[EP-tech] Internal server error when refreshing views

Jim Brinkley brinkley at uw.edu
Fri Jan 14 20:13:42 GMT 2022

CAUTION: This e-mail originated outside the University of Southampton.
PS I just noticed that the error I see in the Apache server log whenever I get the Internal Server Error is exactly the same one I see at the end of the output below.

From: Jim Brinkley <brinkley at uw.edu>
Date: Friday, January 14, 2022 at 12:07 PM
To: John Salter <J.Salter at leeds.ac.uk>, "eprints-tech at ecs.soton.ac.uk" <eprints-tech at ecs.soton.ac.uk>
Cc: Jim Brinkley <brinkley at uw.edu>
Subject: Re: Internal server error when refreshing views

                Thanks for you quick reply. My guess is the problem is not to do with the specific subject “3-D Reconconstruction” because it occurs for all subjects in my list, including single word subjects, such as “MindSeer”. However I just now ran
[EPRINTS_ROOT]/bin/generate_views [ARCHIVE_ID] --view subjects
as you suggested, and got the following output:

eprints at synapse:/opt/eprints3$ bin/generate_views sigpubs --view subjects


In future versions, EPrints will be standardising to only support the LibXML library for providing XML functionality.  Please ensure LibXML is installed before upgrading EPrints.

Subroutine parse_xml_string redefined at /opt/eprints3/bin/../perl_lib/EPrints/XML/DOM.pm line 119.

Subroutine _parse_url redefined at /opt/eprints3/bin/../perl_lib/EPrints/XML/DOM.pm line 144.

Subroutine parse_xml redefined at /opt/eprints3/bin/../perl_lib/EPrints/XML/DOM.pm line 164.

Subroutine event_parse redefined at /opt/eprints3/bin/../perl_lib/EPrints/XML/DOM.pm line 211.

Subroutine _dispose redefined at /opt/eprints3/bin/../perl_lib/EPrints/XML/DOM.pm line 248.

Subroutine clone_and_own redefined at /opt/eprints3/bin/../perl_lib/EPrints/XML/DOM.pm line 261.

Subroutine document_to_string redefined at /opt/eprints3/bin/../perl_lib/EPrints/XML/DOM.pm line 276.

Subroutine make_document redefined at /opt/eprints3/bin/../perl_lib/EPrints/XML/DOM.pm line 286.

Subroutine version redefined at /opt/eprints3/bin/../perl_lib/EPrints/XML/DOM.pm line 295.

Can't use an undefined value as an ARRAY reference at /opt/eprints3/bin/../perl_lib/XML/DOM/NamedNodeMap.pm line 142.

I’ve seen something like this everytime I’ve run generate_views. I thought maybe I should update LibXML, so in Ubuntu I did apt install libxml-perl, and similar for some of the other ones in the above list. But from the message above it looks like the perl modules in eprints3..perl_lib are redefining existing ones in Ubuntu, so that last error seems to be happening in the version of XML::DOM in eprints3..perl_lib.

I should also say that the last time I moved sigpubs to a new server (around 2019) I upgraded from Eprints 2 to 3, and I think this problem has been happening ever since. I pretty much ignored it until now because I didn’t have time to deal with it, and I could always tell people to just refresh the browser, but now I have a bit more time and it would be nice to fix this.


From: John Salter <J.Salter at leeds.ac.uk>
Date: Friday, January 14, 2022 at 11:27 AM
To: "eprints-tech at ecs.soton.ac.uk" <eprints-tech at ecs.soton.ac.uk>, Jim Brinkley <brinkley at uw.edu>
Subject: Re: Internal server error when refreshing views

Hi Jim,
At a guess, this sounds like something that is trying to group records together into a browse view mis-treating the '3-D ...' text - maybe incorrectly normalising it to create the A / B / C ... links at the top of the view page.

If you have access to the server, and run:
[EPRINTS_ROOT]/bin/generate_views [ARCHIVE_ID] --view subjects
does it give any additional warnings/errors?


From: eprints-tech-bounces at ecs.soton.ac.uk <eprints-tech-bounces at ecs.soton.ac.uk> on behalf of Jim Brinkley via Eprints-tech <eprints-tech at ecs.soton.ac.uk>
Sent: 14 January 2022 19:02
To: eprints-tech at ecs.soton.ac.uk <eprints-tech at ecs.soton.ac.uk>
Subject: [EP-tech] Internal server error when refreshing views

CAUTION: This e-mail originated outside the University of Southampton.


                I run an eprints3 site at sigpubs.si.washington.edu. It generally works fine except when a view regenerates I get an internal server error.

To recreate this issue I can login, go to Admin:System Tools, and then click on Regenerate Views, which as I understand it, causes all views to be regenerated whenever I request them. For example, I can go to  menu Browse:Browse by Subjects, then click on any of the subjects in my customized subject list, as for example, my first subject, "3-D Reconstruction". I then get "Internal Server Error". If I then refresh the browser page the error goes away and the correct view appears. This view then remains correct for as long as I've tested it, but I think there may be a timeout when it gets regenerated again.

I looked in the apache server log and find this error whenever I get the Internal Server Error:

Can't use an undefined value as an ARRAY reference at /opt/eprints3/perl_lib/XML/DOM/NamedNodeMap.pm line 142.\n, referer: https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fsigpubs.si.washington.edu%2Fview%2Fsubjects%2F&amp;data=04%7C01%7Ceprints-tech%40ecs.soton.ac.uk%7C8ee3bda1fc38441b492008d9d79a7b87%7C4a5378f929f44d3ebe89669d03ada9d8%7C0%7C0%7C637777880767543436%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&amp;sdata=vq2wp24mAdg81tiIHr%2Bev2TowOeyPIEc%2FfnVPcVf2aE%3D&amp;reserved=0<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fsigpubs.si.washington.edu%2Fview%2Fsubjects%2F&amp;data=04%7C01%7Ceprints-tech%40ecs.soton.ac.uk%7C8ee3bda1fc38441b492008d9d79a7b87%7C4a5378f929f44d3ebe89669d03ada9d8%7C0%7C0%7C637777880767543436%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&amp;sdata=vq2wp24mAdg81tiIHr%2Bev2TowOeyPIEc%2FfnVPcVf2aE%3D&amp;reserved=0>

I  am running what I think is the latest stable version of Eprints: 3.4.3, on Ubuntu 20.04, perl version 5.30, apache2. Apache is running as www-data.www-data. The repository is owned by eprints.eprints, and www-data is in group eprints so it can write files to the repository. I don't think permissions are the issue because once I refresh the page the view is OK, and the files in the views directory are changed.

I've searched the web and this mailing list and can't find this particular situation. Any suggestions? Thanks.

Jim Brinkley

Structural Informatics Group

University of Washington

Seattle USA


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