<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv=Content-Type content="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 12 (filtered medium)"><!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri","sans-serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p.MsoAcetate, li.MsoAcetate, div.MsoAcetate
{mso-style-priority:99;
mso-style-link:"Balloon Text Char";
margin:0cm;
margin-bottom:.0001pt;
font-size:8.0pt;
font-family:"Tahoma","sans-serif";}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:"Calibri","sans-serif";
color:windowtext;}
span.BalloonTextChar
{mso-style-name:"Balloon Text Char";
mso-style-priority:99;
mso-style-link:"Balloon Text";
font-family:"Tahoma","sans-serif";}
.MsoChpDefault
{mso-style-type:export-only;}
@page WordSection1
{size:612.0pt 792.0pt;
margin:72.0pt 72.0pt 72.0pt 72.0pt;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="2050" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>If anyone can help we would very much appreciate it, we have posted this issue numerous times and had someone control our eprints server but the problem will not go away. <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I will explain it step by step <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>If I look at the database directly and query the index I get the following result<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><img width=542 height=276 id="Picture_x0020_1" src="cid:image001.png@01CD6AB1.C3CC3C70"><o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>You can see the word “Green” and “Bans” are in the index<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>So we should be able to find this book in the advanced or simple search using the term “green bans” <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><img width=860 height=157 id="Picture_x0020_2" src="cid:image002.png@01CD6AB1.C3CC3C70"><o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Unfortunately when we do we get only one result below<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><img width=934 height=333 id="Picture_x0020_3" src="cid:image003.png@01CD6AB2.55BEC120"><o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Whilst this is correct, it is incomplete, the search should have also returned record 3594<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>If you look back at the SQL above you will see the other words in the title<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>If I put a few of them in the search as per below, I get the correct result:<o:p></o:p></p><p class=MsoNormal><img width=829 height=124 id="Picture_x0020_4" src="cid:image004.png@01CD6AB2.55BEC120"><o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><img width=859 height=347 id="Picture_x0020_5" src="cid:image005.png@01CD6AB2.55BEC120"><o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I have erased the index record and reindexed the item to no avail.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>This is not the only record that does not return from a search and it makes our catalogue unusable.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I have installed xapian but that also gives me problems as per a post of mine two days ago.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>We have put a lot of effort into this migrating from the old system, if we cannot fix this we will have to go through the whole process again with something else.<o:p></o:p></p></div></body></html>