[EP-tech] Re: Unable to upload files to repository

Caldow, James JCaldow at qmu.ac.uk
Thu Apr 24 10:44:41 BST 2014


Hi John,


Many thanks for the pointers.


We upgraded from 3.1.3, which seemed to work fine. The database upgrades took some time to work through the various versions in between.


I've checked the database structure and we do have an "upload_progress" table and an "upload_progress__ordervalues_en" table. Hopefully that means all is well with the database?


I've checked Firebug when trying to upload a file, and the result of the GET is:


{
      "progressid": "C58D8FC386EF49888DF11674E4E1E6AF",
      "received": 4039,
      "uri": "http:\/\/eresearch.qmu.ac.uk\/id\/upload_progress\/C58D8FC386EF49888DF11674E4E1E6AF",
      "size": 7378540,
      "expires": 1398934939
    }

I'm still trying to track this one down but I am starting to feel pretty hopeless, (having been at it for weeks now!).

Any and all suggestions gratefully received at this point.


James


________________________________
From: eprints-tech-bounces at ecs.soton.ac.uk <eprints-tech-bounces at ecs.soton.ac.uk> on behalf of John Salter <J.Salter at leeds.ac.uk>
Sent: 24 April 2014 09:44
To: 'eprints-tech at ecs.soton.ac.uk'
Subject: [EP-tech] Re: Unable to upload files to repository

James,
What have you upgraded from?
It might be worth checking you have an ‘upload_progress’ table in the db.
If you’ve got firebug (or a similar tool), use it to inspect the Ajax calls/response – they might also give you a clue.

Cheers,
John

From: eprints-tech-bounces at ecs.soton.ac.uk [mailto:eprints-tech-bounces at ecs.soton.ac.uk] On Behalf Of Caldow, James
Sent: 23 April 2014 16:28
To: eprints-tech at ecs.soton.ac.uk
Subject: [EP-tech] Unable to upload files to repository


We have recently migrated our repository to a new server, combined with an upgrade to 3.3.12.



Most things appear to be working, (though there is a list of issues that remain unsolved).



The most pressing issue is that file uploads seem not to be working since the move/upgrade. From the "Upload" section of the edit item workflow, clicking on "Browse" from the "File" section of "Add a new document" brings up the correct browse window. Clicking on a file, followed by "Open" produces a very brief flash of a progress bar, followed by nothing at all.



Checking the Apache error log shows the following, (which I am unable to debug):



document.4640 failed to create subdataobj on document.files at /usr/share/eprints/perl_lib/EPrints/DataObj.pm line 313
    EPrints::DataObj::create_from_data('EPrints::DataObj::Document', 'EPrints::Repository=HASH(0x7f625f2fce98)', 'HASH(0x7f625f2d40d0)', 'EPrints::DataSet=HASH(0x7f625fb88700)') called at /usr/share/eprints/perl_lib/EPrints/DataObj/SubObject.pm line 78
    EPrints::DataObj::SubObject::create_from_data('EPrints::DataObj::Document', 'EPrints::Repository=HASH(0x7f625f2fce98)', 'HASH(0x7f625f2d40d0)', 'EPrints::DataSet=HASH(0x7f625fb88700)') called at /usr/share/eprints/perl_lib/EPrints/DataObj/Document.pm line 313
    EPrints::DataObj::Document::create_from_data('EPrints::DataObj::Document', 'EPrints::Repository=HASH(0x7f625f2fce98)', 'HASH(0x7f625f2d40d0)', 'EPrints::DataSet=HASH(0x7f625fb88700)') called at /usr/share/eprints/perl_lib/EPrints/DataSet.pm line 1012
    EPrints::DataSet::create_dataobj('EPrints::DataSet=HASH(0x7f625fb88700)', 'HASH(0x7f625f2d40d0)') called at /usr/share/eprints/perl_lib/EPrints/DataObj.pm line 395
    EPrints::DataObj::create_subdataobj('EPrints::DataObj::EPrint=HASH(0x7f625ff9f1d8)', 'documents', 'HASH(0x7f625f2d40d0)') called at /usr/share/eprints/perl_lib/EPrints/Plugin/Screen/EPrint/UploadMethod/File.pm line 109
    EPrints::Plugin::Screen::EPrint::UploadMethod::File::action_add_format('EPrints::Plugin::Screen::EPrint::UploadMethod::File=HASH(0x7f...') called at /usr/share/eprints/perl_lib/EPrints/Plugin/Screen.pm line 240
    EPrints::Plugin::Screen::from('EPrints::Plugin::Screen::EPrint::UploadMethod::File=HASH(0x7f...') called at /usr/share/eprints/perl_lib/EPrints/Plugin/InputForm/Component/Upload.pm line 84
    EPrints::Plugin::InputForm::Component::Upload::update_from_form('EPrints::Plugin::InputForm::Component::Upload=HASH(0x7f62600d...', 'EPrints::ScreenProcessor=HASH(0x7f62600a2bc0)') called at /usr/share/eprints/perl_lib/EPrints/Plugin/Screen/EPrint/Edit.pm line 74
    EPrints::Plugin::Screen::EPrint::Edit::from('EPrints::Plugin::Screen::EPrint::Edit=HASH(0x7f62600e7d70)') called at /usr/share/eprints/perl_lib/EPrints/ScreenProcessor.pm line 310
    EPrints::ScreenProcessor::process('EPrints::ScreenProcessor', 'session', 'EPrints::Repository=HASH(0x7f625f2fce98)', 'template', undef, 'url', '/cgi/users/home') called at /usr/share/eprints/cgi/users/home line 25
    ModPerl::ROOT::ModPerl::Registry::usr_share_eprints_cgi_users_home::handler('Apache2::RequestRec=SCALAR(0x7f625efeedb0)') called at /usr/lib64/perl5/vendor_perl/ModPerl/RegistryCooker.pm line 204
    eval {...} called at /usr/lib64/perl5/vendor_perl/ModPerl/RegistryCooker.pm line 204
    ModPerl::RegistryCooker::run('ModPerl::Registry=HASH(0x7f626009f818)') called at /usr/lib64/perl5/vendor_perl/ModPerl/RegistryCooker.pm line 170
    ModPerl::RegistryCooker::default_handler('ModPerl::Registry=HASH(0x7f626009f818)') called at /usr/lib64/perl5/vendor_perl/ModPerl/Registry.pm line 31
    ModPerl::Registry::handler('ModPerl::Registry', 'Apache2::RequestRec=SCALAR(0x7f625efeedb0)') called at -e line 0
    eval {...} called at -e line 0



I have checked for file permissions, SELinux permissions, etc. Everything seems to be correct, but file uploads still will not work.



Adding a new document from a URL does work, which I think would point to the problem not being permissions based, (though I could be completely wrong).



Does anyone have any pointers as to where I should be looking?



Many thanks,



James
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