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<div style="direction: ltr;font-family: Tahoma;color: #000000;font-size: 10pt;"><span style="font-size: 10pt; "><font face="Courier New">Dear Sirs,</font></span><br>
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<div><span style="font-family:'Courier New'; font-size:10pt">We had installed a fresh copy of EPrints </span><span style="font-size:10pt; font-family:'Courier New'">along with Apache, MySQL, PERL</span><span lang="EN-US" style="font-size:10pt; font-family:'Courier New'">
on Windows Server 2008 R2 </span><span lang="EN-US" style="font-size:10pt; font-family:'Courier New'">Service Pack1
</span><span style="font-size:10pt; font-family:'Courier New'">as written in the installation documentation</span><span lang="EN-US" style="font-size:10pt; font-family:'Courier New'"> for Windows</span><span style="font-size:10pt; font-family:'Courier New'">. </span></div>
<div><span style="font-family:'Courier New'; font-size:10pt">Eprints Indexer Service in Server Manager is put to start Automatic, but </span><span style="font-family:'Courier New'; font-size:10pt">the status is stopped. </span></div>
<div><span style="font-size:10pt; font-family:'Courier New'">But when </span><span lang="EN-US" style="font-size:10pt; font-family:'Courier New'">We</span><span style="font-size:10pt; font-family:'Courier New'"> tried to execute indexer service (perl </span><span style="font-size:10pt; font-family:'Courier New'">C:\eprints\bin\indexer</span><span lang="EN-US" style="font-size:10pt; font-family:'Courier New'">
start</span><span style="font-size:10pt; font-family:'Courier New'">) an error occured:</span></div>
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<pre><p class="MsoNormal" style="margin-bottom:0.0001pt"><span style="font-size:10pt; font-family:Tahoma,sans-serif">C:\eprints\bin>perl indexer start</span></p>
<p class="MsoNormal" style="margin-bottom:0.0001pt"><span style="font-size:10pt; font-family:Tahoma,sans-serif">------------------------------------------------------------------<br>---------------- EPrints System Error ----------------------------<br>------------------------------------------------------------------<br>
Starting EPrints Indexer service: The service did not respond to the start or
control request in a timely fashion<br>------------------------------------------------------------------<br>EPrints System Error inducing stack dump<br> at C:/eprints/bin/../perl_lib/EPrints.pm line 145<br> EPrints::abort('EPrints') called at
C:/eprints/bin/../perl_lib/EPrints/Index/Daemon/MSWin32.pm line 25<br>EPrints::Index::Daemon::MSWin32::win32_error('EPrints::Index::Daemon::MS </span></p><p class="MsoNormal" style="margin-bottom:0.0001pt"><span style="font-size:10pt; font-family:Tahoma,sans-serif">Win32=HASH(0x484528c)', 'Starting EPrints Indexer service') called at
C:/eprints/bin/../perl_lib/EPrints/Index/Daemon/MSWin32.pm line 110<br>
EPrints::Index::Daemon::MSWin32::start_daemon('EPrints::Index::Daemon::</span></p><p class="MsoNormal" style="margin-bottom:0.0001pt"><span style="font-size:10pt; font-family:Tahoma,sans-serif">MSWin32=HASH(0x484528c)') called at indexer line 357<br>main::start() called at indexer line 252</span></p><p class="MsoNormal" style="margin-bottom:0.0001pt"><br></p><p class="MsoNormal" style="margin-bottom:0.0001pt"><span style="font-size:10pt; font-family:Tahoma,sans-serif">C:\eprints\bin>perl indexer status<br>
Indexer is not running</span></p>
