upload" section of the edit item workflow, clicking on "Browse" from
the "File" section of "Add a new document" brings up the correct browse window. Clicking on a file, followed by "Open" produces a very brief flash of a progress bar, followed by nothing at all.</span></p>
<p style="background:white"><span style="font-family:"Calibri","sans-serif"; color:black"> </span></p>
<p style="background:white"><span style="font-family:"Calibri","sans-serif"; color:black">Checking the Apache error log shows the following, (which I am unable to debug):</span></p>
<p style="background:white"><span style="font-family:"Calibri","sans-serif"; color:black"> </span></p>
<p style="background:white"><span style="font-family:"Calibri","sans-serif"; color:black">document.4640 failed to create subdataobj on document.files at /usr/share/eprints/perl_lib/EPrints/DataObj.pm line 313<br>
EPrints::DataObj::create_from_data('EPrints::DataObj::Document', 'EPrints::Repository=HASH(0x7f625f2fce98)', 'HASH(0x7f625f2d40d0)', 'EPrints::DataSet=HASH(0x7f625fb88700)') called at /usr/share/eprints/perl_lib/EPrints/DataObj/SubObject.pm line 78<br>
EPrints::DataObj::SubObject::create_from_data('EPrints::DataObj::Document', 'EPrints::Repository=HASH(0x7f625f2fce98)', 'HASH(0x7f625f2d40d0)', 'EPrints::DataSet=HASH(0x7f625fb88700)') called at /usr/share/eprints/perl_lib/EPrints/DataObj/Document.pm line
313<br>
EPrints::DataObj::Document::create_from_data('EPrints::DataObj::Document', 'EPrints::Repository=HASH(0x7f625f2fce98)', 'HASH(0x7f625f2d40d0)', 'EPrints::DataSet=HASH(0x7f625fb88700)') called at /usr/share/eprints/perl_lib/EPrints/DataSet.pm line 1012<br>
EPrints::DataSet::create_dataobj('EPrints::DataSet=HASH(0x7f625fb88700)', 'HASH(0x7f625f2d40d0)') called at /usr/share/eprints/perl_lib/EPrints/DataObj.pm line 395<br>
EPrints::DataObj::create_subdataobj('EPrints::DataObj::EPrint=HASH(0x7f625ff9f1d8)', 'documents', 'HASH(0x7f625f2d40d0)') called at /usr/share/eprints/perl_lib/EPrints/Plugin/Screen/EPrint/UploadMethod/File.pm line 109<br>
EPrints::Plugin::Screen::EPrint::UploadMethod::File::action_add_format('EPrints::Plugin::Screen::EPrint::UploadMethod::File=HASH(0x7f...') called at /usr/share/eprints/perl_lib/EPrints/Plugin/Screen.pm line 240<br>
EPrints::Plugin::Screen::from('EPrints::Plugin::Screen::EPrint::UploadMethod::File=HASH(0x7f...') called at /usr/share/eprints/perl_lib/EPrints/Plugin/InputForm/Component/Upload.pm line 84<br>
EPrints::Plugin::InputForm::Component::Upload::update_from_form('EPrints::Plugin::InputForm::Component::Upload=HASH(0x7f62600d...', 'EPrints::ScreenProcessor=HASH(0x7f62600a2bc0)') called at /usr/share/eprints/perl_lib/EPrints/Plugin/Screen/EPrint/Edit.pm
line 74<br>
EPrints::Plugin::Screen::EPrint::Edit::from('EPrints::Plugin::Screen::EPrint::Edit=HASH(0x7f62600e7d70)') called at /usr/share/eprints/perl_lib/EPrints/ScreenProcessor.pm line 310<br>
EPrints::ScreenProcessor::process('EPrints::ScreenProcessor', 'session', 'EPrints::Repository=HASH(0x7f625f2fce98)', 'template', undef, 'url', '/cgi/users/home') called at /usr/share/eprints/cgi/users/home line 25<br>
ModPerl::ROOT::ModPerl::Registry::usr_share_eprints_cgi_users_home::handler('Apache2::RequestRec=SCALAR(0x7f625efeedb0)') called at /usr/lib64/perl5/vendor_perl/ModPerl/RegistryCooker.pm line 204<br>
eval {...} called at /usr/lib64/perl5/vendor_perl/ModPerl/RegistryCooker.pm line 204<br>
ModPerl::RegistryCooker::run('ModPerl::Registry=HASH(0x7f626009f818)') called at /usr/lib64/perl5/vendor_perl/ModPerl/RegistryCooker.pm line 170<br>
ModPerl::RegistryCooker::default_handler('ModPerl::Registry=HASH(0x7f626009f818)') called at /usr/lib64/perl5/vendor_perl/ModPerl/Registry.pm line 31<br>
ModPerl::Registry::handler('ModPerl::Registry', 'Apache2::RequestRec=SCALAR(0x7f625efeedb0)') called at -e line 0<br>
eval {...} called at -e line 0</span></p>
<p style="background:white"><span style="font-family:"Calibri","sans-serif"; color:black"> </span></p>
<p style="background:white"><span style="font-family:"Calibri","sans-serif"; color:black">I have checked for file permissions, SELinux permissions, etc. Everything seems to be correct, but file uploads still will not work.</span></p>
<p style="background:white"><span style="font-family:"Calibri","sans-serif"; color:black"> </span></p>
<p style="background:white"><span style="font-family:"Calibri","sans-serif"; color:black">Adding a new document from a URL does work, which I think would point to the problem not being permissions based, (though I could be completely wrong).</span></p>
<p style="background:white"><span style="font-family:"Calibri","sans-serif"; color:black"> </span></p>
<p style="background:white"><span style="font-family:"Calibri","sans-serif"; color:black">Does anyone have any pointers as to where I should be looking?</span></p>
<p style="background:white"><span style="font-family:"Calibri","sans-serif"; color:black"> </span></p>
<p style="background:white"><span style="font-family:"Calibri","sans-serif"; color:black">Many thanks,</span></p>
<p style="background:white"><span style="font-family:"Calibri","sans-serif"; color:black"> </span></p>
<p style="background:white"><span style="font-family:"Calibri","sans-serif"; color:black">James</span></p>
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