<font size="2"><font face="trebuchet ms,sans-serif">I included the following item in the Roundup section of the May 2011 issue of the SPARC Open Access Newsletter:<br></font></font><div><font class="Apple-style-span" face="'trebuchet ms', sans-serif"><a href="http://www.earlham.edu/~peters/fos/newsletter/05-02-11.htm#roundup">http://www.earlham.edu/~peters/fos/newsletter/05-02-11.htm#roundup</a></font></div>
<div><span class="Apple-style-span" style="font-family: 'trebuchet ms', sans-serif; "><br></span></div><blockquote class="gmail_quote" style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0.8ex; border-left-width: 1px; border-left-color: rgb(204, 204, 204); border-left-style: solid; padding-left: 1ex; ">
<span class="Apple-style-span" style="font-family: 'trebuchet ms', sans-serif; ">* David Solomon found that Elsevier's Operative Techniques in Otolaryngology - Head and Neck Surgery charges for access to its masthead and instructions for authors. From Solomon: "Elsevier, Inc is charging 31.50 (USD) each for access not only to the articles, but the masthead, the listing of the editorial board, table of contents, and even the instructions for authors. Thinking this had to be an oversight, I sent the following query to their support page....'I would appreciate knowing if this is an error or you really intend to charge potential authors $31.50 to get a copy of the instructions for authors.' This is what they wrote back: '...Thank you for contacting Elsevier's e-Helpdesk Support. I apologize for any inconvenience this may have caused. ScienceDirect is an online database for institutions, we do not have a way to give complimentary access to users....' " <br>
</span><span class="Apple-style-span" style="font-family: 'trebuchet ms', sans-serif; "><a href="https://arl.org/Lists/SPARC-OAForum/Message/5798.html">https://arl.org/Lists/SPARC-OAForum/Message/5798.html</a><br>
</span><span class="Apple-style-span" style="font-family: 'trebuchet ms', sans-serif; "><a href="http://www.sciencedirect.com/science/journal/10431810">http://www.sciencedirect.com/science/journal/10431810</a></span></blockquote>
<div><font class="Apple-style-span" face="'trebuchet ms', sans-serif"><div><br></div></font></div><div><font class="Apple-style-span" face="'trebuchet ms', sans-serif">Today I received a response from Alicia Wise, </font><span class="Apple-style-span" style="font-family: 'trebuchet ms', sans-serif; ">Elsevier's </span><span class="Apple-style-span" style="font-family: 'trebuchet ms', sans-serif; ">Director of Universal Access, and have her permission to forward it. I'll also publish an excerpt in the next issue of SOAN.</span></div>
<div><div class="gmail_quote"><font class="Apple-style-span" face="'trebuchet ms', sans-serif"><br></font><br><div lang="EN-US" link="blue" vlink="purple"><div><p class="MsoNormal"><span style="color:#1F497D">Dear Peter,</span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p><p class="MsoNormal"><span style="color:#1F497D">I read the May edition of SOAN, and was surprised to learn about David Solomon’s experience. </span></p><p class="MsoNormal">
<span style="color:#1F497D"> </span></p><p class="MsoNormal"><span style="color:#1F497D">Elsevier does not in fact charge for access to things like our instructions for authors, editorial board listings, table of contents, and masthead. Unfortunately our customer service department did not interpret his query correctly and so did not communicate effectively on this occasion. In this case the article has been incorrectly marked-up so our systems could not correctly distinguish different elements of the content. To compound the situation we have discovered that our pay-per-view system does not always correctly distinguish different sections of a text, even when they are properly marked-up. We are now in the process of correcting the mark-up, scanning for other articles that may be similarly miscoded, tweaking the pay-per-view system, and using this as an example in our customer service training. </span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p><p class="MsoNormal"><span style="color:#1F497D">Thank you very much for drawing this to our attention, and for any help you can provide to disseminate our response.</span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p><p class="MsoNormal"><span style="color:#1F497D">With kind wishes,</span></p><p class="MsoNormal"><span style="color:#1F497D">Alicia </span><span style="font-size:10.0pt"> </span><span style="color:#1F497D"></span></p>
<p class="MsoNormal"> </p><p class="MsoNormal"> </p><p class="MsoNormal"><span style="font-size:10.0pt;color:#7F7F7F">Dr Alicia Wise</span></p><p class="MsoNormal"><span style="font-size:10.0pt;color:#7F7F7F">Director of Universal Access</span></p>
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<pre>Elsevier Limited. Registered Office: The Boulevard, Langford Lane, Kidlington, Oxford, OX5 1GB, United Kingdom, Registration No. 1982084 (England and Wales).
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