[EP-tech] Cannot login to new installation

Newman D.R. drn at ecs.soton.ac.uk
Fri Dec 6 07:37:38 GMT 2019

Hi Ravi,

Please could you tell me which version of EPrints you have installed and how you installed it (e.g. from the DEB or RPM package, the tarball/zip on files.eprints.org, from GitHub, if so which release or changeset, etc.).

As a general first thing to check, you should have a look at your Apache error log to see if any error message gets generated when you successfully authenticate but get thrown back to the login page.


David Newman

On 06/12/2019 05:42, Ravi Murugesan via Eprints-tech wrote:

I'm new to EPrints. I've just set up my first EPrints website and I am able to see the homepage on my browser. When I try to login with the admin account I'd created during the installation, the page refreshes and I see the login page again. I am not actually able to login. When I put an incorrect password, I get the 'incorrect username or password' error message. So it seems that my login credentials are being validated but for some reason I'm not going through into my account.

I have tried creating other admin accounts and an editor account, but the same error persists on different browsers (Firefox, Chrome and Edge). Could someone please help?

Many thanks,
Ravi Murugesan

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