<p class="MsoNormal" style="margin-bottom:0.0001pt"><span style="font-family:'Courier New'; font-size:10pt">Can you help us to solve this issue?</span></p><p class="MsoNormal" style="margin-bottom:0.0001pt"><span lang="EN-US" style="font-size:10pt; font-family:'Courier New'">Thanks in advance.</span></p><p class="MsoNormal" style="margin-bottom:0.0001pt"><span lang="EN-US" style="font-size:10pt; font-family:'Courier New'"><br></span></p><p class="MsoNormal" style="margin-bottom:0.0001pt"><span lang="EN-US" style="font-size:10pt; font-family:'Courier New'">Best regards,</span></p><p class="MsoNormal" style="margin-bottom:0.0001pt"><span lang="EN-US" style="font-size:10pt; font-family:'Courier New'">Igor Stojanovic</span></p><br></pre>
<pre><font face="Tahoma" size="2"><font style="color:rgb(34,34,34); white-space:normal; background-color:rgb(255,255,255)">Igor Stojanovic, Ph.D<br>Assistant Professor</font><span style="color:rgb(34,34,34); white-space:normal; background-color:rgb(255,255,255)"> </span><br style="color:rgb(34,34,34); white-space:normal; background-color:rgb(255,255,255)"><font style="color:rgb(34,34,34); white-space:normal; background-color:rgb(255,255,255)">Lab for Digital Resources and Open Access</font><span style="color:rgb(34,34,34); white-space:normal; background-color:rgb(255,255,255)"> </span><br style="color:rgb(34,34,34); white-space:normal; background-color:rgb(255,255,255)"><font style="color:rgb(34,34,34); white-space:normal; background-color:rgb(255,255,255)">Faculty of Computer Science</font><span style="color:rgb(34,34,34); white-space:normal; background-color:rgb(255,255,255)"> </span><br style="color:rgb(34,34,34); white-space:normal; background-color:rgb(255,255,255)"><font style="color:rgb(34,34,34); white-space:normal; background-color:rgb(255,255,255)">"Goce Delcev" University - Stip</font><span style="color:rgb(34,34,34); white-space:normal; background-color:rgb(255,255,255)"> </span><br style="color:rgb(34,34,34); white-space:normal; background-color:rgb(255,255,255)"><font style="color:rgb(34,34,34); white-space:normal; background-color:rgb(255,255,255)"><br>mob: <a href="tel:%2B389%2076%20427%20237" value="+38976427237" style="color:rgb(17,85,204)" target="_blank">+389 76 427 237</a></font><a href="https://webmail.ugd.edu.mk/owa/UrlBlockedError.aspx" rel="nofollow" style="color:rgb(17,85,204); white-space:normal; background-color:rgb(255,255,255)" target="_blank"></a><font style="color:rgb(34,34,34); white-space:normal; background-color:rgb(255,255,255)">; <a href="tel:%2B389%2078%20427%20868" value="+38978427868" style="color:rgb(17,85,204)" target="_blank">+389 78 427 868</a></font><a href="https://webmail.ugd.edu.mk/owa/UrlBlockedError.aspx" rel="nofollow" style="color:rgb(17,85,204); white-space:normal; background-color:rgb(255,255,255)" target="_blank"></a><span style="color:rgb(34,34,34); white-space:normal; background-color:rgb(255,255,255)"> </span><br style="color:rgb(34,34,34); white-space:normal; background-color:rgb(255,255,255)"><font style="color:rgb(34,34,34); white-space:normal; background-color:rgb(255,255,255)">e-mail: </font><a href="mailto:igor.stojanovik@ugd.edu.mk" rel="nofollow" style="color:rgb(17,85,204); white-space:normal; background-color:rgb(255,255,255)" target="_blank"><font color="blue"><u>igor.stojanovik@ugd.<wbr>edu.mk</u></font></a><span style="color:rgb(34,34,34); white-space:normal; background-color:rgb(255,255,255)"> </span><br style="color:rgb(34,34,34); white-space:normal; background-color:rgb(255,255,255)"><font style="color:rgb(34,34,34); white-space:normal; background-color:rgb(255,255,255)">e-mail: </font><a href="mailto:stojanovic.igor@gmail.com" rel="nofollow" style="color:rgb(17,85,204); white-space:normal; background-color:rgb(255,255,255)" target="_blank"><font color="blue"><u>stojanovic.igor@gmail.<wbr>com</u></font></a><span style="color:rgb(34,34,34); white-space:normal; background-color:rgb(255,255,255)"> </span></font></pre>
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